Available to hire
Hi, I’m Dea Agaçi, a Belgium-based Business Growth Specialist with Albanian roots who loves turning ideas into successful brands through a mix of strategic thinking, creativity, and a genuine passion for people.
In my roles at Kredo Finance, I maximize sales by building strong client relationships, conducting market and competitor research, and delivering a high-quality client experience. I enjoy collaborating with teams to develop long-term growth strategies and to onboard and train colleagues in line with company objectives.
Language
Albanian
Advanced
English
Advanced
French
Beginner
Work Experience
Senior Business Development Specialist at Kredo Finance
September 1, 2024 - September 1, 2025Led sales growth by building strong client relationships, gaining deep understanding of customer needs, and consistently meeting/exceeding targets. Generated and qualified leads, collaborated with Customer Service to ensure a high-quality client experience, adapted sales techniques based on feedback and performance metrics, conducted market and competitor research to identify opportunities, managed long-term client relationships for retention and growth, conducted high-quality sales calls/meetings with creative approaches, and executed onboarding and training programs aligned with company objectives.
Business Development Specialist at Kredo Finance
February 1, 2022 - September 1, 2024Increased sales by building strong client relationships and understanding customer needs. Consistently met and exceeded sales targets. Generated and qualified leads while ensuring a high-quality client experience. Adapted sales strategies based on market feedback and performance results. Conducted market and competitor research to identify new opportunities. Maintained accurate client records in CRM systems. Developed long-term client relationships to drive retention and growth.
Customer Service Specialist at Kredo Finance
May 1, 2021 - February 1, 2022Provided professional customer service to individual and small business clients for microfinance products. Built strong client relationships by understanding financial needs and promoting financial inclusion. Supported clients throughout the loan lifecycle, from application to repayment. Clearly explained loan terms, interest rates, and repayment conditions. Assisted with account updates, payment tracking, and client onboarding.
Education
Professionele bachelor: Administratie at The University College of Business - UCB
January 11, 2030 - January 1, 2018Algemeen secundair onderwijs - 3de graad at Sami Frasheri Highschool
January 11, 2030 - January 1, 2013Qualifications
Industry Experience
Financial Services, Professional Services
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