I am a hospitality and guest services professional with hands-on experience managing operations in luxury resorts and fine dining venues. I excel at leading teams, optimizing service workflows, and delivering memorable guest experiences. I have also supported multilingual customer service roles and partner relations, bringing a collaborative, adaptable approach to every task.…

Dalma Csaki

I am a hospitality and guest services professional with hands-on experience managing operations in luxury resorts and fine dining venues. I excel at leading teams, optimizing service workflows, and delivering memorable guest experiences. I have also supported multilingual customer service roles and partner relations, bringing a collaborative, adaptable approach to every task.…

Available to hire

I am a hospitality and guest services professional with hands-on experience managing operations in luxury resorts and fine dining venues. I excel at leading teams, optimizing service workflows, and delivering memorable guest experiences.

I have also supported multilingual customer service roles and partner relations, bringing a collaborative, adaptable approach to every task.

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Skills

Experience Level

Language

English
Fluent
Hungarian
Fluent
Romanian, Moldavian, Moldovan
Fluent
Greek, Modern
Intermediate

Work Experience

Restaurant Manager at Atlantica Eleon Grand Resort and Spa
April 1, 2024 - October 1, 2025
Managed daily operations in a 5-star resort, ensuring high service standards. Supervised and trained staff, fostering a collaborative team environment. Coordinated front-of-house and kitchen teams during high-volume service. Handled guest requests, dietary needs, and service recovery professionally. Oversaw inventory and stock control to support smooth operations. Increased restaurant rating by 42% through service and workflow improvements.
Customer Support Representative at Teleperformance
January 1, 2025 - April 1, 2025
Provided multilingual customer support in Hungarian, English, and Romanian. Assisted users with technical, account, and policy-related inquiries. Managed and resolved cases via CRM and ticketing systems. Escalated complex issues and collaborated with internal teams. Maintained high service quality with a 90% customer satisfaction rate.
Head Waitress / Acting F&B Manager at Ultima
June 1, 2023 - December 1, 2023
Led front-of-house operations in a luxury fine dining environment. Supervised and trained staff to ensure consistent service standards. Welcomed guests, handled reservations, and addressed special requests. Managed room service and resolved guest issues professionally. Coordinated closely with kitchen teams for smooth daily operations. Developed and implemented an updated wine menu, enhancing guest experience.
Customer Service Specialist at Árukereső
January 1, 2023 - May 1, 2023
Supported partners with product listings and platform setup. Ensured accurate product information and optimized visibility. Assisted with promotions and strategic product placement. Responded to partner inquiries and resolved issues efficiently. Maintained clear communication and strong partner relationships.

Education

Master's Degree in Work and Organizational Psychology at Eötvös Loránd University
January 11, 2030 - June 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Retail

Skills

Experience Level

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