I am a passionate and people-centered professional with a proven ability to work independently with minimal supervision as well as collaboratively within teams. I am skilled in oral and written communication, facilitation, presentations, and interpersonal relationships. I bring highly effective leadership, organizational, and time management skills, with experience balancing multiple projects simultaneously. My strong knowledge of process and performance measures, combined with advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), enables me to excel in managing projects and delivering results. I am committed to maintaining brand consistency and fostering excellent client relationships through strong interpersonal communication.

Deanna Richards

I am a passionate and people-centered professional with a proven ability to work independently with minimal supervision as well as collaboratively within teams. I am skilled in oral and written communication, facilitation, presentations, and interpersonal relationships. I bring highly effective leadership, organizational, and time management skills, with experience balancing multiple projects simultaneously. My strong knowledge of process and performance measures, combined with advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), enables me to excel in managing projects and delivering results. I am committed to maintaining brand consistency and fostering excellent client relationships through strong interpersonal communication.

Available to hire

I am a passionate and people-centered professional with a proven ability to work independently with minimal supervision as well as collaboratively within teams. I am skilled in oral and written communication, facilitation, presentations, and interpersonal relationships. I bring highly effective leadership, organizational, and time management skills, with experience balancing multiple projects simultaneously.

My strong knowledge of process and performance measures, combined with advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), enables me to excel in managing projects and delivering results. I am committed to maintaining brand consistency and fostering excellent client relationships through strong interpersonal communication.

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Language

English
Fluent
French
Advanced
German
Beginner
Spanish; Castilian
Beginner
Portuguese
Beginner

Work Experience

Operating Manager at Self Employed
January 1, 2021 - Present
Developed and executed comprehensive marketing strategies and campaigns aligned with company objectives. Independently managed business operations while coordinating with team members, suppliers, and clients to achieve results. Led market research to identify trends, customer needs, and competitor strategies, applying performance measures to improve outcomes. Delivered presentations and facilitated workshops with clients to enhance communication and brand engagement. Created and managed marketing budgets, applying organizational and time management skills to optimize ROI. Ensured brand consistency across platforms and maintained excellent client relationships through strong interpersonal communication.
Customer Sales Representative at The Tile House
January 1, 2017 - September 2, 2025
Provided creative solutions and advice to customers, tailoring recommendations to their needs and styles. Coordinated multiple operational functions (POS, deliveries, warehouse, loading dock) simultaneously, demonstrating multitasking and organizational ability. Communicated effectively with customers and colleagues to resolve issues, ensuring smooth service delivery. Recognized for independent problem-solving while working collaboratively in a fast-paced retail environment.

Education

Bachelor of Arts at Redeemer University College
September 4, 2001 - January 21, 2005
Diploma in Business Management at Trillium College
January 1, 2006 - January 1, 2008
Diploma in Massage Therapy at Trillium College
January 13, 2014 - March 20, 2015

Qualifications

Valid Class G Driver's License – Clean Record
January 11, 1997 - June 10, 2026

Industry Experience

Retail, Professional Services, Non-Profit Organization