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Versatile digital content and customer support professional with 4+ years in music tech startups. I produce engaging video content (long-form and short-form), manage social media and community engagement, and resolve customer inquiries with a strong focus on satisfaction and troubleshooting in fast-paced environments. I also have a background in audio engineering and original music composition for trailers, ads, and documentaries. I enjoy creative storytelling and problem-solving, building community remotely, and improving products through feedback, documentation, and research.…Versatile digital content and customer support professional with 4+ years in music tech startups. I produce engaging video content (long-form and short-form), manage social media and community engagement, and resolve customer inquiries with a strong focus on satisfaction and troubleshooting in fast-paced environments. I also have a background in audio engineering and original music composition for trailers, ads, and documentaries. I enjoy creative storytelling and problem-solving, building community remotely, and improving products through feedback, documentation, and research.

Dave McLeod

Music Composer, Video Editor, Digital Marketer, +1

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Versatile digital content and customer support professional with 4+ years in music tech startups. I produce engaging video content (long-form and short-form), manage social media and community engagement, and resolve customer inquiries with a strong focus on satisfaction and troubleshooting in fast-paced environments. I also have a background in audio engineering and original music composition for trailers, ads, and documentaries. I enjoy creative storytelling and problem-solving, building community remotely, and improving products through feedback, documentation, and research.…Versatile digital content and customer support professional with 4+ years in music tech startups. I produce engaging video content (long-form and short-form), manage social media and community engagement, and resolve customer inquiries with a strong focus on satisfaction and troubleshooting in fast-paced environments. I also have a background in audio engineering and original music composition for trailers, ads, and documentaries. I enjoy creative storytelling and problem-solving, building community remotely, and improving products through feedback, documentation, and research.

Available to hire

Versatile digital content and customer support professional with 4+ years in music tech startups. I produce engaging video content (long-form and short-form), manage social media and community engagement, and resolve customer inquiries with a strong focus on satisfaction and troubleshooting in fast-paced environments.

I also have a background in audio engineering and original music composition for trailers, ads, and documentaries. I enjoy creative storytelling and problem-solving, building community remotely, and improving products through feedback, documentation, and research.

Skills

Audio

Video Advert

Adobe Premiere Pro

DaVinci Resolve Studio

Logic Pro

Experience Level

Audio

Expert

Video Advert

Expert

Adobe Premiere Pro

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Music and Content Manager, Customer Support Specialist at Lumatone Isomorphic Keyboard

August 1, 2021 - Present

Led long-form and short-form video production, including scripting, filming, editing, and optimization for YouTube and social media to increase engagement and product visibility. Managed social channels with scheduling, community engagement, analytics tracking, and brand monitoring; responded to 50+ inquiries weekly and improved customer satisfaction through troubleshooting and FAQ support. Oversaw shipping logistics and distribution, including artist partnerships and raw-footage editing for feature videos. Managed content asset organization and distribution for marketing teams. Served as brand ambassador at events and online, and acted as product specialist by delivering training, demonstrations, feedback, and contributing to product testing and documentation. Conducted market research and feature ideation to inform product improvements.

Landscaper (Construction and Maintenance) + Client Consultations at Fawn Lawn Care

April 1, 2017 - October 1, 2021

Executed seasonal landscaping projects including construction, maintenance, and client consultations. Ensured quality workmanship and maintained customer satisfaction through direct client interaction and consistent delivery.

Music Composer for Media (Freelance) at Freelance

January 1, 2015 - Present

Composed original music for trailers, advertisements, and documentaries, delivering custom scores aligned with visual narratives. Worked remotely with filmmakers to match music to project goals, handling production from concept through final mixing. Notable work includes the 2021 feature 'The Scattering of Man.'

Online Marketing Specialist (Local Search) at Local Search Heroes

August 1, 2012 - September 1, 2014

Assisted North American businesses in building online presence using SEO, content strategy, and digital marketing campaigns to improve visibility and engagement. Supported client growth through ongoing marketing planning and execution.

Studio Manager / Assistant Audio Engineer at Post/War Studios

February 1, 2007 - August 1, 2008

Managed client interactions and scheduled recording sessions. Assisted with audio engineering to support smooth studio operations and positive client experiences.

Shipper/Receiver (Record Store) at Play (Record Store)

November 1, 2005 - February 1, 2007

Handled receiving and shipping of inventory, merchandising, and customer service. Maintained accurate logs and store standards while supporting daily operations and customer assistance.