Available to hire
I am a technically adept IT professional specializing in automation, orchestration, auto-remediation, and presales engagements. I design, demonstrate, and deliver scalable automation and observability solutions that optimise operations through self-service and incident remediation, reducing manual effort in complex enterprise environments.
I bring a consultative approach and strong communication skills, working across implementation, presales and customer success functions. I support the full sales lifecycle—from discovery and technical validation through to proof-of-concept delivery and post-sales enablement. I thrive in customer-facing settings or behind-the-scenes strategizing, architecting and delivering resilient workflows and integrations. I align technical capabilities with business objectives to deliver ROI-driven solutions.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
French
Fluent
German
Advanced
Work Experience
Principal Network Observability Solutions Consultant at Broadcom
April 24, 2024 - April 25, 2025Drove adoption of DX NetOps and AppNeta and their integration into the AIOps platform across hybrid environments (cloud, on-prem, containerised - k8s, OpenShift). Engaged strategic network customers to cross-sell and enhance value, deploying targeted workshops and enabling earlier issue detection to reduce support costs and outages.
Senior Automation Solutions Engineer at Resolve Systems
February 1, 2021 - October 31, 2023Quota-carrying pre-sales role focused on automation and orchestration across on-prem and SaaS platforms. Delivered complex POCs that closed significant deals; secured a $1.3M+ Enterprise License Agreement with a leading telecom; drove multi-million euro opportunities; tailored demos to accelerate contract discussions.
Senior Customer Success Consultant at Semarchy
June 1, 2020 - February 1, 2021Wide-ranging role focusing on presales identification of pain points and how business value can be derived from Master Data Management and other uses of Semarchy xDM.
Senior AIOps Solutions Consultant at Moogsoft
August 1, 2018 - January 31, 2020Worked closely with enterprise customers to uncover operational pain points and demonstrate how AIOps could transform IT operations. Delivered targeted proofs of value aligned with customer KPIs; closed the company’s only Enterprise License Agreement in 2019; contributed to the largest EMEA deal in the gaming sector.
Senior Observability Solutions Consultant at Datadog, UK
August 1, 2017 - August 1, 2018Educated customers on the value of observability and AIOps to accelerate cloud adoption and improve incident resolution; contributed to record Q1 results and closed the largest online retailer deal in EMEA.
Senior Sales Engineer at AppDynamics (Emerging Market)
March 1, 2016 - April 1, 2017Quota-bearing role responsible for communicating value to senior executives, delivering demonstrations and POCs to secure multi-million-dollar opportunities in the Middle East region.
Presales and Professional Services Manager at Dell Software, UAE
December 1, 2014 - February 1, 2016Led presales and professional services in the region, shaping solutions to meet customer needs and driving successful delivery.
Senior Solutions Architect at Dell Software, UAE
May 1, 2011 - December 1, 2014Architected and presented solutions to customers, supporting large-scale deployments and cross-functional collaboration.
Business Rules Consultant at FICO, UK
August 1, 2005 - May 1, 2011Advised on business rule implementations and data-driven decisioning to support enterprise-scale analytics and risk management.
Team Leader, EMEA Escalations at Vignette, UK
July 1, 1998 - March 1, 2005Led escalation management and supported regional teams to resolve complex customer issues and improve service delivery.
IT Manager at New Reinsurance Company, CH
October 1, 1993 - June 1, 1998Managed IT operations and aligned technology with business goals in a reinsurance environment.
Support Manager at CIM Products SA, CH
August 1, 1991 - February 1, 1993Oversaw support operations ensuring service quality and customer satisfaction.
Sr Staff Training Instructor at Unisys European Training Centre, UK
January 1, 1990 - July 1, 1991Delivered training programs to technical staff across the region, enabling effective product adoption.
Pre and Post-Sales Support at Unisys (Suisse) SA, CH
January 1, 1987 - December 1, 1989Provided pre/post-sales support, ensuring successful deployments and customer satisfaction.
Technical Manager at H. Robert Electronique SA, CH
October 1, 1985 - December 1, 1986Technical leadership and solution delivery for customer projects.
Senior Observability Solutions Consultant at Datadog
August 1, 2017 - August 1, 2018Datadog’s first pre-sales hire in EMEA; educated customers on observability and AIOps to accelerate cloud adoption and improve incident resolution. Drove POVs and demos that supported record Q1 results and closed major deals with large online retailers.
