I'm a collaborative, analytical professional with 17 years of hands-on experience across aviation, HR management, sales, and travel. I use productive analytics and classical modeling techniques to drive profitability and deliver outstanding service. As a founder of a manufacturing and tailoring business and as a travel consultant, I build strong relationships with clients, manage cross-functional teams, and lead initiatives from concept through delivery. I thrive in multi-cultural environments and am fluent in English and Spanish, with native Romanian, and advanced French and intermediate Portuguese. My diverse background, brings 11 years of leadership as a Cabin Services Director to the table. This extensive experience likely honed my skills in Operational Management, Customer Service Excellence, Team Leadership, Emotional Intelligence and high-pressure Problem-Solving. In addition, my 3 years as a Sales Manager demonstrate a strong aptitude for driving revenue, building client relationships, and achieving targets, while your 1 year as an HR Manager highlights my understanding of Human Capital, Recruitment, and Employee Relations. Overall, I possess a unique blend of operational expertise, business acumen, and people management skills, making me a versatile and adaptable professional for most management jobs making them profitable.

Denisa Mitroi

I'm a collaborative, analytical professional with 17 years of hands-on experience across aviation, HR management, sales, and travel. I use productive analytics and classical modeling techniques to drive profitability and deliver outstanding service. As a founder of a manufacturing and tailoring business and as a travel consultant, I build strong relationships with clients, manage cross-functional teams, and lead initiatives from concept through delivery. I thrive in multi-cultural environments and am fluent in English and Spanish, with native Romanian, and advanced French and intermediate Portuguese. My diverse background, brings 11 years of leadership as a Cabin Services Director to the table. This extensive experience likely honed my skills in Operational Management, Customer Service Excellence, Team Leadership, Emotional Intelligence and high-pressure Problem-Solving. In addition, my 3 years as a Sales Manager demonstrate a strong aptitude for driving revenue, building client relationships, and achieving targets, while your 1 year as an HR Manager highlights my understanding of Human Capital, Recruitment, and Employee Relations. Overall, I possess a unique blend of operational expertise, business acumen, and people management skills, making me a versatile and adaptable professional for most management jobs making them profitable.

Available to hire

I’m a collaborative, analytical professional with 17 years of hands-on experience across aviation, HR management, sales, and travel. I use productive analytics and classical modeling techniques to drive profitability and deliver outstanding service.

As a founder of a manufacturing and tailoring business and as a travel consultant, I build strong relationships with clients, manage cross-functional teams, and lead initiatives from concept through delivery. I thrive in multi-cultural environments and am fluent in English and Spanish, with native Romanian, and advanced French and intermediate Portuguese.

My diverse background, brings 11 years of leadership as a Cabin Services Director to the table. This extensive experience likely honed my skills in Operational Management, Customer Service Excellence, Team Leadership, Emotional Intelligence and high-pressure Problem-Solving.
In addition, my 3 years as a Sales Manager demonstrate a strong aptitude for driving revenue, building client relationships, and achieving targets, while your 1 year as an HR Manager highlights my understanding of Human Capital, Recruitment, and Employee Relations.
Overall, I possess a unique blend of operational expertise, business acumen, and people management skills, making me a versatile and adaptable professional for most management jobs making them profitable.

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Language

English
Fluent
Spanish; Castilian
Fluent
Romanian, Moldavian, Moldovan
Fluent
French
Advanced
Portuguese
Intermediate

Work Experience

HR Manager & Executive Manager Officer at Al Hodai Group-Sayco Projects - Qatar
January 11, 2021 - February 1, 2022
Led recruitment, onboarding, HR processes; implemented department policies and procedures; allocated resources and budgets; collaborated with other departments; conducted trainings and evaluations; produced department-wide progress reports; negotiated contracts; provided feedback to managers; set long-term goals; projects included Harisa-Waldorf Astoria, Printems, Hilton - the Beach resort; Chief Purser on Qatar Airways flights.
Cabin Services Director (Senior Purser) at Qatar Airways - Qatar
May 30, 2010 - January 11, 2021
Chief purser; in charge of cabin services on Boeing and Airbus fleets; delivered 5-star service to customers including VIPs and VVIPs; notable assignments included inaugural flights and hosting international personalities and celebrities.
Travel Consultant Manager at Dreamport-Asaptickets-(USA)Remote
February 1, 2025 - July 1, 2025
Travel Consultant working as Freelancer in CMS program offering flight packaging to global clients. Checking competitive markets. Keeping tight relationships with the clients for referral and negotiating contracts with the most prestigeous airlines.  Calculating mark-up , creating PNR, selling Travel Care Services and Dreampass, Travel insurance, 100% Mindtickle training development .
Cluster Sales Manager at Goldbay Hotels Group Qatar
February 12, 2022 - August 1, 2023
Responsible for Corporate Business Contracting. Being a Brand Ambassador  for the Hotels chain in various events and exhibitions.   Promote the Hotels chain on platforms like: Instagram, Facebook, X and Local Televisions, also preparing and aproving flyers with weekly or seasons' promotions Project developed - The Circle Business Center  Building and strengthening relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, trips, trade shows, etc with clients such as: Qatar Airways, Coca-Cola Middle East, Qatari Diar,etc

Education

Bachelor's Degree in Geography and Tourism at West University Timisoara, Romania
January 1, 2004 - December 31, 2008

Qualifications

MBA
July 1, 2025 - November 2, 2025
Travel Consultant Manager Diploma
January 1, 2025 - November 2, 2025
PA, Secretarial and Administrative Level 4
January 1, 2021 - November 2, 2025
Emotional Intelligence IQ vs EQ
January 1, 2017 - November 2, 2025
Leadership Excellence Training
January 1, 2018 - November 2, 2025
Flight Attendant Course
January 1, 2009 - November 2, 2025
Lifeguard/First Aid Training
January 1, 2008 - November 2, 2025

Industry Experience

Travel & Hospitality, Manufacturing, Professional Services, Media & Entertainment, Transportation & Logistics