Davide Furchi
I’m an IT Support Engineer with 8+ years of experience supporting enterprise environments, with a strong focus on Microsoft 365, Entra ID, Intune, Exchange Online, and security operations.
About
I’m an IT Support Engineer with 8+ years of experience supporting enterprise environments, with a strong focus on Microsoft 365, Entra ID, Intune, Exchange Online, and security operations. I currently work fully remotely from Italy as the primary IT support reference for a 600+ user international software company, managing user lifecycle tasks end-to-end and handling day-to-day administration across Microsoft cloud services.
I’m security-aware and enjoy working autonomously with distributed, English-speaking users. In addition to daily administration—such as device management with Intune and triaging Microsoft 365 Defender alerts—I also support collaboration tools like SharePoint Online and Microsoft Teams, plus mail flow management in Exchange Online. Before my current role, I supported pharma and healthcare clients in L1/L2 help desk and coordination activities, ranging from endpoint troubleshooting to migrations and VPN/network configuration.
- 8 years' experience
- Joined September 2026
Languages
- ItalianFluent
- EnglishAdvanced
Industry experience
- Healthcare
- Life Sciences
- Software & Internet
- Professional Services
More experts in Florence, Italy
Work experience· 6 roles
Primary remote IT support contact for 600+ users at an international software company headquartered in the Netherlands. Own end-to-end user lifecycle in Microsoft Entra ID (onboarding, offboarding, licensing, group and access management). Administer 200+ Windows endpoints through Microsoft Intune (enrollment, configuration, device management). First responder for Microsoft 365 Defender security alerts, performing triage, analysis and remediation. Manage Exchange Online mail flow using quarantine and allow/block lists via the Exchange admin center. Administer SharePoint Online and Microsoft Teams for the organization.
Provide internal help desk support for employees and consultants of a global pharma consulting firm. Manage users and computers via Active Directory and troubleshoot Microsoft 365 issues (Office, Teams, OneDrive). Deploy new PCs using Microsoft Deployment Toolkit (MDT) and support corporate laptop hardware repairs.
Coordinate ICT operations for a pharmaceutical site as an external IT consultant, supporting site-level coordination and IT operations activities.
Education
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