Available to hire
I am an ambitious go-getter who works hard to deliver results. I bring four years of receptionist/clerical experience and over a decade of hands-on administrative support, including front desk operations, filing, inventory, and database management. I am bilingual and thrive in fast-paced environments, delivering timely, accurate information and excellent customer service.
Fluent in English and Spanish, with working knowledge of Italian and Greek basics, I excel in customer service, travel reservations, and cross-team collaboration. I enjoy helping others through tutoring and consultation, and I am committed to continuous learning and delivering value across roles and teams.
Experience Level
Expert
Expert
Intermediate
Beginner
Beginner
Beginner
Language
Spanish; Castilian
Fluent
English
Fluent
Greek, Modern
Beginner
Work Experience
Customer Service Specialist at TTEC- The Home Depot
June 1, 2025 - August 31, 2025Assisted customers with online orders, ensuring total satisfaction. Ensured timely delivery and service; allocated orders through multiple delivery methods.
Customer Support / Product Education at Webhelp
October 1, 2023 - April 30, 2024Helped customers with subscriptions, cancellations, refunds, and education about Audible services and products.
Senior Special Agent / Team Lead at WebHelp-Airbnb
July 1, 2022 - April 30, 2024Provided daily coaching, assisted team leaders, and supported agents with tools (NOVA workflow) to resolve Airbnb platform issues; maintained floor support and escalations.
Consultant/Tutor at iTutorGroup
January 1, 2019 - February 28, 2024Reviewed topics, prepared class materials, assisted with pronunciation and fluency, evaluated progress, and supported online practice for students.
Reservations Agent at ATHENS EXPRESS S.A.
January 1, 2019 - September 30, 2019Used SAP to assist clients with planning and booking vacations; answered inquiries, offered travel suggestions, and booked accommodations via Parsec WebHoteliers and HotelBeds; arranged cruises and flights.
Canvasser / Data Entry at Vangard Field Strategies
September 1, 2018 - November 30, 2018Public relations canvasser; door-to-door information collection; conducted polls and reported results; engaged public on candidates, products, or issues.
Recruiter at Teleperformance Greece
June 1, 2018 - July 31, 2018Conducted telephone interviews; full cycle recruiting; candidate sourcing; used Applicant Tracking Systems.
Customer Service Specialist at JUUL
March 1, 2018 - June 30, 2018Handled inquiries and questions via email; assisted with product information, returns, and issue resolution; escalated as needed.
Technical Support Analyst at Teleperformance (1und1)
March 1, 2017 - January 31, 2018Provided inbound technical support; diagnosed issues; guided users through solutions; escalated complex problems; maintained customer relationships.
Customer Service Operator at Western Union (Teleperformance Greece)
February 1, 2016 - October 31, 2016English and Spanish-speaking support via email and phone; identified needs and delivered resolutions; maintained professional communication.
Health Inspector at Salem Board of Health
March 1, 2012 - February 28, 2015Promoted health and safety; conducted sanitation inspections; ensured compliance with state codes; educated stakeholders on best practices.
Administrative / Receptionist (Temp) at National Business Services
September 1, 2008 - December 31, 2009Provided administrative support; managed filing systems; supported sales with documentation and communications; maintained client relations.
Assistant Manager at Ballys Total Fitness
September 1, 2006 - August 31, 2008Managed calendars, coordinated workouts, maintained client relationships, and supported staff in administrative tasks.
Microbiologist at Conagra Brands
January 1, 2005 - August 31, 2006Oversaw manufacturing processes, ensured sterility, evaluated equipment, and collected product samples for testing.
Customer Support / Product Education at Webhelp (Audible)
October 1, 2023 - April 1, 2024Assisted customers with subscriptions, cancellations, refunds, and education about Audible services and products.
Senior Special Agent at WebHelp-Airbnb
July 1, 2022 - April 1, 2024Senior agent/Team Lead – assisted daily tasks for team leaders, mentored new agents, coached on procedures, and managed escalations and floor support.
Customer Service Operator at Teleperformance - Western Union
February 1, 2016 - October 1, 2016English and Spanish speaking operator providing email and phone support with professionalism and empathy; resolved customer needs.
Education
Bachelor's Degree at The University of Texas at El Paso
January 1, 2010 - December 31, 2012Associate's Degree at Cheyenne College of Southern Nevada
January 1, 1998 - May 1, 2002Art Degree at Cheyenne College of Southern Nevada
January 1, 1998 - December 31, 2002Bachelor's Degree at The University of Texas at El Paso
January 1, 2010 - April 1, 2011Associate's Degree at Cheyenne College of Southern Nevada
January 1, 1998 - May 1, 2002Qualifications
Data Science and Analytics
January 11, 2030 - March 20, 2026Career Paths and Certifications
January 11, 2030 - March 20, 2026Data Science and Analytics
January 11, 2030 - March 20, 2026Industry Experience
Travel & Hospitality, Professional Services, Retail, Education, Media & Entertainment, Other
Experience Level
Expert
Expert
Intermediate
Beginner
Beginner
Beginner
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