Available to hire
I am a results-driven cloud and collaboration solutions architect with over 12 years of experience designing, implementing, and optimizing Microsoft 365 workloads across large global environments. My expertise spans Office 365, SharePoint, Exchange, and Teams, with a strong focus on security, identity, and hybrid architectures.\n\nI thrive on collaborating with cross-functional teams, mentoring engineers, and delivering scalable, secure solutions that meet both business and technical goals. I stay up-to-date with industry trends to ensure clients receive modern, resilient, and cost-efficient implementations.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Senior Advisor, Solution Architecture at Dell Technologies / Affluent Global Services
September 30, 2023 - October 9, 2025Spearheaded architecture, implementation, and administration of Microsoft 365 solutions including Defender, Exchange, Intune, and Active Directory, ensuring security and functionality. Served as subject matter expert for Azure AD and Hybrid Exchange, providing recommendations to enhance security and efficiency. Designed and automated messaging provisioning using PowerShell; collaborated with cross-functional teams to integrate identity solutions; enhanced monitoring and auditing; participated in on-call rotation for 24x7 production support.
Technical Advisor at Microsoft Business Assist / Upwork (Freelancing)
September 1, 2023 - PresentProvide troubleshooting and guidance to fix customer issues and help clients adopt Microsoft 365 workloads. Gather business insights to tailor Microsoft 365 designs and drive increased workload usage and license uptake for Small Business. Deliver step-by-step guidance to plan and architect Microsoft 365 workloads atop ongoing support requests. Provide technical support via phone, email, or chat, resolving issues related to Microsoft 365. Troubleshoot connectivity, application errors, and security concerns; educate customers on best practices to improve productivity and collaboration; advise on subscription plans and upgrade paths from trials to permanent subscriptions; stay current with updates and enhancements and document solutions in a knowledge base; collaborate with peers to resolve complex issues.
Senior Advisor, Solution Architecture at Dell Technologies / Affluent Global Services
September 1, 2023 - October 9, 2025Spearheaded architecture, implementation, and administration of Microsoft 365 solutions including Defender, Exchange, Intune, and Active Directory; acted as SME for Azure AD and Hybrid Exchange; designed automated messaging provisioning with PowerShell; enhanced monitoring and auditing; provided 24x7x365 on-call support.
Technical Advisor at Microsoft Business Assist (Upwork/Microsoft)
September 1, 2023 - PresentProvide technical support for Microsoft 365 workloads; troubleshoot connectivity and application issues; design and architect Microsoft 365 workload solutions; guide customers through upgrading from trial to permanent subscriptions; document issues and solutions; collaborate with cross-functional teams.
Senior Advisor, Solution Architecture at Dell Technologies / Affluent Global Services
September 1, 2023 - October 9, 2025Led architecture, implementation, and administration of Microsoft 365 solutions including Defender, Exchange, Intune, and Active Directory; acted as SME for Azure AD and Hybrid Exchange; designed automated provisioning using PowerShell; enhanced monitoring and auditing across messaging/identity platforms.
Technical Advisor at Microsoft Business Assist, Upwork/Microsoft, Freelancing
September 1, 2023 - PresentProvide troubleshooting knowledge and guidance to help customers start using all workloads and products acquired with Microsoft 365 subscriptions; design and architect Microsoft 365 workload solutions; resolve technical issues related to Microsoft 365; educate customers on best practices and guide subscription upgrades.
Senior Advisor, Solution Architecture at Dell Technologies / Affluent Global Services
September 1, 2023 - October 9, 2025Architect, implement, and administer Microsoft 365 solutions (Defender, Exchange, Intune, Active Directory); serve as SME for Azure AD and Hybrid Exchange; design automated messaging provisioning using PowerShell; enhance monitoring and auditing; provide 24x7 on-call production support.
Technical Advisor at Microsoft Business Assist (Upwork / Microsoft) - Freelancing
September 1, 2023 - PresentProvide troubleshooting and design guidance for Microsoft 365 workloads; assess customer business needs; guide customers through workloads and product adoption; resolve technical issues via phone, email, or chat; educate on best practices; document solutions for future reference; collaborate with cross-functional teams to resolve complex issues.
