Telecommunications Engineer with 4 years of experience in IT infrastructure and business application management, currently working as an Area Coordinator. Focused on ensuring high availability, performance, and operational continuity of IT services, in compliance with SLAs and industry standards. Strong expertise in WAN/LAN networks, IP telephony, Level 2 technical support, server and critical infrastructure maintenance, as well as CCTV systems, backup solutions, and IT monitoring. Experienced in infrastructure project coordination, technology budgeting, and software licensing management. A results-driven and responsible professional, with proven ability to lead teams and manage high-criticality technical environments.

Daniel Francisco Garzón Cisneros

Telecommunications Engineer with 4 years of experience in IT infrastructure and business application management, currently working as an Area Coordinator. Focused on ensuring high availability, performance, and operational continuity of IT services, in compliance with SLAs and industry standards. Strong expertise in WAN/LAN networks, IP telephony, Level 2 technical support, server and critical infrastructure maintenance, as well as CCTV systems, backup solutions, and IT monitoring. Experienced in infrastructure project coordination, technology budgeting, and software licensing management. A results-driven and responsible professional, with proven ability to lead teams and manage high-criticality technical environments.

Available to hire

Telecommunications Engineer with 4 years of experience in IT infrastructure and business application management, currently working as an Area Coordinator.
Focused on ensuring high availability, performance, and operational continuity of IT services, in compliance with SLAs and industry standards.

Strong expertise in WAN/LAN networks, IP telephony, Level 2 technical support, server and critical infrastructure maintenance, as well as CCTV systems, backup solutions, and IT monitoring.

Experienced in infrastructure project coordination, technology budgeting, and software licensing management. A results-driven and responsible professional, with proven ability to lead teams and manage high-criticality technical environments.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Especialista de Aplicaciones y Coordinador de Infraestructura at SIDESOFT Cía. Ltda.
November 1, 2021 - February 28, 2025
Responsible for administration and improvement of the technological infrastructure, servers, corporate applications, and critical services, ensuring operational continuity. Led deployment of containerization using Docker to improve deployment times and system reliability; implemented automation using Docker, Kubernetes, and scripting; ensured documentation, incident response, and licencing management; managed security and backups; oversaw lifecycle management of IT assets; coordinated with stakeholders to deliver high-availability IT solutions.

Education

Bachiller at Universidad de las Américas
January 1, 2018 - January 1, 2022
Bachelor's Degree in Telecommunication Engineering at Universidad de las Américas
January 1, 2018 - December 31, 2022
Diplomado en Inteligencia Artificial aplicada a las redes at Universidad de las Américas
January 11, 2030 - December 17, 2025

Qualifications

Diplomado
January 11, 2030 - December 17, 2025
CCNA v7: Introduction to Networks
September 25, 2019 - December 17, 2025
CCNA v7: Packet Tracer
October 9, 2020 - December 17, 2025
CCNA v7: Switching, Routing, and Wireless Essentials
July 29, 2021 - December 17, 2025
CCNA v7: Enterprise Networking, Security, and Automation
August 1, 2022 - December 17, 2025
Cisco Networking Academy Certification
September 25, 2019 - December 17, 2025
CCNA v7: Introduction to Networking
February 11, 2021 - December 17, 2025
CCNA v7: Packet Tracer
October 9, 2020 - December 17, 2025
CCNA v7: Enterprise Networking, Security, and Automation
August 1, 2022 - December 17, 2025
CCNA v7: Switching, Routing, and Wireless Essentials
July 29, 2021 - December 17, 2025

Industry Experience

Telecommunications, Software & Internet, Professional Services, Education, Manufacturing