DS

Daniel Shaday

Available to hire

DevOps Engineer in transition from IT Support Engineer, bringing 7+ years of experience in cloud management, infrastructure, automation, and incident response in enterprise environments for 260+ users on-site and remote.

About

DevOps Engineer in transition from IT Support Engineer, bringing 7+ years of experience in cloud management, infrastructure, automation, and incident response in enterprise environments for 260+ users on-site and remote.

Experienced in scripting, monitoring, and deploying services, from containerization (Docker and Kubernetes) to infrastructure automation (Ansible) and cloud platforms (Azure, AWS, GCP). Eligible for the EU blue card.

  • 8 years' experience
  • Joined February 2026

Languages

  • EnglishFluent
  • Hebrew (modern)Fluent
  • PersianFluent

Industry experience

  • Computers & Electronics
  • Software & Internet
  • Professional Services

Work experience· 4 roles

Senior IT Operations Engineer · ServiceNow via CognizantNov 2023 – Present · 3 yrs 1 mo

Cloud environment management in Azure, access management (on-prem, cloud), GitHub repo administration. Deliver expert support across software, hardware, networking, SSO, O365, Intune, Active Directory, and JAMF. Manage projects, incident resolution, conference room management, and system administration on macOS and Windows. Act as the primary point of contact and escalation for 260+ on-site users, VIP, and global remote teams support.

Computer Repair Specialist · Repair LabJul 2021 – Nov 2023 · 2 yrs 5 mos

Applied my previous managerial experience in a new market after immigration. Led a team to handle over 2500 annual client cases, providing solutions for hardware and software issues.

Atlas Lab Manager · Self-owned StoreJun 2020 – May 2021 · 1 yr

Founded and managed all aspects of the tech repair business, from operations to customer relations. Led a team of 5 Technicians in providing technical services, excelling in installations, upgrades, and device repairs. Built a reputation for fast, honest, and high-quality repairs that kept customers coming back.

IT Technician · Zar Pakhsh & Mehr Distribution CompanyMar 2017 – May 2019 · 2 yrs 3 mos

Education· 5

B.Eng. Electrical & Electronics Technology · Azad University, Shiraz2030 – 2021
DevOps Engineer Certification Program · TESI – ICCP2030 – 2026
Microsoft Certified: Azure Fundamentals (AZ-900) · Microsoft2030 – 2025
ServiceNow Certified System Administrator (CSA) · ServiceNow2030 – 2026

Certifications and awards

ServiceNow Certified System Administrator (CSA)2026
Microsoft Certified: Azure Fundamentals (AZ-900)2030 – 2025
DevOps Engineer Certification Program2030 – 2026
CI/CD, Cloud & Automation Training2030 – 2026

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