Hi, I’m Daniel Ortiz, a committed and results-oriented professional with experience in sales and call center customer service, as well as customer relationship management. I hold a B2 level of English proficiency and have over two years of video editing experience using Adobe Premiere, After Effects, and CapCut, which allows me to blend commercial know-how with creative production. I’m passionate about helping teams deliver excellent customer experiences while contributing creatively to marketing and media projects. I thrive on problem solving, proactive communication, and leveraging CRM data to drive results, all while staying curious and collaborative in fast-paced environments.

DANIEL ORTIZ

Hi, I’m Daniel Ortiz, a committed and results-oriented professional with experience in sales and call center customer service, as well as customer relationship management. I hold a B2 level of English proficiency and have over two years of video editing experience using Adobe Premiere, After Effects, and CapCut, which allows me to blend commercial know-how with creative production. I’m passionate about helping teams deliver excellent customer experiences while contributing creatively to marketing and media projects. I thrive on problem solving, proactive communication, and leveraging CRM data to drive results, all while staying curious and collaborative in fast-paced environments.

Available to hire

Hi, I’m Daniel Ortiz, a committed and results-oriented professional with experience in sales and call center customer service, as well as customer relationship management. I hold a B2 level of English proficiency and have over two years of video editing experience using Adobe Premiere, After Effects, and CapCut, which allows me to blend commercial know-how with creative production.

I’m passionate about helping teams deliver excellent customer experiences while contributing creatively to marketing and media projects. I thrive on problem solving, proactive communication, and leveraging CRM data to drive results, all while staying curious and collaborative in fast-paced environments.

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Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

AGENTE DE CALL CENTER at Impulsando.co
July 1, 2021 - January 1, 2026
Managed and scheduled appointments, provided personalized guidance across service lines, handled objections, followed up with prospects, and contributed to sales targets. Recorded and updated customer information in CRM systems. Set clear expectations with customers and explained the steps required to transfer information to the closing team. Explained travel packages and addressed customer concerns to facilitate purchasing decisions.
AGENTE DE CALL CENTER at Passion Colombia
January 1, 2020 - March 1, 2020
Provided customer service and advisory support for travel packages; managed inquiries and resolved issues; followed up with potential clients and supported the phone sales process; recorded and updated customer information in internal systems.
OPERADOR DE TIENDA at Súpertiendas Albi
June 1, 2018 - February 1, 2019
Provided customer service and actively promoted sales. Handled cash, controlled payments, and processed transactions. Organized, controlled, and properly classified merchandise; verified prices, labeled items, and ensured correct product display. Maintained order and cleanliness of the work area to ensure a better customer experience.

Education

High School Diploma in Science at Unidad Educativa Privada La Colina
January 11, 2030 - February 13, 2026
Primary Education at Colegio Santísima Trinidad
January 11, 2030 - February 13, 2026
B2 Level at American School Way
January 11, 2030 - February 13, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Professional Services, Travel & Hospitality, Consumer Goods, Media & Entertainment