Available to hire
I’m a results-driven Marketing and Operations Professional with a strong foundation in Computer Science and continuous improvement methodologies. I’ve built a track record of optimizing workflows, leading teams, and driving digital growth through data-informed decisions.
I combine technical expertise with hands-on leadership to deliver measurable business impact across marketing, e-commerce, and service operations. I thrive in fast-paced environments that require cross-functional collaboration and a relentless focus on customer value.
Skills
Experience Level
Expert
Language
Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced
Japanese
Beginner
Work Experience
Marketing Manager at L&B Coaching LDA
November 1, 2025 - PresentLead the company’s digital strategy and execution across online presence, website performance, UX optimization, and lead-generation funnels. Oversee SEO strategy and conversion optimization initiatives, leveraging analytics to drive continuous performance improvements.
Continuous Improvement Analyst at Manchester Airport
January 1, 2024 - August 1, 2025Identified operational inefficiencies and implemented strategic improvements. Optimized workflows to enhance operational performance and supported data-driven decision-making processes.
Team Leader at Pret A Manger
July 1, 2022 - January 31, 2024Led customer service teams, drove higher service standards, and contributed to a 20% sales increase within six months through targeted initiatives.
Store Manager at YO! Sushi
January 1, 2021 - December 31, 2021Oversaw daily restaurant operations, maintained a 98% customer satisfaction rating, and implemented a new POS system to improve efficiency.
E-commerce Marketing Administrator at Buzz Catering Supplies
June 1, 2021 - December 31, 2021Executed email marketing campaigns to increase online sales, analyzed website traffic to optimize UX, and managed social media engagement.
Team Leader at Pret A Manger
October 1, 2018 - December 31, 2020Supervised and trained operational teams, reduced waste through improved inventory management, and increased employee satisfaction by 15%.
Supervisor at JD Sports Fashion plc
May 1, 2018 - September 30, 2018Supervised sales team and improved performance by 10% through training.
IT Technician at NOS Madeira
June 1, 2011 - August 31, 2011Provided technical support and IT assistance.
Education
Master Webdesigner at Unicenter Web Page, Digital/Multimedia and Information Resources Design
January 11, 2030 - March 12, 2026Professional Degree in Computer Science at Escola Secundária Francisco Franco
January 1, 2006 - January 1, 2010IT Engineering Degree at Unfi nished
January 1, 2011 - January 1, 2015Qualifications
Industry Experience
Software & Internet, Retail, Travel & Hospitality, Professional Services, Other
Skills
Experience Level
Expert
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