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Hi, I'm DaNisha Holmes. With a background in customer service and healthcare support, I excel at providing efficient call handling and resolving inquiries in fast-paced environments. I’m passionate about helping patients and providers navigate medical services smoothly and enjoy being the connection between them and medical teams. I bring several years of experience managing customer accounts, assisting with appointments, and addressing billing questions. Friendly and detail-oriented, I strive to ensure every customer interaction is positive and productive.…Hi, I'm DaNisha Holmes. With a background in customer service and healthcare support, I excel at providing efficient call handling and resolving inquiries in fast-paced environments. I’m passionate about helping patients and providers navigate medical services smoothly and enjoy being the connection between them and medical teams. I bring several years of experience managing customer accounts, assisting with appointments, and addressing billing questions. Friendly and detail-oriented, I strive to ensure every customer interaction is positive and productive.

DaNisha Holmes

Assistant Editor, Actress, Photoshop Editor, +4

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Hi, I'm DaNisha Holmes. With a background in customer service and healthcare support, I excel at providing efficient call handling and resolving inquiries in fast-paced environments. I’m passionate about helping patients and providers navigate medical services smoothly and enjoy being the connection between them and medical teams. I bring several years of experience managing customer accounts, assisting with appointments, and addressing billing questions. Friendly and detail-oriented, I strive to ensure every customer interaction is positive and productive.…Hi, I'm DaNisha Holmes. With a background in customer service and healthcare support, I excel at providing efficient call handling and resolving inquiries in fast-paced environments. I’m passionate about helping patients and providers navigate medical services smoothly and enjoy being the connection between them and medical teams. I bring several years of experience managing customer accounts, assisting with appointments, and addressing billing questions. Friendly and detail-oriented, I strive to ensure every customer interaction is positive and productive.

Available to hire

Hi, I’m DaNisha Holmes. With a background in customer service and healthcare support, I excel at providing efficient call handling and resolving inquiries in fast-paced environments. I’m passionate about helping patients and providers navigate medical services smoothly and enjoy being the connection between them and medical teams.

I bring several years of experience managing customer accounts, assisting with appointments, and addressing billing questions. Friendly and detail-oriented, I strive to ensure every customer interaction is positive and productive.

Skills

Microsoft Office

CRM

Experience Level

Microsoft Office

Intermediate

CRM

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at Keystone Event Staffing

July 1, 2024 - June 20, 2024

Verified authenticity of tickets or passes, guided patrons during emergencies, secured premises, and assisted patrons with special needs. Managed customer inquiries via phone, email, and chat, updated customer accounts, processed orders, scheduled services, and addressed billing and payment inquiries. Collaborated with teams for prompt service delivery and resolved complaints to ensure positive customer experiences.

Customer Service Representative at The Connection Center

April 1, 2020 - April 30, 2024

Handled a high volume of inbound calls delivering exceptional service. Greeted customers, answered inquiries, managed accounts, documented medical orders, and coordinated deliveries. Assisted via live chat, troubleshot issues, facilitated connections between patients and providers, assisted with scheduling appointments, updated patient records, and addressed billing and insurance questions. Promptly resolved customer service issues.