Available to hire
Expert in managing complex operational workflows and client relations in international settings. Alongside my professional career, I have cultivated a deep proficiency in Graphic Design: building on technical foundations from the University of Design, I have mastered Photoshop and various editing tools as a self-taught professional, achieving full creative autonomy for both personal projects and occasional commissions. I blend logistical precision and problem-solving with a sharp aesthetic eye. Fluent in Italian, English, and Spanish
Experience Level
Language
English
Fluent
Spanish; Castilian
Advanced
Work Experience
Front Office & Reception Management at Hotel San Donato (4 Stars)
January 1, 2024 - December 31, 2025Strategically coordinated check-in and check-out procedures to minimize wait times and maximize guest satisfaction. Rigorous management of cash flows and daily administrative processes, ensuring technical accuracy in end-of-shift balancing. Proactively resolved communication and operational issues across multiple platforms (OTAs, corporate, and direct channels), optimizing room occupancy. Managed daily switchboard operations and email correspondence (Italian/English/Spanish) for reservations, special requests, and immediate conflict resolution.
Sales Associate & Visual Merchandising Coordinator at STRADIVARIUS (INDITEX GROUP)
January 1, 2023 - December 31, 2023Provided proactive customer support throughout the purchasing process, managed fitting rooms and assisted sales to enhance user experience. Constantly monitored sales KPIs to implement up-selling and cross-selling techniques. Coordinated logistics and warehouse activities (receiving, security tagging, and storage) following group efficiency standards. Ensured store aesthetics through daily floor setup and continuous product replenishment.
Industrial Production Operator (CNC) at NAUTILUS CARBONIS S.R.L.
January 1, 2021 - December 31, 2022Managed and diagnosed CNC systems with a focus on waste reduction and cutting precision. Performed technical precision checks on advanced composite materials to ensure compliance with production standards.
Customer Support & Social Media Manager at NUTSHA VER - ECommerce Online
January 1, 2020 - December 31, 2021Supported launch and growth phases from 0 to 50k+ followers on Instagram. Managed multi-channel customer support (Email, IG, FB) via Shopify and Meta Business Suite. Resolved logistics issues and post-sales criticalities during peak COVID periods.
Hospitality, Cashiering & Sales at PIZZERIA ALTERO
January 1, 2024 - March 31, 2024Direct customer management and payment operations in dynamic, high-pressure environments while maintaining high quality standards.
Hospitality, Cashiering & Sales at CHALET DEL MAR
January 1, 2017 - December 31, 2019Direct customer management and payment operations; supported service during peak periods with attention to order accuracy and customer satisfaction.
Education
High School Diploma in Science and Computer Science at Fano, Italy
January 1, 2021 - January 1, 2021Qualifications
Industry Experience
Travel & Hospitality, Retail, Software & Internet, Media & Entertainment, Manufacturing
Experience Level
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Bologna today.