DJ

Daniela Jiménez May

Available to hire

My name is Daniela, and I am currently based in San José, Costa Rica.

About

My name is Daniela, and I am currently based in San José, Costa Rica. I have an academic background in Business Administration, Accounting, and Financial Management, along with over seven years of experience in customer service. I am proactive, highly organized, a fast learner, and always committed to continuous learning and professional growth.

Throughout my career, I have developed strong skills in communication, problem-solving, and relationship building, always ensuring customer satisfaction and long-term trust. I am a proactive professional, motivated by challenges, and constantly seeking new opportunities to learn and achieve results. My ability to adapt quickly and maintain a positive approach has allowed me to contribute effectively to both individual and team goals.

I am very enthusiastic about the possibility of contributing my skills and experience. I believe my combination of customer service expertise, business knowledge, and proactive mindset would allow me to add value to your team and support the company’s objectives.

  • 5 years' experience
  • Joined January 2026

Languages

  • Spanish; CastilianFluent
  • EnglishAdvanced

Industry experience

  • Professional Services
  • Education
  • Financial Services

More experts in San Jose, Costa Rica

Work experience

Billing Assistant · Bloominari LLCMar 2024 – Jan 2026 · 1 yr 11 mos

Create and send quotes/invoices, and receipts to the company’s leads and clients. Update and maintain records of expenditures. Follow up and receive payments from clients. Correctly interpret contract and invoice data.

Social Media Customer Service Assistant · Evolution MDJul 2021 – Jan 2024 · 2 yrs 7 mos

Manage corporate accounts and marketing strategies. Prepare daily reports for sales and potential clients. Provide guidance to interested individuals and schedule appointments. Support events with ideas and assistance, report software/marketing issues, and propose solutions. Maintain CRM data, organize files by product/service/client.

Customer Service Specialist · Sykes S.A - Capital One (Fraud department)Jun 2020 – Jul 2021 · 1 yr 2 mos

Obtain and verify client information. Enter data into the database. Handle customer complaints and resolve issues. Report malfunctions to supervisors and generate weekly metrics/volume reports. Maintain professional communication and up-to-date client data.

Education

Business Administration Technician · Universidad de Costa Rica2017 – 2021
Financial Administration Technician · Universidad de Costa Rica2030 – 2026
Accounting · Universidad San Marcos2030 – 2026

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