Azure Architect at Eastern Enterprise (Oostelijke Onderneming LLP / N-ABLE)
April 30, 2023 - October 9, 2025Translated customer requirements into design concepts for Microsoft Modern Workplace deployments and related technologies, including TCO/ROI evaluations. Led implementation and administration of Office 365 Hybrid Exchange and Active Directory with high availability and security. Automated messaging provisioning to improve efficiency; collaborated with architects, integration engineers, and developers to integrate systems with identity solutions.
Azure Architect at Eastern Enterprise (Oostelijke Onderneming LLP / N-ABLE)
April 1, 2023 - October 9, 2025Identify customer requirements and translate into design concepts for deployment/management of Microsoft Modern Workplace and related technologies; led Office 365 Hybrid Exchange and Active Directory implementations; automated provisioning; collaborated to integrate identity solutions.
Azure Architect at Eastern Enterprise (Oostelijke Onderneming LLP / N-ABLE)
April 1, 2023 - October 9, 2025Identified customer requirements and translated them into design concepts for Microsoft Modern Workplace deployment; led Office 365 Hybrid Exchange and Active Directory implementations; automated messaging provisioning; collaborated with architects and developers to integrate identity solutions.
Azure Architect at Eastern Enterprise (Oostelijke Onderneming LLP / N-ABLE)
April 1, 2023 - October 9, 2025Translate customer requirements into design concepts for deployment and management of Microsoft Modern Workplace technologies; lead Office 365 Hybrid Exchange and Active Directory deployments; automate provisioning; collaborate with architects and developers to integrate identity solutions.
Freelancer at Upwork / Fiverr
November 30, 2022 - October 9, 2025Led international projects focusing on Email Messaging and Identity Management using Microsoft Azure, Microsoft 365, and Okta. Specialized in Office 365 Hybrid Exchange and Active Directory; delivered project management, ensuring high availability and security of messaging and identity platforms. Provided end-to-end solutions, automation with PowerShell, and collaboration with cross-functional teams to meet client goals.
Freelancer at Upwork / Fiverr (Noida, India)
November 1, 2022 - October 9, 2025Led international projects focusing on Email Messaging and Identity Management using Microsoft Azure, Microsoft 365, and Okta; delivered Office 365 Hybrid Exchange and Active Directory projects; implemented PowerShell automation and security enhancements; ensured high availability and secure messaging.
Freelancer at Upwork / Fiverr – Noida, India
November 1, 2022 - October 9, 2025Led international projects focusing on Email Messaging and Identity Management using Microsoft Azure, Microsoft 365, and Okta; implemented Office 365 Hybrid Exchange and AD; built PowerShell automation; delivered secure and scalable messaging/identity solutions; collaborated with cross-functional teams.
Freelancer at Upwork / Fiverr
November 1, 2022 - October 9, 2025Lead international projects focusing on Email Messaging and Identity Management using Microsoft Azure, Microsoft 365, and Okta; implement Hybrid Exchange and AD deployments; design Modern Authentication and PowerShell automation; ensure high availability and security; deliver holistic client solutions.
Senior Manager at Genpact
March 31, 2020 - October 9, 2025Designed and validated Cloud Compute (Microsoft 365) platforms, leading a global team of 15-20; steered design delivery discussions with customers and prepared approach models; managed fortnightly reviews across multiple towers; reviewed deployment lifecycle, resolved stakeholder disputes; introduced industry best practices to ensure scalable and secure solutions; led service improvement initiatives with internal and partner teams; identified optimization opportunities to align Genpact with customer requirements.
Senior Manager at Genpact
March 1, 2020 - October 9, 2025Design and validation of new and current Cloud Compute (Microsoft 365) platforms; lead a global team of 15-20; drive design delivery discussions with customers; manage deployment lifecycle and service improvements; align with customer requirements.
Senior Manager at Genpact
March 1, 2020 - October 9, 2025Designed and validated new and existing cloud compute platforms around Microsoft 365; led a global team (15-20) and drove design delivery; conducted fortnightly reviews for complex IT implementations; implemented industry best practices and service improvements.
