Customer Support Executive at Crednet Technology Ltd (CredPal)

Delivered prompt, professional, and empathetic assistance to customers via phone, email, live chat, and social media, achieving high satisfaction scores. Resolved diverse issues by diagnosing problems, providing effective solutions, and escalating complex cases to relevant teams when necessary. Maintained comprehensive product and service knowledge to educate customers and ensure accurate information delivery. Built and nurtured strong customer relationships through active listening, follow-ups, and personalized service, enhancing loyalty and retention. Utilized CRM tools to log interactions, track issues, and maintain accurate customer records for seamless service continuity. Met and exceeded performance KPIs, including first-response time, resolution time, and customer satisfaction (CSAT) targets. Gathered and relayed customer feedback to product and operations teams, contributing to process and service improvements. Collaborated with cross-functional teams to deliver end-to-end cust

Team Lead, Tele-Sales at New Edge Finance Ltd

Led and motivated a team of tele-sales representatives to achieve sales targets and performance goals. Developed and implemented effective sales strategies and tactics to maximize lead generation, conversion rates, and revenue growth. Conducted regular performance evaluations, provided constructive feedback, and coached team members to improve sales techniques and customer interactions. Monitored sales metrics and KPIs, analyzed trends, and identified opportunities for process improvement and optimization. Collaborated with marketing and product teams to design sales campaigns and promotions, ensuring compliance with regulatory requirements and company policies. Fostered a positive and inclusive team culture, promoting teamwork, collaboration, and professional development opportunities. Managed escalated customer inquiries and complaints, resolving issues promptly to ensure customer satisfaction.

Customer Support Team Lead at Crednet Technology Ltd (CredPal)

Lead and manage a team of customer support representatives, providing guidance, mentorship, and performance feedback. Develop and implement strategies to optimize ticket management, response times, and resolution rates. Monitor team performance metrics and KPIs, analyzing data to identify trends and opportunities for improvement. Collaborate with cross-functional teams to address customer issues, escalate complex cases, and implement effective solutions. Create and maintain documentation of support processes, best practices, and SOPs. Conduct regular training sessions to enhance product knowledge, communication skills, and problem-solving abilities. Foster a positive and collaborative work environment, encouraging teamwork, accountability, and continuous learning. Serve as a point of contact for escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction. Stay updated on industry trends, regulatory changes, and best practices in customer support an

Tele-sales Executive at New Edge Finance Ltd

Conduct outbound calls to prospective customers to introduce the loan app and its benefits. Engage with customers to understand their financial needs and recommend suitable loan products and services. Effectively communicate product features, pricing, and terms; address questions or concerns. Use persuasive sales techniques to overcome objections and close sales, achieving and exceeding individual targets. Maintain accurate records of customer interactions and outcomes using CRM software. Collaborate with team members and sales leaders to share best practices and drive performance. Stay informed about industry trends and regulatory requirements to identify opportunities for growth and ensure compliant practices.

Customer care/ HR Assistant at Bernsh Cost and Quality Nigeria Ltd.

Contributed to customer care and HR operations, including interview facilitation, report preparation, database management, induction training, staff and client management, and relationship management. Handled customer inquiries and supported HR processes to ensure smooth organizational functioning.

Customer Care/ HR Assistant at Bernsh Cost and Quality Nigeria Ltd.

Conduct interviews, prepare reports, manage databases, support induction training, manage staff and client relationships, handle customer inquiries, and contribute to HR operations and relationship management.

Sales Executive/Marketer at Oxford Commercial Services Ltd

Market company products to new and existing customers, plan sales and merchandize objectives for each call, maintain relationships with third-party vendors, negotiate promotional displays and merchandise placement, and craft marketing messages for campaigns.

Sales Executive/Marketer at Oxford commercial services ltd.

Market company product to new and existing customers, plan sales and merchandize objectives for every call. Maintain relationships with third-party vendors. Negotiate with third-party partners on promotional display and merchandise placement. Write marketing messages for online and offline campaigns.