Available to hire
Hi, I’m Desiree Seneviratne. English is my only language, and I’ve enjoyed learning Italian, French, Japanese, and Indonesian at school. I was born in Malaysia and came to Australia when I was six months old.
I’m a design- and learning-technology professional who loves turning ideas into engaging digital experiences. My work centers on creating clear, usable learning content and assets, managing LMS courses, and delivering training designs that support real-world outcomes for learners and corporate clients.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Italian
Intermediate
French
Intermediate
Japanese
Intermediate
Indonesian
Intermediate
Work Experience
Digital Development at Benchmarque Group and accessIQ
April 1, 2022 - March 1, 2026Administer courseware and resources within the LMS (accessIQ), implement and manage learning content for Benchmarque Group and partners, explore new digital learning opportunities, review and improve course content for quality and usability, create digital assets, test UX/UI and LMS updates, and meet with corporate clients to gather requirements.
Student Experience Lead at Benchmarque Group and accessIQ
September 1, 2016 - March 1, 2022Answer student and client enquiries via email, phone, and online chat; issue formal completion certificates; allocate assessments to specialised assessors; report progress to corporate clients; manage workshop/course bookings, transfers and cancellations; perform high-accuracy data entry and administrative workflows.
Medical Receptionist (Casual) at Westgate Medical Centre
June 1, 2016 - September 1, 2016Greeted incoming patients and managed GP appointment bookings; fielded multi-line telephone calls and captured patient documents; cleaned and stocked clinical GP consultation rooms.
Domestic Consultant at G.E.T Educational Tours
April 1, 2015 - May 1, 2016Coordinated tour bookings, flights, accommodation, and coach transfers for large school groups; produced custom tour quotes and itineraries; provided costing reports for variations and ensured travel insurance compliance.
Receptionist / Administration at Podiatry Group Melbourne
October 1, 2011 - April 1, 2015Scheduled and managed patient calendars; processed HICAPS, EFTPOS, Medicare, and private insurance transactions; sterilised instruments and balanced daily cash/float; trained new staff and work experience participants.
Inventory & Content Coordinator at The AOT Group
January 1, 2011 - October 1, 2011Managed inventory and content coordination; supported reservations and related administrative tasks.
Reservations Consultant at Choice Hotels Australasia
November 1, 2010 - December 1, 2010Handled hotel reservations and related inquiries via call centre; maintained records and customer service.
Education
Bachelor of Business: Marketing & Tourism Management at Victoria University, Footscray Park Campus
January 1, 2006 - January 1, 2010High School at MacKillop Catholic Regional College, Werribee
January 1, 2000 - January 1, 2005Digital Upskilling Certifications (Generative AI in Design; AI for Business; AI for Everyone) at Simplilearn
January 1, 2026 - June 18, 2026Qualifications
Digital Upskilling Certifications (Generative AI in Design; AI for Business; AI for Everyone)
January 1, 2026 - June 18, 2026Industry Experience
Education, Healthcare, Travel & Hospitality, Professional Services, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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