UX Designer at Tata Consultancy Services

1. Led the redesign of user interfaces for REACT migrated order, quote and purchase order dashboard. I transitioned from co-designing to leading the entire dashboard project in a span of 8 months. 2. Collaborated with stakeholders, product managers and developers to create wireframes, prototypes, and high-fidelity designs aligned with project goals. 3. Conducted user research and usability testing for LGA insurance project that resulted in a 10–12% increase in user base increase in every quarter. 4. Developed design systems and style guides for LGA insurance project. 5. Partnered with marketing and sales teams to align UX strategies with business objectives for Adobe Sign Trials, improving customer acquisition and retention. 6. Developed user journey maps to identify pain points and enhance overall user satisfaction for LGA internal tool (Application Manager) and Adobe’s cancel trial features. 7. Conducted competitive analyses for LGA to benchmark designs, identifying gaps for user experience improvements. 8. Established feedback loops with users through surveys and focus groups, informing iterative design improvements. 9. Created design documentation, including user personas and specifications, to enhance communication with development teams. 10. Collaborated with developers to integrate new technologies such as locking/unlocking feature for multiple user personas into user interfaces, enhancing functionality. 11. Organized innovation workshops to brainstorm features and enhancements integrated into the product roadmap.