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Dedicated UX & service designer with 25+ years of experience crafting digital user experiences and visual design. Known for tackling complex UX problems through UX strategy, user journey work, and rapid prototyping, with a strong focus on building coherent design systems and collaborating across teams. Experienced across SaaS portals, IoT and security services, HR and intranet tools, and e-commerce platforms. Brings a service-design mindset, works closely with stakeholders and developers (including offshore teams), and continuously improves design work by leveraging AI tools in daily workflow.…Dedicated UX & service designer with 25+ years of experience crafting digital user experiences and visual design. Known for tackling complex UX problems through UX strategy, user journey work, and rapid prototyping, with a strong focus on building coherent design systems and collaborating across teams. Experienced across SaaS portals, IoT and security services, HR and intranet tools, and e-commerce platforms. Brings a service-design mindset, works closely with stakeholders and developers (including offshore teams), and continuously improves design work by leveraging AI tools in daily workflow.

Christina Palmu

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Dedicated UX & service designer with 25+ years of experience crafting digital user experiences and visual design. Known for tackling complex UX problems through UX strategy, user journey work, and rapid prototyping, with a strong focus on building coherent design systems and collaborating across teams. Experienced across SaaS portals, IoT and security services, HR and intranet tools, and e-commerce platforms. Brings a service-design mindset, works closely with stakeholders and developers (including offshore teams), and continuously improves design work by leveraging AI tools in daily workflow.…Dedicated UX & service designer with 25+ years of experience crafting digital user experiences and visual design. Known for tackling complex UX problems through UX strategy, user journey work, and rapid prototyping, with a strong focus on building coherent design systems and collaborating across teams. Experienced across SaaS portals, IoT and security services, HR and intranet tools, and e-commerce platforms. Brings a service-design mindset, works closely with stakeholders and developers (including offshore teams), and continuously improves design work by leveraging AI tools in daily workflow.

Available to hire

Dedicated UX & service designer with 25+ years of experience crafting digital user experiences and visual design. Known for tackling complex UX problems through UX strategy, user journey work, and rapid prototyping, with a strong focus on building coherent design systems and collaborating across teams.

Experienced across SaaS portals, IoT and security services, HR and intranet tools, and e-commerce platforms. Brings a service-design mindset, works closely with stakeholders and developers (including offshore teams), and continuously improves design work by leveraging AI tools in daily workflow.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Language

Finnish

Fluent

English

Advanced

Swedish

Beginner

Work Experience

UX Design Lead at Aeris Communications OY (Ericsson & Aeris)

June 1, 2023 - July 31, 2025

Designed a new unified SaaS portal experience integrating IoT and security services. Created a new visual and interaction style combining the customer logo with Aeris brand. Owned user journeys and use cases through interactive prototypes and diagrams, and began building a Figma component library. Led development of a unified design system as the team expanded, collaborating closely with a graphic designer on key elements. Ran daily virtual collaboration with development teams in India and Vietnam and started utilizing AI in daily design work.

UX Lead / UX Design Lead at LM Ericsson (Kirkkonummi)

June 1, 2014 - July 31, 2023

Built partnerships with customers to improve UX via collaborative research and user feedback. Used rapid prototyping to bring ideas to life and iterate based on user input. Led overall user experience for a transition of a device connectivity portal to a new platform, facilitating workshops with stakeholders to gather insights and align on goals. Created a UX component library to streamline workflows and ensure consistency, and developed UX strategy practices to support knowledge sharing and best practices. Redesigned the user interface for a rebuilt Device Connectivity Portal, incorporating key branding elements.

Freelancer / Designer

May 1, 2013 - May 1, 2014

Collaborated on visual design projects for Finnish contacts while traveling to Uruguay with her husband. Worked on advertising materials, logo design, and website development; for one client, designed a website using Google tools.

Senior System Analyst (UX) at Tata Consulting Services (Nokia outsourcing to India specialists)

April 1, 2013 - May 31, 2013

Responsibilities remained the same following organizational changes. Focused on UX-related system analysis and design work in support of internal digital products and tools.

Senior System Analyst (UX) at Nokia OYJ

November 1, 2012 - March 31, 2013

Worked within the People Capability team at Nokia ICM, focusing on user research and UX design for HR tools, services, and communications. Contributed to ideating the Nokia intranet concept (in-house & SaaS) as the intranet evolved, participating in UX design and research activities to shape the direction of HR-related intranet experiences.

Lead Developer (UX) at Nokia OYJ

August 1, 2007 - October 31, 2012

Supported in-house projects with key UX activities, including developing consumer experience concepts and wireframes for the eCommerce platform. Prototyped as Scrum Master and managed the offshore UX deployment phase. Established a dedicated “UX Service” for internal IT projects, created the “UCD (User-Centered Design) Cookbook” for Nokia IT managers and architects, and led an intranet UI renewal project including supplier management.

UX Architect at Nokia OYJ

July 1, 2003 - August 31, 2007

Proposed and planned UX activities for internal & SaaS projects to improve user engagement. Conducted user studies to gather insights and observed network engineers in Sweden and India, facilitating data analysis workshops through contextual inquiry. Developed guidelines and designs for mobile application and solution development. Supported business teams during the brand renewal phase for the marketing site in the APAC region.

Senior Engineer at Nokia Mobile Phones

June 1, 2002 - June 30, 2003

Contributed to design and definition of the Series 60 mobile user interface for a feature called Themes, enabling users to customize their skins. Supported the usability testing team to ensure designs met user needs and developed the Series 60 style guide to maintain consistency and quality across mobile applications.

Industrial Designer & Design Lead at Teamware Group (Fujitsu company)

April 1, 1998 - June 30, 2002

First role in the internet sector after graduation. Helped transition email and calendar client services to the web. Designed marketing materials, organized customer events, and later moved into UX design. Learned HTML, CSS, and some XML while the company developed a web portal. Contributed to design management and shaped the corporate visual identity, eventually growing into the lead of the design team.

Freelancer / Designer

January 1, 1996 - January 1, 1998

Designed various products and created visual designs for printed media after graduating from the design institute.