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I'm Divnll Okechukwu, a Project Management graduate student at Northeastern University with a proven track record of facilitating clear, professional communication in complex, multicultural environments. My experience spans fraud analysis at First Bank of Nigeria, where I managed 20+ weekly client interactions, reducing reconciliation errors by 25% and improving satisfaction by 30%, to administrative support at The Distillery Restaurants Corp, serving as the communication hub for 100+ daily visitors while coordinating cross-departmental alignment. As President of EcoChampions Alliance and Technical Lead for Google Developer Groups with over 500 members, I've led diverse teams, secured organizational partnerships, and acted as a strategic communication bridge between stakeholders. What sets me apart is my ability to translate complex information across cultural and technical boundaries, de-escalate sensitive situations diplomatically, and maintain meticulous documentation, all while leveraging tools like Asana, Trello, and Slack to keep international teams aligned and projects moving forward in fast-paced remote settings.…I'm Divnll Okechukwu, a Project Management graduate student at Northeastern University with a proven track record of facilitating clear, professional communication in complex, multicultural environments. My experience spans fraud analysis at First Bank of Nigeria, where I managed 20+ weekly client interactions, reducing reconciliation errors by 25% and improving satisfaction by 30%, to administrative support at The Distillery Restaurants Corp, serving as the communication hub for 100+ daily visitors while coordinating cross-departmental alignment. As President of EcoChampions Alliance and Technical Lead for Google Developer Groups with over 500 members, I've led diverse teams, secured organizational partnerships, and acted as a strategic communication bridge between stakeholders. What sets me apart is my ability to translate complex information across cultural and technical boundaries, de-escalate sensitive situations diplomatically, and maintain meticulous documentation, all while leveraging tools like Asana, Trello, and Slack to keep international teams aligned and projects moving forward in fast-paced remote settings.

Divnll Okechukwu

Project Manager, Content Producer, Content Creator, +2

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I'm Divnll Okechukwu, a Project Management graduate student at Northeastern University with a proven track record of facilitating clear, professional communication in complex, multicultural environments. My experience spans fraud analysis at First Bank of Nigeria, where I managed 20+ weekly client interactions, reducing reconciliation errors by 25% and improving satisfaction by 30%, to administrative support at The Distillery Restaurants Corp, serving as the communication hub for 100+ daily visitors while coordinating cross-departmental alignment. As President of EcoChampions Alliance and Technical Lead for Google Developer Groups with over 500 members, I've led diverse teams, secured organizational partnerships, and acted as a strategic communication bridge between stakeholders. What sets me apart is my ability to translate complex information across cultural and technical boundaries, de-escalate sensitive situations diplomatically, and maintain meticulous documentation, all while leveraging tools like Asana, Trello, and Slack to keep international teams aligned and projects moving forward in fast-paced remote settings.…I'm Divnll Okechukwu, a Project Management graduate student at Northeastern University with a proven track record of facilitating clear, professional communication in complex, multicultural environments. My experience spans fraud analysis at First Bank of Nigeria, where I managed 20+ weekly client interactions, reducing reconciliation errors by 25% and improving satisfaction by 30%, to administrative support at The Distillery Restaurants Corp, serving as the communication hub for 100+ daily visitors while coordinating cross-departmental alignment. As President of EcoChampions Alliance and Technical Lead for Google Developer Groups with over 500 members, I've led diverse teams, secured organizational partnerships, and acted as a strategic communication bridge between stakeholders. What sets me apart is my ability to translate complex information across cultural and technical boundaries, de-escalate sensitive situations diplomatically, and maintain meticulous documentation, all while leveraging tools like Asana, Trello, and Slack to keep international teams aligned and projects moving forward in fast-paced remote settings.

Available to hire

I’m Divnll Okechukwu, a Project Management graduate student at Northeastern University with a proven track record of facilitating clear, professional communication in complex, multicultural environments. My experience spans fraud analysis at First Bank of Nigeria, where I managed 20+ weekly client interactions, reducing reconciliation errors by 25% and improving satisfaction by 30%, to administrative support at The Distillery Restaurants Corp, serving as the communication hub for 100+ daily visitors while coordinating cross-departmental alignment. As President of EcoChampions Alliance and Technical Lead for Google Developer Groups with over 500 members, I’ve led diverse teams, secured organizational partnerships, and acted as a strategic communication bridge between stakeholders. What sets me apart is my ability to translate complex information across cultural and technical boundaries, de-escalate sensitive situations diplomatically, and maintain meticulous documentation, all while leveraging tools like Asana, Trello, and Slack to keep international teams aligned and projects moving forward in fast-paced remote settings.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Administrative Support Associate at The Distillery Restaurants Corp

September 1, 2024 - January 31, 2025

Acted as the primary point of contact for over 100 daily visitors, facilitating clear and professional communication to ensure a seamless and positive experience. Supported meeting preparation and follow-up by creating and distributing detailed agendas and action items, ensuring all parties were aligned on key discussion points. Participated in weekly team calls to assist with real-time communication and clarification, helping to bridge communication gaps between departments. Maintained accurate records of all visitor interactions and feedback, providing valuable insights to the management team for process improvement. Upheld a high standard of professionalism and confidentiality in all interactions, a skill essential for client-facing conversations in a multicultural environment.

Fraud & Dispute Analyst at First Bank of Nigeria

February 1, 2023 - May 31, 2024

Facilitated clear and diplomatic communication with over 20 clients weekly to resolve complex financial discrepancies, successfully reducing reconciliation errors by 25%. Coordinated and led weekly team meetings to discuss ongoing fraud cases, ensuring the team was aligned on investigation strategies and action items. Maintained meticulous records of all client communications and case outcomes, providing a clear audit trail for regulatory compliance. Helped identify and resolve potential misunderstandings in client communications, preventing escalations and improving customer satisfaction by 30%. Demonstrated exceptional listening and interpersonal skills in a high-stakes environment, successfully de-escalating tense situations and finding mutually agreeable solutions.

Technical Lead at Google Developer Groups, Northeastern University Toronto

January 1, 2025 - Present

Facilitated communication and collaboration among a diverse community of over 500 members, ensuring a supportive and inclusive environment for all. Coordinated with external speakers and sponsors to organize 3+ high-quality technical workshops annually, enhancing the professional development of all participants. Acted as the primary communication bridge between the student group and university administration, ensuring all activities were aligned with university policies and procedures.