DANIELLE D. ABANDO
I’m a Product Support Analyst with 7+ years of experience providing application and technical support, troubleshooting complex issues, and delivering solutions that improve system performance and user experience.
About
I’m a Product Support Analyst with 7+ years of experience providing application and technical support, troubleshooting complex issues, and delivering solutions that improve system performance and user experience. I’ve worked in global SaaS environments and focus on high-quality support, effective escalation handling, and continuous improvement of support processes.
Across my roles, I’ve supported enterprise applications end-to-end—covering provisioning, supervision, scheduling, and resource utilization—while collaborating closely with development, QA, and product management teams to ensure customer success. My background also includes manufacturing and plant engineering experience, giving me a strong foundation in both functional operations and technical problem-solving.
- 14 years' experience
- Joined October 2026
Skills· 3
Languages
- TagalogFluent
- EnglishAdvanced
Industry experience
- Software & Internet
- Manufacturing
- Professional Services
- Education
More experts in San Mateo, Philippines
Work experience· 5 roles
Provided product and technical support for Infor’s Human Resource Technology (HRT) applications in a global SaaS environment. Served as a primary escalation point for complex customer issues, delivering high-quality resolutions and driving continuous improvement in support processes. Coordinated with development, QA, and product management teams to support customer success. Supported design, deployment, and ongoing support using different software components to ensure reliable provisioning, supervision, scheduling, and resource utilization (materials, machines, and workforce-related considerations) to support operational needs.
Education
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