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Hi, I’m Diomira Guerrero, a bilingual (Spanish/English) professional with degrees in Law and Occupational Therapy. I bring hands-on experience across customer service, team training, administrative support, and digital content production, and I’m a self-taught graphic designer and AI trainer. I excel at turning complex legal and operational requirements into clear processes and training materials, with a strong focus on accessibility and conflict mediation. I’ve thrived in remote and hybrid environments, optimized workflows, and delivered localization, design, and content initiatives that drive performance.…Hi, I’m Diomira Guerrero, a bilingual (Spanish/English) professional with degrees in Law and Occupational Therapy. I bring hands-on experience across customer service, team training, administrative support, and digital content production, and I’m a self-taught graphic designer and AI trainer. I excel at turning complex legal and operational requirements into clear processes and training materials, with a strong focus on accessibility and conflict mediation. I’ve thrived in remote and hybrid environments, optimized workflows, and delivered localization, design, and content initiatives that drive performance.

Diomira Guerrero

Graphic Designer, Audio Transcriber, Online Trainer

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Hi, I’m Diomira Guerrero, a bilingual (Spanish/English) professional with degrees in Law and Occupational Therapy. I bring hands-on experience across customer service, team training, administrative support, and digital content production, and I’m a self-taught graphic designer and AI trainer. I excel at turning complex legal and operational requirements into clear processes and training materials, with a strong focus on accessibility and conflict mediation. I’ve thrived in remote and hybrid environments, optimized workflows, and delivered localization, design, and content initiatives that drive performance.…Hi, I’m Diomira Guerrero, a bilingual (Spanish/English) professional with degrees in Law and Occupational Therapy. I bring hands-on experience across customer service, team training, administrative support, and digital content production, and I’m a self-taught graphic designer and AI trainer. I excel at turning complex legal and operational requirements into clear processes and training materials, with a strong focus on accessibility and conflict mediation. I’ve thrived in remote and hybrid environments, optimized workflows, and delivered localization, design, and content initiatives that drive performance.

Available to hire

Hi, I’m Diomira Guerrero, a bilingual (Spanish/English) professional with degrees in Law and Occupational Therapy. I bring hands-on experience across customer service, team training, administrative support, and digital content production, and I’m a self-taught graphic designer and AI trainer.
I excel at turning complex legal and operational requirements into clear processes and training materials, with a strong focus on accessibility and conflict mediation. I’ve thrived in remote and hybrid environments, optimized workflows, and delivered localization, design, and content initiatives that drive performance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Database Profiler at Lat One Group

September 1, 2025 - November 6, 2025

Researched and profiled corporate accounts, updated contacts using Salesforce, QuickMailVerification, and LinkedIn Sales Navigator. Ensured data accuracy and supported sales outreach with refreshed information for targeting.

Community Manager & Content / Website Administrator at RockBrothersPodcast

September 1, 2025 - September 1, 2025

Managed WordPress site and Meta Business Suite; planned and scheduled monthly content calendars; designed visual templates and ran informal A/B tests to improve post CTR; developed lead gen tactics and automation to reduce publishing time ~30%.

Customer Service Representative (Amazon Fresh) at Amazon

June 1, 2023 - June 1, 2023

Handled up to 120 inbound calls per 7-hour shift with >90% metrics; resolved refunds, rescheduling, delivery exceptions and driver coordination; documented recurring issues to create new hire materials.

Translator & Content Coordinator at Hype Company SAS

January 1, 2023 - January 1, 2023

Produced and translated bilingual EN↔ES commercial and legal communications, product launch materials, dossiers and website copy; maintained weekly inventory updates on web platforms; supported recruitment and training processes; implemented bilingual checklists for messaging consistency.

Administrative Assistant at CAPROCULTCA

January 1, 2014 - January 1, 2014

Managed incoming correspondence, phone and email communications, scheduling, payroll support and basic IT troubleshooting; prepared budgets and coordinated internal events; implemented document control.

Customer Service & Logistics Trainer at UCAB

May 1, 2025 - May 1, 2025

Designed and delivered training programs in customer service, logistics and protocol for teams of 30+ agents; developed KPIs, monitored performance and coordinated staff rotations to optimize service coverage.