I’m Dayana Silva, a dedicated professional with a background in guest services, international relations, and creative writing. I hold a Bachelor's degree in International Relations and bring a global perspective and strong communication skills to every role. I’ve managed guest bookings and customer support across European markets, collaborating with internal teams to ensure a smooth, personalized experience for each client. I’m also a published author, driven by a passion for storytelling and connection. Beyond my day-to-day work, I’m a published author. My second book, 35 Millimeters, was released by Atlântico de Portugal and featured at the Lisbon Book Fair 2024. I love blending storytelling with service excellence and am always eager to write, create content, and engage diverse audiences across platforms.

Dayana Silva

I’m Dayana Silva, a dedicated professional with a background in guest services, international relations, and creative writing. I hold a Bachelor's degree in International Relations and bring a global perspective and strong communication skills to every role. I’ve managed guest bookings and customer support across European markets, collaborating with internal teams to ensure a smooth, personalized experience for each client. I’m also a published author, driven by a passion for storytelling and connection. Beyond my day-to-day work, I’m a published author. My second book, 35 Millimeters, was released by Atlântico de Portugal and featured at the Lisbon Book Fair 2024. I love blending storytelling with service excellence and am always eager to write, create content, and engage diverse audiences across platforms.

Available to hire

I’m Dayana Silva, a dedicated professional with a background in guest services, international relations, and creative writing. I hold a Bachelor’s degree in International Relations and bring a global perspective and strong communication skills to every role. I’ve managed guest bookings and customer support across European markets, collaborating with internal teams to ensure a smooth, personalized experience for each client. I’m also a published author, driven by a passion for storytelling and connection.

Beyond my day-to-day work, I’m a published author. My second book, 35 Millimeters, was released by Atlântico de Portugal and featured at the Lisbon Book Fair 2024. I love blending storytelling with service excellence and am always eager to write, create content, and engage diverse audiences across platforms.

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Language

English
Fluent
Portuguese
Fluent
Spanish; Castilian
Intermediate

Work Experience

Numa Guest Experience Agent at Numa
August 1, 2024 - Present
Manage general and individual guest requests (leisure and corporate) and all bookings from European locations. Serve as the first and only point of contact for guests, ensuring a welcoming, friendly, and efficient service. Collaborate closely with junior agents and internal stakeholders across departments.
Client Service Officer at Henner Group
April 1, 2023 - April 1, 2024
Facilitate clear communication between all parties to ensure high-quality customer service. Align requirements and contract processes; maintain accurate records of interactions; implement process improvements to enhance efficiency and satisfaction.
Título Hostess at Lisboa Central Hostel
November 1, 2022 - February 1, 2023
Manage group or individual tours, receive guests, make appointments, provide information, guide movement during the stay, organize queues, and maintain cleanliness of common areas to assure service quality.
Oficial English Instructor at CNA Idiomas
July 1, 2019 - March 1, 2022
Internal Creative Media English Language Ministry; creation and application of activities and exams; correction of tasks and assessments; placement tests; project management to improve didactics.
English Instructor at Fundação Richard Hugh Fisk
January 1, 2015 - January 1, 2017
English instructor conducting language classes and related instructional activities.

Education

Higher Technology Course at EBAC - Escola Britânica de Artes Criativas e Tecnologia
July 1, 2022 - January 1, 2023
Bachelor's degree, International Relations and Affairs at UNINTER Centro Universitário Internacional
January 1, 2018 - January 1, 2022
Licentiate degree, English Language and Literature/Letters at Anhanguera Educacional
January 1, 2015 - January 1, 2018
Higher Technology Course, Art and Art History at EBAC - Escola Britânica de Artes Criativas e Tecnologia
July 1, 2022 - January 1, 2023
Bachelor's degree, International Relations and Affairs at UNINTER Centro Universitário Internacional
January 1, 2018 - January 1, 2022
Licentiate degree, English Language and Literature/Letters at Anhanguera Educacional
January 1, 2015 - January 1, 2018

Qualifications

Direção Criativa: Storytelling
January 11, 2030 - March 26, 2026
Mulheres em Perspectiva: Novas Leituras para a História da Arte
January 11, 2030 - March 26, 2026
Proficiency in English ECPE
January 11, 2030 - March 26, 2026
UX Writing: conceitos, boas práticas e ferramentas
January 11, 2030 - March 26, 2026
Mulheres em Perspectiva: Novas Leituras para a História da Arte
January 11, 2030 - March 26, 2026
Dayana Silva Internacionalist I Hospitality l Writer
January 11, 2030 - March 26, 2026
Direção Criativa: Storytelling
January 11, 2030 - April 10, 2026
Mulheres em Perspectiva: Novas Leituras para a História da Arte
January 11, 2030 - April 10, 2026
Proficiency in English ECPE
January 11, 2030 - April 10, 2026
UX Writing: conceitos, boas práticas e ferramentas
January 11, 2030 - April 10, 2026
Dayana Silva Internacionalist I Hospitality l Writer Portugal
January 11, 2030 - April 10, 2026

Industry Experience

Education, Travel & Hospitality, Media & Entertainment, Professional Services, Other