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I am a published author of two books, with six pending. I designed all of my own book covers, designed alot of local logos for various companies and already have a devised plan for your vision! My portfolio speaks for itself. I am a stickler for detail and follow directions proficiently, adding a bonus.…

Daniel R. Cooper

Content Creator, Graphic Designer, Illustrator, +1

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I am a published author of two books, with six pending. I designed all of my own book covers, designed alot of local logos for various companies and already have a devised plan for your vision! My portfolio speaks for itself. I am a stickler for detail and follow directions proficiently, adding a bonus.…

Available to hire

I am a published author of two books, with six pending. I designed all of my own book covers, designed alot of local logos for various companies and already have a devised plan for your vision! My portfolio speaks for itself. I am a stickler for detail and follow directions proficiently, adding a bonus.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Front Desk Supervisor at Crestline/Hilton Garden Inn/Homewood Suites Hotels

April 1, 2022 - Present

Front Desk Supervisor responsible for guest check-in/out, digital logins, answering questions and phone calls, notifying guests of incoming mail and packages, issuing key cards, and maintaining cleanliness of the front desk area and lobby.

QA/Checker at C. Steinweg Co., Inc.

November 1, 2019 - March 1, 2022

Quality Assurance/Quality Control Assistant ensuring incoming and outgoing material align with documentation; performing tri-monthly inventories; ensuring materials are correctly labeled and listed.

IT Technical Recruiter/QA at AboutWebCares

June 1, 2017 - October 1, 2019

Facilitated User Acceptance Testing (UAT) with stakeholders and business users; created UAT test scripts and training materials; interviewed applicants with technical backgrounds for DoD occupations; designed automated tests (Groovy) and executed tests using SOAP UI; tested web services (SOAP & REST) and prepared test data and environments.

Help Desk Support Tech at University of Maryland Medical Center

December 1, 2018 - April 1, 2019

Provided end-user support with a focus on self-service, incident management, and timely resolution; supported both remote and on-site needs; delivered Tier 1-2 phone support for a range of clinical and technical issues; monitored enterprise systems and networks in a distributed environment.

Field Technician at MD. Board of Elections

November 1, 2018 - November 30, 2018

Repaired manual and digital voting machines during malfunctions; performed field maintenance and troubleshooting.

Help Desk at Community Staffing

November 1, 2017 - November 1, 2018

Call center support; log analysis; resolved application issues; escalated complex issues to Tier 2-3; communicated issue status to management.

Demolition Specialist at Roane’s Demolition & Rigging

May 1, 2017 - November 1, 2017

Assisted in demolition of primary/secondary schools; rigged out air conditioning systems and wiring.

Help Desk Support at Command Center

September 1, 2016 - May 1, 2017

Assisted users with computer issues; managed call center lines; reset passwords, resolved blue screens, updated systems; advised on component changes to improve service.

General Laborer - Quality Assurance Inspector at Nooter Construction Co.

December 1, 2015 - September 1, 2016

Started as general laborer and trained as a Quality Assurance Inspector.