Darius O'Neill

Responsible for the SaaS Suade regulatory software to collate data, generate and deliver reports to the regulator; generated and analysed reports, tested and authorised updates, provided information in forums and ran them, and performed root cause analysis on issues. Worked in an agile workflow with sprints, facilitated discussions between third parties and internal stakeholders, and created documents and slide decks, along with terms of reference and support documents. Used ServiceNow, JIRA, Zendesk and Workday. Managed access requests and oversaw monthly and quarterly access reviews for various software, in addition to system lifecycle management.

Rated complaints and Final Response letters for regulatory compliance, rewrote letters when needed, provided feedback for underperforming advisors, led monthly manager meetings, and produced reports to identify themes and trends. Supported colleagues by covering tasks during illness or holidays.

Analyzed stakeholder goals for social content, reviewed analytics from Twitter/X accounts, and collated metrics for each artwork based on impressions, engagements, likes, and retweets. Expanded metrics to include engagement rate, universe, style, character count, image shares, and cross-platform distribution. Performed comparative analysis across time periods and presented findings with conclusions and future ideas.