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Detail-oriented eCommerce and platform support professional with 20+ years of experience testing functionality, documenting technical processes, and administering Shopify Plus environments. I validate new features and app updates before release, write clear SOPs/user guides, and troubleshoot integration and data integrity issues across connected systems. I partner with cross-functional teams—including development, marketing, operations, and third-party vendors—to ensure reliable deployments, accurate data flows, and measurable improvements. I use analytics and platform reporting (including GA) to diagnose issues, document root causes, and drive resolutions across multi-storefront eCommerce operations.…Detail-oriented eCommerce and platform support professional with 20+ years of experience testing functionality, documenting technical processes, and administering Shopify Plus environments. I validate new features and app updates before release, write clear SOPs/user guides, and troubleshoot integration and data integrity issues across connected systems. I partner with cross-functional teams—including development, marketing, operations, and third-party vendors—to ensure reliable deployments, accurate data flows, and measurable improvements. I use analytics and platform reporting (including GA) to diagnose issues, document root causes, and drive resolutions across multi-storefront eCommerce operations.

David Ward

Web Developer, eCommerce Developer, Conversion Rate Optimization Expert, +4

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Detail-oriented eCommerce and platform support professional with 20+ years of experience testing functionality, documenting technical processes, and administering Shopify Plus environments. I validate new features and app updates before release, write clear SOPs/user guides, and troubleshoot integration and data integrity issues across connected systems. I partner with cross-functional teams—including development, marketing, operations, and third-party vendors—to ensure reliable deployments, accurate data flows, and measurable improvements. I use analytics and platform reporting (including GA) to diagnose issues, document root causes, and drive resolutions across multi-storefront eCommerce operations.…Detail-oriented eCommerce and platform support professional with 20+ years of experience testing functionality, documenting technical processes, and administering Shopify Plus environments. I validate new features and app updates before release, write clear SOPs/user guides, and troubleshoot integration and data integrity issues across connected systems. I partner with cross-functional teams—including development, marketing, operations, and third-party vendors—to ensure reliable deployments, accurate data flows, and measurable improvements. I use analytics and platform reporting (including GA) to diagnose issues, document root causes, and drive resolutions across multi-storefront eCommerce operations.

Available to hire

Detail-oriented eCommerce and platform support professional with 20+ years of experience testing functionality, documenting technical processes, and administering Shopify Plus environments. I validate new features and app updates before release, write clear SOPs/user guides, and troubleshoot integration and data integrity issues across connected systems.

I partner with cross-functional teams—including development, marketing, operations, and third-party vendors—to ensure reliable deployments, accurate data flows, and measurable improvements. I use analytics and platform reporting (including GA) to diagnose issues, document root causes, and drive resolutions across multi-storefront eCommerce operations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

eCommerce Manager at Michael Aram

April 1, 2023 - July 31, 2026

Technical operations and platform support across a six-storefront Shopify Plus environment spanning two brands (Michael Aram and Anabel Aram) across DTC, wholesale, and retail channels in North America and the EU. Test and validate new functionality and app updates prior to release, documenting defects and coordinating fixes with developers and third-party vendors. Administer platform configuration, custom code changes, and API/app integrations across all six storefronts, ensuring data integrity across connected systems. Evaluate and configure new Shopify sales channels and apps, documenting technical requirements and compatibility across a 30-app environment. Author internal documentation and troubleshooting guides for store, POS, and platform systems supporting a 16-store portfolio. Monitor site performance using GA and Shopify reporting to diagnose traffic and conversion issues, documenting root causes and resolutions. Administer systems access and conduct periodic staff permissions audits across the Shopify admin environment.

Director of Technology, eCommerce and Marketing at Anna Zuckerman Luxury

April 1, 2021 - September 27, 2022

Led Shopify Plus platform implementation and inventory management system deployment for a startup fashion jewelry brand, based in Boca Raton, FL. Developed and tested new platform functionality prior to rollout, documenting processes for outsourced technical resources. Implemented and configured an inventory management system, ensuring accurate data flow between platforms. Documented technical and operational procedures to support consistent execution across a distributed team.

eCommerce Manager at Fashion Concepts Inc.

November 1, 2015 - April 30, 2021

Maintained e-commerce platforms and technical operations for multiple men's fashion brands and feeder sites, based in Delray Beach, FL. Tested and documented website updates and sales funnel changes prior to launch across multiple brand sites. Maintained technical documentation for site management, development, and troubleshooting processes.

eCommerce Manager, IT Director at Helga Wagner Collection

September 1, 2005 - November 30, 2015

Managed IT systems, website administration, and eCommerce platform development, based in West Palm Beach, FL. Administered website design, development, and testing using Dreamweaver and Square. Managed database systems and inventory data integrity. Provided network and desktop administration and technical troubleshooting support.

Technology Consultant / Multimedia Consultant at Ward Consulting

July 1, 2005 - September 30, 2005

Provided desktop and network configuration, troubleshooting, and technical documentation support.

Technology Consultant/Multimedia Consultant at Ward Consulting

July 1, 2005 - September 30, 2005

Provided desktop and network configuration, troubleshooting, and technical documentation support, based in West Palm Beach, FL.

Systems Engineer at DataNet Resource Corp

January 1, 2004 - July 31, 2005

Designed, tested, installed, and documented small business network and phone system configurations, based in Jupiter, FL.