Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Deeksha Kukreti, a motivated virtual assistant and customer support professional based in Kotdwara, India. I thrive in remote and hybrid environments, delivering clear, empathetic communication and efficient admin and social media support. I am proficient in English and Hindi and comfortable with Outlook, Excel, Google Workspace, Zoom, Calendly, and other collaboration tools to create seamless client experiences. In my recent roles at EnerGizer, Teleperformance, and as a Virtual Assistant, I have managed customer queries, resolved issues across social media and chat, drafted documents, scheduled calendars, posted job listings, and supported clients end-to-end. I value SLA adherence, accurate documentation, and proactive problem solving to ensure high first-contact resolution and customer satisfaction.…Hi, I'm Deeksha Kukreti, a motivated virtual assistant and customer support professional based in Kotdwara, India. I thrive in remote and hybrid environments, delivering clear, empathetic communication and efficient admin and social media support. I am proficient in English and Hindi and comfortable with Outlook, Excel, Google Workspace, Zoom, Calendly, and other collaboration tools to create seamless client experiences. In my recent roles at EnerGizer, Teleperformance, and as a Virtual Assistant, I have managed customer queries, resolved issues across social media and chat, drafted documents, scheduled calendars, posted job listings, and supported clients end-to-end. I value SLA adherence, accurate documentation, and proactive problem solving to ensure high first-contact resolution and customer satisfaction.

Deeksha Kukreti

Content Creator, Content Producer, Social Media Manager, +2





Hi, I'm Deeksha Kukreti, a motivated virtual assistant and customer support professional based in Kotdwara, India. I thrive in remote and hybrid environments, delivering clear, empathetic communication and efficient admin and social media support. I am proficient in English and Hindi and comfortable with Outlook, Excel, Google Workspace, Zoom, Calendly, and other collaboration tools to create seamless client experiences. In my recent roles at EnerGizer, Teleperformance, and as a Virtual Assistant, I have managed customer queries, resolved issues across social media and chat, drafted documents, scheduled calendars, posted job listings, and supported clients end-to-end. I value SLA adherence, accurate documentation, and proactive problem solving to ensure high first-contact resolution and customer satisfaction.…Hi, I'm Deeksha Kukreti, a motivated virtual assistant and customer support professional based in Kotdwara, India. I thrive in remote and hybrid environments, delivering clear, empathetic communication and efficient admin and social media support. I am proficient in English and Hindi and comfortable with Outlook, Excel, Google Workspace, Zoom, Calendly, and other collaboration tools to create seamless client experiences. In my recent roles at EnerGizer, Teleperformance, and as a Virtual Assistant, I have managed customer queries, resolved issues across social media and chat, drafted documents, scheduled calendars, posted job listings, and supported clients end-to-end. I value SLA adherence, accurate documentation, and proactive problem solving to ensure high first-contact resolution and customer satisfaction.

Available to hire

Hi, I’m Deeksha Kukreti, a motivated virtual assistant and customer support professional based in Kotdwara, India. I thrive in remote and hybrid environments, delivering clear, empathetic communication and efficient admin and social media support. I am proficient in English and Hindi and comfortable with Outlook, Excel, Google Workspace, Zoom, Calendly, and other collaboration tools to create seamless client experiences.

In my recent roles at EnerGizer, Teleperformance, and as a Virtual Assistant, I have managed customer queries, resolved issues across social media and chat, drafted documents, scheduled calendars, posted job listings, and supported clients end-to-end. I value SLA adherence, accurate documentation, and proactive problem solving to ensure high first-contact resolution and customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Hindi

Advanced

Work Experience

Virtual Assistant - Admin & Social Media Head

March 1, 2025 - September 28, 2025

Assisted clients with drafting documents, emails, and letters, using DocuSign for digital signatures. Managed administrative tasks, including email handling, calendar management, appointment scheduling, and research. Posted job listings on Zoho and sourced talent via Indeed and LinkedIn. Maintained timetables for payroll and document management on Dropbox, Google Drive, and SharePoint. Proficient in Microsoft Office, Google Workspace, Zoom, and Calendly for efficient workflow management. Prepared monthly reports using MS Excel and Google Sheets, ensuring data accuracy and insights. Managed client inboxes and scheduling via Outlook, Gmail, and Calendly.

Senior Customer Service Representative at Teleperformance

September 1, 2024 - September 28, 2025

Resolved broadband-related queries via chat and email, ensuring high First Contact Resolution (FCR). Assisted customers with troubleshooting, billing, and plan-related concerns. Maintained accurate records and adhered to SLA for prompt issue resolution. Escalated complex technical issues while ensuring timely follow-ups.

Associate Customer Support at Energizer

December 1, 2023 - September 28, 2025

Managed and resolved customer queries and complaints raised through social media platforms (Facebook, Twitter, Instagram, etc.) and live chat support. Handled high volumes of customer interactions, ensuring prompt and professional responses within SLA guidelines. Maintained accurate documentation of customer interactions and resolutions in the ticketing system.