Senior Sales Engineer at AppDynamics
March 1, 2016 - April 1, 2017Quota-carrying role spanning sales cycle from initial demonstrations to POC deployment and post-implementation follow-up. Secured over $1M in 2H 2016/2017 and up to $4M in the sales funnel; contributed to the largest software opportunity in the Middle East.
Senior Solutions Architect at Dell Software
December 1, 2014 - February 1, 2016Presales and solutions architect for UAE region; delivered technical validation, RFP responses, and contributed to regional deals.
Business Rules Consultant at FICO
May 1, 2011 - December 1, 2014Advised on business rules and decisioning use-cases; supported UK operations.
Team Leader, EMEA Escalations at Vignette
August 1, 2009 - May 1, 2011Led EMEA escalations and support; improved incident response and customer satisfaction.
IT Manager at New Reinsurance Company
July 1, 1998 - March 1, 2005IT management across the organization overseeing infrastructure and operations.
Support Manager at CIM Products SA
August 1, 1991 - February 1, 1993Support management in CH operations.
Sr Staff Training Instructor at Unisys European Training Centre
January 1, 1990 - July 1, 1991Leadership of training programs and technical education delivery.
Pre and Post-Sales Support at Unisys (Suisse) SA
January 1, 1987 - December 1, 1989Pre/post-sales support across regions.
Technical Manager at H. Robert Electronique SA
October 1, 1985 - December 1, 1986Technical management responsibilities.
Education
Certificate in Management at OUBS
January 1, 2004 - January 1, 2004Certificate in Management at OUBS
January 1, 2004 - February 4, 2026Kubernetes Masterclass for Beginners at Training
January 1, 2021 - February 4, 2026Docker / Portainer / Traefik at Training
January 1, 2018 - February 4, 2026Kubernetes and k3s (home lab) at Training
January 1, 2019 - February 4, 2026Python at Training
January 1, 2017 - February 4, 2026Creating API Documentation at LinkedIn
January 1, 2023 - February 4, 2026Learning MongoDB at LinkedIn
January 1, 2020 - February 4, 2026Make.com and n8n at Certification
January 1, 2025 - February 4, 2026Google AI: AI Essentials Specialization at Coursera
January 1, 2025 - February 4, 2026Google AI: Prompting Essentials Specialization at Coursera
January 1, 2025 - February 4, 2026Databricks - Gen AI Fundamentals at Databricks
January 1, 2025 - February 4, 2026Using AI for Data-Driven Insights at Databricks
January 1, 2025 - February 4, 2026Qualifications
Make.com and n8n
January 1, 2025 - January 1, 2025Google AI: AI Essentials Specialization
January 1, 2025 - January 1, 2025Google AI: Prompting Essentials Specialization
January 1, 2025 - January 1, 2025Databricks - Gen AI Fundamentals
January 1, 2025 - January 1, 2025Using AI for Data-Driven Insights
January 1, 2025 - January 1, 2025Demo2WinSKILLS
January 1, 2021 - January 1, 2021Kubernetes and k3s (home lab)
January 1, 2019 - January 1, 2019Creating API Documentation (LinkedIn)
January 1, 2023 - January 1, 2023Kubernetes Masterclass for Beginners
January 1, 2021 - January 1, 2021Docker / Portainer / Traefik
January 1, 2018 - January 1, 2018Python
January 1, 2017 - January 1, 2017Oracle DBA 9i
January 1, 2004 - January 1, 2004Make.com and n8n
January 1, 2025 - February 4, 2026Google AI: AI Essentials Specialization
January 1, 2025 - February 4, 2026Google AI: Prompting Essentials Specialization
January 1, 2025 - February 4, 2026Databricks - Gen AI Fundamentals
January 1, 2025 - February 4, 2026Using AI for Data-Driven Insights
January 1, 2025 - February 4, 2026Kubernetes Masterclass for Beginners
January 1, 2021 - February 4, 2026Kubernetes and k3s (home lab)
January 1, 2019 - February 4, 2026Docker / Portainer / Traefik
January 1, 2018 - February 4, 2026Python
January 1, 2017 - February 4, 2026Creating API Documentation
January 1, 2023 - February 4, 2026Learning MongoDB
January 1, 2020 - February 4, 2026Industry Experience
Software & Internet, Telecommunications, Gaming, Media & Entertainment, Professional Services, Computers & Electronics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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