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My name is Daniela, and I am currently based in San José, Costa Rica. I have an academic background in Business Administration, Accounting, and Financial Management, along with over seven years of experience in customer service. I am proactive, highly organized, a fast learner, and always committed to continuous learning and professional growth. Throughout my career, I have developed strong skills in communication, problem-solving, and relationship building, always ensuring customer satisfaction and long-term trust. I am a proactive professional, motivated by challenges, and constantly seeking new opportunities to learn and achieve results. My ability to adapt quickly and maintain a positive approach has allowed me to contribute effectively to both individual and team goals. I am very enthusiastic about the possibility of contributing my skills and experience. I believe my combination of customer service expertise, business knowledge, and proactive mindset would allow me to add value to your team and support the company’s objectives.…My name is Daniela, and I am currently based in San José, Costa Rica. I have an academic background in Business Administration, Accounting, and Financial Management, along with over seven years of experience in customer service. I am proactive, highly organized, a fast learner, and always committed to continuous learning and professional growth. Throughout my career, I have developed strong skills in communication, problem-solving, and relationship building, always ensuring customer satisfaction and long-term trust. I am a proactive professional, motivated by challenges, and constantly seeking new opportunities to learn and achieve results. My ability to adapt quickly and maintain a positive approach has allowed me to contribute effectively to both individual and team goals. I am very enthusiastic about the possibility of contributing my skills and experience. I believe my combination of customer service expertise, business knowledge, and proactive mindset would allow me to add value to your team and support the company’s objectives.

Daniela Jiménez May

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My name is Daniela, and I am currently based in San José, Costa Rica. I have an academic background in Business Administration, Accounting, and Financial Management, along with over seven years of experience in customer service. I am proactive, highly organized, a fast learner, and always committed to continuous learning and professional growth. Throughout my career, I have developed strong skills in communication, problem-solving, and relationship building, always ensuring customer satisfaction and long-term trust. I am a proactive professional, motivated by challenges, and constantly seeking new opportunities to learn and achieve results. My ability to adapt quickly and maintain a positive approach has allowed me to contribute effectively to both individual and team goals. I am very enthusiastic about the possibility of contributing my skills and experience. I believe my combination of customer service expertise, business knowledge, and proactive mindset would allow me to add value to your team and support the company’s objectives.…My name is Daniela, and I am currently based in San José, Costa Rica. I have an academic background in Business Administration, Accounting, and Financial Management, along with over seven years of experience in customer service. I am proactive, highly organized, a fast learner, and always committed to continuous learning and professional growth. Throughout my career, I have developed strong skills in communication, problem-solving, and relationship building, always ensuring customer satisfaction and long-term trust. I am a proactive professional, motivated by challenges, and constantly seeking new opportunities to learn and achieve results. My ability to adapt quickly and maintain a positive approach has allowed me to contribute effectively to both individual and team goals. I am very enthusiastic about the possibility of contributing my skills and experience. I believe my combination of customer service expertise, business knowledge, and proactive mindset would allow me to add value to your team and support the company’s objectives.

Available to hire

My name is Daniela, and I am currently based in San José, Costa Rica. I have an academic background in Business Administration, Accounting, and Financial Management, along with over seven years of experience in customer service. I am proactive, highly organized, a fast learner, and always committed to continuous learning and professional growth.

Throughout my career, I have developed strong skills in communication, problem-solving, and relationship building, always ensuring customer satisfaction and long-term trust. I am a proactive professional, motivated by challenges, and constantly seeking new opportunities to learn and achieve results. My ability to adapt quickly and maintain a positive approach has allowed me to contribute effectively to both individual and team goals.

I am very enthusiastic about the possibility of contributing my skills and experience. I believe my combination of customer service expertise, business knowledge, and proactive mindset would allow me to add value to your team and support the company’s objectives.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Billing Assistant at Bloominari LLC

March 1, 2024 - January 1, 2026

Create and send quotes/invoices, and receipts to the company’s leads and clients. Update and maintain records of expenditures. Follow up and receive payments from clients. Correctly interpret contract and invoice data.

Social Media Customer Service Assistant at Evolution MD

July 1, 2021 - January 1, 2024

Manage corporate accounts and marketing strategies. Prepare daily reports for sales and potential clients. Provide guidance to interested individuals and schedule appointments. Support events with ideas and assistance, report software/marketing issues, and propose solutions. Maintain CRM data, organize files by product/service/client.

Customer Service Specialist at Sykes S.A - Capital One (Fraud department)

June 1, 2020 - July 1, 2021

Obtain and verify client information. Enter data into the database. Handle customer complaints and resolve issues. Report malfunctions to supervisors and generate weekly metrics/volume reports. Maintain professional communication and up-to-date client data.