Deborah Rapheal

Available to hire

Hi, I’m Deborah Rapheal, a detail-oriented technology professional based in Lagos.

About

Hi, I’m Deborah Rapheal, a detail-oriented technology professional based in Lagos. I provide hands-on Tier 1 customer support while helping users through email and chat, and I enjoy turning complex technical issues into clear, step-by-step explanations.

I also work as a manual QA tester and technical writer. From creating and executing test cases to documenting bugs with screenshots and validating fixes with developers, I focus on improving product quality and user experience. I’m especially excited about roles in QA, support, and documentation where I can use structured testing, strong communication, and clear writing to help teams deliver reliable software.

  • 3 years' experience
  • Joined October 2026

Industry experience

  • Computers & Electronics
  • Software & Internet
  • Professional Services
  • Media & Entertainment
  • Education

More experts in Lagos, Nigeria

Work experience

Freelance QA Tester & Technical Writer (Remote) · Self-employedJun 2024 – Present · 2 yrs 6 mos

Performed manual testing for websites and documented 20+ test cases with detailed bug reports. Wrote user documentation, how-to guides, and SOPs for non-technical users. Used Postman to test APIs and recorded results in a clear, structured format.

QA Tester (Manual Testing, Bug Reporting, Test Case Writing, API Testing) · IQ Systems & SolutionsJun 2024 – Present · 2 yrs 6 mos

Conducted manual testing on company-built websites, including School Angel Web and KYS (Know Your Staff). Created and executed test cases covering key user flows such as onboarding, form submissions, and dashboard features. Identified, documented, and reported bugs with detailed steps and screenshots, then collaborated with developers to verify fixes before deployment. Used Postman to test API endpoints and validate expected responses.

Customer Support Representative (Tier 1 Technical Support) · IQ Systems & SolutionsJun 2023 – Present · 3 yrs 6 mos

Delivered Tier 1 technical support via email and chat, resolving a high volume of user inquiries weekly. Escalated technical issues efficiently and documented troubleshooting steps for internal use. Helped maintain and improve internal documentation/knowledge base entries by contributing clear, concise updates.

Education

B.Sc. (Mass Communication) — In Progress · National Open University of Nigeria2023 – 2027
Diploma in Mass Communication · Yaba College of Technology2019 – 2022

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