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I am a proactive Communication and Consulting Specialist with a strong background in multilingual client support and strategic communication. I thrive in remote, cross-cultural environments where adaptability, autonomy, and clear communication are essential. In my most recent roles, I improved client satisfaction scores by over 20% and handled complex client projects with consistent positive feedback. With a results-driven mindset and excellent time management, I focus on creating value through process improvement, client advocacy, and team collaboration. I learn quickly, enjoy refining my work, and hold myself to high standards to consistently deliver quality results. I’m eager to bring this same impact to remote teams operating globally.…I am a proactive Communication and Consulting Specialist with a strong background in multilingual client support and strategic communication. I thrive in remote, cross-cultural environments where adaptability, autonomy, and clear communication are essential. In my most recent roles, I improved client satisfaction scores by over 20% and handled complex client projects with consistent positive feedback. With a results-driven mindset and excellent time management, I focus on creating value through process improvement, client advocacy, and team collaboration. I learn quickly, enjoy refining my work, and hold myself to high standards to consistently deliver quality results. I’m eager to bring this same impact to remote teams operating globally.

Denisa Roxana Epure

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I am a proactive Communication and Consulting Specialist with a strong background in multilingual client support and strategic communication. I thrive in remote, cross-cultural environments where adaptability, autonomy, and clear communication are essential. In my most recent roles, I improved client satisfaction scores by over 20% and handled complex client projects with consistent positive feedback. With a results-driven mindset and excellent time management, I focus on creating value through process improvement, client advocacy, and team collaboration. I learn quickly, enjoy refining my work, and hold myself to high standards to consistently deliver quality results. I’m eager to bring this same impact to remote teams operating globally.…I am a proactive Communication and Consulting Specialist with a strong background in multilingual client support and strategic communication. I thrive in remote, cross-cultural environments where adaptability, autonomy, and clear communication are essential. In my most recent roles, I improved client satisfaction scores by over 20% and handled complex client projects with consistent positive feedback. With a results-driven mindset and excellent time management, I focus on creating value through process improvement, client advocacy, and team collaboration. I learn quickly, enjoy refining my work, and hold myself to high standards to consistently deliver quality results. I’m eager to bring this same impact to remote teams operating globally.

Available to hire

I am a proactive Communication and Consulting Specialist with a strong background in multilingual client support and strategic communication. I thrive in remote, cross-cultural environments where adaptability, autonomy, and clear communication are essential.

In my most recent roles, I improved client satisfaction scores by over 20% and handled complex client projects with consistent positive feedback. With a results-driven mindset and excellent time management, I focus on creating value through process improvement, client advocacy, and team collaboration. I learn quickly, enjoy refining my work, and hold myself to high standards to consistently deliver quality results. I’m eager to bring this same impact to remote teams operating globally.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Advanced

German

Advanced

Work Experience

Query Analyst at Adevinta Iberica (EXL Service)

August 1, 2024 - Present

Analyze and interpret client data to identify trends and optimize marketplace performance. Collaborate with cross-functional teams to resolve data discrepancies and ensure data accuracy. Provide detailed reports and actionable insights to improve process efficiency and client outcomes. Manage communication between Adevinta Iberica and internal EXL Service teams, ensuring updates are reflected accurately in the system. Utilize Salesforce and internal dashboards for reporting and follow-up tasks.

Travel Consultant (French Language) at EXL Service

July 31, 2024 - October 22, 2025

Worked with Amadeus and SBP systems daily to manage bookings, itinerary changes, and client-specific travel solutions, ensuring accuracy and efficiency. Handled over 1,000 client travel cases, delivering timely and personalized support, which improved client satisfaction and loyalty. Worked independently to resolve complex queries while contributing actively to team-wide goals in a collaborative virtual setup. Identified tailored travel solutions for individual clients, increasing positive feedback and resulting in performance-based bonuses. Maintained accuracy under pressure, ensuring all deadlines and service standards were met consistently. Remote Collaboration: Salesforce to track requests, Microsoft Teams for daily coordination, and email for asynchronous follow-ups across departments.

Freelance Project Coordinator at Remote

May 31, 2023 - October 22, 2025

Coordinated the planning and execution of digital communication strategies for small businesses. Designed multilingual content and ensured timely delivery of project milestones, improving client outreach by 30%. Led weekly video calls to align goals, track deliverables, and ensure transparency across distributed teams. Remote Collaboration: Trello for task tracking, Zoom for client communication, and Google Docs for collaborative content creation.

Volunteer Digital Coordinator at Local Magazine

December 31, 2021 - October 22, 2025

Created bilingual newsletters and managed virtual events for a 200+ subscriber base. Increased engagement by 35% through personalized content and consistent follow-up. Remote Collaboration: Mailchimp for email automation and Google Meet for live sessions.