Available to hire
Customer-focused professional with experience in high-volume service environments,
skilled in handling customer inquiries, resolving issues, and delivering clear, helpful
communication. Known for patience, accuracy, and building positive customer
relationships.
Work Experience
Customer Service Representative at GEICO
January 1, 2023 - January 1, 2023Provided phone and in-person support to policyholders regarding billing, policy updates, and account issues. Resolved customer concerns with empathy and clear communication while meeting service-level expectations. Documented all interactions accurately in company systems and ensured compliance with insurance regulations. Collaborated with supervisors and peers to improve customer satisfaction metrics.
Clerk at Casey’s General Store
January 1, 2024 - January 1, 2024Assisted customers at checkout, handled payments, and resolved issues promptly. Maintained a clean, friendly environment that encouraged repeat business. Provided product guidance and supported customers during peak hours.
Clerk / Sandwich Artist at Jimmy John's
January 1, 2023 - January 1, 2023Interacted with customers, took accurate orders, and resolved service concerns. Handled cash register operations and ensured accurate transactions. Delivered fast, friendly service in a high-pressure environment.
Courtesy Clerk / E‑Commerce Clerk at Hy‑Vee
January 1, 2021 - January 1, 2021Provided customer support in-store and assisted with locating products. Prepared online customer orders with accuracy and efficiency. Ensured pleasant customer experiences and maintained store organization.
Education
Bachelor of Arts in Screenwriting Arts at University of Iowa
January 11, 2030 - May 1, 2025Qualifications
Industry Experience
Retail, Professional Services, Other
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