Senior Manager at Genpact
March 1, 2020 - October 9, 2025Design and validate Cloud Compute (Microsoft 365) platforms; lead a global team (15-20) across projects; drive design delivery with customers; manage multi-tower IT implementations; apply industry best practices for scalable, secure solutions; lead service improvement initiatives.
Solutions Consultant / Solutions Architect at Dimension Data
July 31, 2019 - October 9, 2025Delivered pre-sales technical expertise to help close opportunities; led client workshops to understand environments; conducted POCs/Pilots for Office 365 and Azure; developed SOWs, estimates, and pricing; built and maintained client relationships; oversaw major engagements with Compass Group, Balance Hero, Bira 91, Uflex, Avantha, UCO Bank.
Solutions Consultant / Solutions Architect at Dimension Data
July 1, 2019 - October 9, 2025Deliver high-quality pre-sales technical expertise; conduct workshops; run POCs/Pilots for Office 365 and Azure workloads; develop SOWs and pricing; manage client relationships; led major engagements including Oracle Group clients and migrations.
Solutions Consultant / Solutions Architect at Dimension Data
July 1, 2019 - October 9, 2025Delivered high-quality technical pre-sales support; conducted client workshops; ran POCs/Pilots for Office 365 and Azure workloads; developed SOWs and pricing; managed client relationships and ongoing engagements.
Solutions Consultant / Solutions Architect at Dimension Data
July 1, 2019 - October 9, 2025Deliver high-quality pre-sales technical expertise for Office 365 and Azure workloads; facilitate workshops; conduct POCs/Pilots; develop SOWs and pricing; manage client relationships and engagements; work on major migrations and identity projects.
Senior Consultant II at SADA Systems
May 31, 2018 - October 9, 2025Orchestrated a team of technical experts to migrate from on-premises to cloud, resulting in a 20% increase in efficiency and a $500,000 annual cost savings. Collaborated with cross-functional teams to devise a project management framework, achieving shorter timelines and higher client satisfaction. Conducted comprehensive technical assessments for clients, addressing vulnerabilities and implementing robust cloud security solutions; provided consulting to Fortune 50 companies for Microsoft FastTrack engagements.
Senior Consultant II at SADA Systems
May 1, 2018 - October 9, 2025Led complex migrations from on-premises to the cloud; achieved 20% efficiency gains and $500k annual savings; developed a project management framework reducing timelines and boosting client satisfaction; performed security assessments and delivered enterprise-grade solutions.
Senior Consultant II at SADA Systems
May 1, 2018 - October 9, 2025Orchestrated complex migrations from on-premises to the cloud, achieving substantial efficiency gains and cost savings; improved project delivery timelines and client satisfaction; delivered enterprise mobility and security solutions.
Senior Consultant II at SADA Systems
May 1, 2018 - October 9, 2025Lead complex migrations from on-premises to cloud, achieving significant efficiency gains and cost savings; drive project management improvements; conduct security assessments for large enterprises and orchestrate FastTrack engagements.
Technical Lead Tier II at Microsoft Support, Convergys
August 31, 2014 - October 9, 2025Coached a team of escalation engineers; communicated with Microsoft Premier Clients to understand product issues and improve designs. Led vendor escalation triages, collaborated with Microsoft teams worldwide, and provided high-level technical guidance. Mentored engineers, conducted performance feedback, and analyzed traces and logs to identify root causes, exceeding customer expectations.
Tech Lead Tier II at Convergys
August 1, 2014 - October 9, 2025Microsoft Premier Client support; triage coordination across vendor teams; mentored 16 escalation engineers; engaged directly with Microsoft clients to resolve advanced scenarios; coached and provided performance feedback; analyzed logs to identify root causes.
Technical Lead Tier II at Microsoft Support, Convergys
August 1, 2014 - October 9, 2025Coordinated with Microsoft Premier Clients to understand product issues and drive resolutions; led escalation teams, coached engineers, and performed root cause analyses to reduce recurring issues; provided high-quality support.
Technical Lead Tier II at Microsoft Support, Convergys
August 1, 2014 - October 9, 2025Directly supported Microsoft Premier Clients; triaged and escalated issues; led a team of escalation engineers; coached peers; analyzed traces and logs to identify root causes; provided high-visibility, reliable support.
