Dalma Csaki

Provided multilingual customer support in Hungarian, English, and Romanian. Assisted users with technical, account, and policy-related inquiries. Managed and resolved cases via CRM and ticketing systems. Escalated complex issues and collaborated with internal teams. Maintained high service quality with a 90% customer satisfaction rate.

Managed daily operations in a 5-star resort, ensuring high service standards. Supervised and trained staff, fostering a collaborative team environment. Coordinated front-of-house and kitchen teams during high-volume service. Handled guest requests, dietary needs, and service recovery professionally. Oversaw inventory and stock control to support smooth operations. Increased restaurant rating by 42% through service and workflow improvements.

Led front-of-house operations in a luxury fine dining environment. Supervised and trained staff to ensure consistent service standards. Welcomed guests, handled reservations, and addressed special requests. Managed room service and resolved guest issues professionally. Coordinated closely with kitchen teams for smooth daily operations. Developed and implemented an updated wine menu, enhancing guest experience.