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I am a versatile Customer Support Representative with proven experience in customer service, social media management, and virtual assistance. I excel at providing outstanding support via phone, email, and chat, ensuring customer satisfaction and timely issue resolution. I am TEFL-certified with strong communication and project coordination skills, thriving in fast-paced environments. Over the years I have supported teams at DDC MLS, NCR Corporation, and AGF Talent, handling inquiries, creating engaging content, managing social media presence, and delivering executive support. I thrive on turning complex problems into clear solutions and continuously learning new tools to improve performance.…I am a versatile Customer Support Representative with proven experience in customer service, social media management, and virtual assistance. I excel at providing outstanding support via phone, email, and chat, ensuring customer satisfaction and timely issue resolution. I am TEFL-certified with strong communication and project coordination skills, thriving in fast-paced environments. Over the years I have supported teams at DDC MLS, NCR Corporation, and AGF Talent, handling inquiries, creating engaging content, managing social media presence, and delivering executive support. I thrive on turning complex problems into clear solutions and continuously learning new tools to improve performance.

Dejana Palackovic

Social Media Manager, Graphic Designer, Content Creator, +2

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I am a versatile Customer Support Representative with proven experience in customer service, social media management, and virtual assistance. I excel at providing outstanding support via phone, email, and chat, ensuring customer satisfaction and timely issue resolution. I am TEFL-certified with strong communication and project coordination skills, thriving in fast-paced environments. Over the years I have supported teams at DDC MLS, NCR Corporation, and AGF Talent, handling inquiries, creating engaging content, managing social media presence, and delivering executive support. I thrive on turning complex problems into clear solutions and continuously learning new tools to improve performance.…I am a versatile Customer Support Representative with proven experience in customer service, social media management, and virtual assistance. I excel at providing outstanding support via phone, email, and chat, ensuring customer satisfaction and timely issue resolution. I am TEFL-certified with strong communication and project coordination skills, thriving in fast-paced environments. Over the years I have supported teams at DDC MLS, NCR Corporation, and AGF Talent, handling inquiries, creating engaging content, managing social media presence, and delivering executive support. I thrive on turning complex problems into clear solutions and continuously learning new tools to improve performance.

Available to hire

I am a versatile Customer Support Representative with proven experience in customer service, social media management, and virtual assistance. I excel at providing outstanding support via phone, email, and chat, ensuring customer satisfaction and timely issue resolution. I am TEFL-certified with strong communication and project coordination skills, thriving in fast-paced environments.

Over the years I have supported teams at DDC MLS, NCR Corporation, and AGF Talent, handling inquiries, creating engaging content, managing social media presence, and delivering executive support. I thrive on turning complex problems into clear solutions and continuously learning new tools to improve performance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Serbian

Fluent

Work Experience

Customer Support Representative at DDC MLS

January 1, 2024 - January 1, 2024

Handled customer inquiries via email and chat, delivering prompt, accurate assistance and ensuring SLA compliance. Maintained professionalism and empathy to enhance customer satisfaction and resolved issues efficiently.

Social Media Manager / Virtual Assistant at AGF Talent

January 1, 2024 - January 1, 2024

Managed client social media accounts, created engaging content, and executed campaigns to boost online presence. Provided administrative support, scheduled content, and used analytics to optimize performance and engagement.

Customer Support Representative at NCR Corporation

January 1, 2018 - January 1, 2018

Assisted customers via phone, email, and chat with product inquiries and issues. Maintained accurate records of interactions and collaborated with teammates to ensure efficient service in a fast-paced environment. Used CRM systems to streamline support and follow-up.