Education
MS (Electrical and Computer Science Engineering) at University of Toledo
January 11, 2030 - December 1, 2015BE (Electronics and Telecommunications Engineering) at Pune Institute of Computer Technology
January 11, 2030 - August 1, 2010MS at University of Toledo
January 11, 2030 - December 1, 2015BE at Pune Institute of Computer Technology
January 11, 2030 - August 1, 2010MS (Electrical and Computer Science Engineering) at University of Toledo
January 11, 2030 - December 1, 2015BE (Electronics and Telecommunications Engineering) at Pune Institute of Computer Technology
January 11, 2030 - August 1, 2010MS in Electrical and Computer Science Engineering at University of Toledo
January 11, 2030 - December 1, 2015BE in Electronics and Telecommunications Engineering at Pune Institute of Computer Technology
January 11, 2030 - August 1, 2010Qualifications
MCSE – Messaging (Exchange Server 2013)
January 11, 2030 - October 9, 2025MCSE: Productivity 2018
January 11, 2030 - October 9, 2025MCSA (Windows Server 2012)
January 11, 2030 - October 9, 2025Microsoft 365 Security Administrator Associate (MS-500)
January 11, 2030 - October 9, 2025CCNA R&S [Expired]
January 11, 2030 - October 9, 2025Project Management Professional (PMP)
January 11, 2030 - October 9, 2025TOGAF 9.2
January 11, 2030 - October 9, 2025Microsoft Certified: Azure Solutions Architect
January 11, 2030 - October 9, 2025AWS Specialty – Security
January 11, 2030 - October 9, 2025AWS Solutions Architect Professional
January 11, 2030 - October 9, 2025MCSE – Messaging (Exchange Server 2013)
January 11, 2030 - October 9, 2025MCSE: Productivity 2018
January 11, 2030 - October 9, 2025MCSA (Windows Server 2012)
January 11, 2030 - October 9, 2025Microsoft 365 Security Administrator Associate (MS-500)
January 11, 2030 - October 9, 2025Project Management Professional (PMP)
January 11, 2030 - October 9, 2025TOGAF 9.2
January 11, 2030 - October 9, 2025Microsoft Certified: Azure Solutions Architect
January 11, 2030 - October 9, 2025AWS Specialty – Security
January 11, 2030 - October 9, 2025AWS Solutions Architect Professional
January 11, 2030 - October 9, 2025MCSE – Messaging (Exchange Server 2013)
January 11, 2030 - October 9, 2025MCSE: Productivity 2018
January 11, 2030 - October 9, 2025MCSA (Windows Server 2012)
January 11, 2030 - October 9, 2025Microsoft 365 Security Administrator Associate (MS-500)
January 11, 2030 - October 9, 2025CCNA R&S [Expired]
January 11, 2030 - October 9, 2025Project Management Professional (PMP)
January 11, 2030 - October 9, 2025TOGAF 9.2
January 11, 2030 - October 9, 2025Microsoft Certified: Azure Solutions Architect
January 11, 2030 - October 9, 2025AWS Specialty – Security
January 11, 2030 - October 9, 2025AWS Solutions Architect Professional
January 11, 2030 - October 9, 2025MCSE – Messaging (Exchange Server 2013)
January 11, 2030 - October 9, 2025MCSE: Productivity 2018
January 11, 2030 - October 9, 2025MCSA (Windows Server 2012)
January 11, 2030 - October 9, 2025Microsoft 365 Security Administrator Associate (MS-500)
January 11, 2030 - October 9, 2025CCNA R&S [Expired]
January 11, 2030 - October 9, 2025Project Management Professional (PMP)
January 11, 2030 - October 9, 2025TOGAF 9.2
January 11, 2030 - October 9, 2025Microsoft Certified: Azure Solutions Architect
January 11, 2030 - October 9, 2025AWS Specialty – Security
January 11, 2030 - October 9, 2025AWS Solutions Architect Professional
January 11, 2030 - October 9, 2025Industry Experience
Software & Internet, Professional Services, Telecommunications, Education, Manufacturing, Media & Entertainment, Computers & Electronics, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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