Available to hire
I am an IT Systems and Infrastructure Specialist with over seven years of experience supporting enterprise IT environments, cloud infrastructure, and ERP platforms. I excel at designing reliable, scalable solutions and keeping systems secure and performing at their best.
Throughout my career I have led migrations to Microsoft Azure, optimized database performance, automated backups, and delivered high-availability support across healthcare and enterprise settings. I enjoy collaborating with teams to align IT services with business goals and drive continuous improvement.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Work Experience
IT Systems Analyst at Cultura Technologies
July 1, 2022 - February 1, 2026Led migration of enterprise ERP applications from on-premises infrastructure to Microsoft Azure, improving scalability and reducing operational risk. Upgraded Progress OpenEdge from version 11.6 to 12.8 for 18 enterprise customers with zero unplanned downtime. Optimised ERP database performance through SQL query tuning, improving transaction efficiency and reducing latency. Implemented automated backup and recovery routines aligned with RTO/RPO objectives to improve disaster recovery readiness. Administered Jira and Confluence while supporting IT risk assessments and governance processes.
IT Engineer at North Tees & Hartlepool NHS Foundation Trust
February 1, 2022 - June 1, 2022Managed planned and unplanned service interruptions in a high-availability healthcare environment, ensuring minimal disruption to clinical operations. Maintained SLA compliance through structured ticket queue management and effective escalation handling. Collaborated with Azure cloud engineers on virtualisation and cloud migration initiatives. Provided advanced fault diagnosis and 3rd line technical support across Windows Server and Microsoft 365 environments.
Technical Engineer (Windows OS & M365) at Tek Experts
October 1, 2020 - January 31, 2022Delivered advanced technical support across Windows Server (2012, 2016, 2019) and Microsoft 365 enterprise environments. Automated repetitive IT processes using PowerShell, reducing manual intervention and improving incident resolution time. Administered and troubleshot Azure MFA and identity management configurations, strengthening access security and authentication controls.
Senior IT Analyst at Primus Canada Inc
February 1, 2018 - September 1, 2020Supported enterprise ERP and CRM systems, improving operational workflows and ensuring accurate business reporting. Performed network troubleshooting across TCP/IP, DNS, VPN, and endpoint security configurations to maintain reliable connectivity and system performance. Applied SQL and database management techniques to maintain data integrity and support efficient reporting and data analysis.
Education
Bachelor of Computer Applications (BCA) at Bangalore University, India
January 11, 2030 - April 7, 2026Qualifications
Microsoft Azure Administrator Associate (AZ-104)
January 11, 2030 - April 7, 2026Cisco Certified Network Associate (CCNA)
January 11, 2030 - April 7, 2026CompTIA Network+
January 11, 2030 - April 7, 2026ITIL 4 Practitioner – Change Enablement
January 11, 2030 - April 7, 2026Microsoft Certified Solutions Associate (MCSA)
January 11, 2030 - April 7, 2026Fortinet NSE 1 & 2
January 11, 2030 - April 7, 2026Certified Network Security Specialist (CNSS)
January 11, 2030 - April 7, 2026Cisco Cybersecurity Essentials
January 11, 2030 - April 7, 2026IBM Cybersecurity Fundamentals
January 11, 2030 - April 7, 2026Industry Experience
Computers & Electronics, Healthcare, Professional Services, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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