CZARRIA WASHINGTON

Creating, verifying, and issuing diplomas while maintaining records. Coordinated counseling appointments, sent reminders, and managed cancellations. Re-engaged inactive students and provided enrollment support. Maintained student data and tracked progress in spreadsheets. Assisted with administrative tasks and collaborated with counselors to ensure smooth service delivery. Generated reports on student progress and suggested improvements for engagement and retention.

Prepare and serve a variety of alcoholic and non-alcoholic beverages according to customer preferences and establishment standards. Memorize and be able to explain the menu offerings, including cocktails, beers, wines, and spirits, to customers. Handle cash and process payments accurately, including operating a cash register or point-of-sale system, and providing change to customers. Adhere to all relevant health and safety regulations, including responsible alcohol service practices and proper handling of hazardous materials. Recommend additional items to customers and promote specials or events to increase sales and enhance the customer experience. Manage multiple tasks simultaneously, such as taking orders, preparing drinks, and engaging with customers, to ensure timely service. Adapt to changing customer preferences and volume levels, adjusting service style and pace accordingly.

Excellent analytical skills with demonstrated ability to work independently, think logically and creatively, apply a range of analytical and research tools, identify gaps and opportunities for improvement, make sound recommendations, and develop requirements based on the recommendations. Ability to exercise initiative, good judgment, honesty, and make timely decisions while maintaining positive and trusting working relationships. Ability to plan, organize, communicate, and adapt to changing assignments and priorities, and work effectively under pressure to meet deadlines. Microsoft Office Suite, MS Teams, Visio, and SharePoint.