Junior RPA Developer at Paysafe Bulgaria / EOOD

Developed intelligent automation solutions across the full RPA lifecycle, partnering with business stakeholders, solution designers, QA and operational teams. Worked on transforming manual repetitive tasks into reliable automated processes to improve efficiency, reduce errors, and support daily operations. Contributed to production support, incident resolution, change requests, process analysis, solution documentation, and automation improvements through reusable components and smarter automation design.

Intelligent Automation Engineer at Paysafe Bulgaria (PaySafe Bulgaria)

Develops, maintains, and supports multi-platform RPA and Intelligent Automation solutions for complex business processes across FinTech and financial business environments. Designs and builds automation workflows using UiPath Studio, UiPath Orchestrator, and Cloud Orchestrator; supports processes across Development, UAT, and Production environments. Collaborates with solution designers, delivery managers, SMEs, QA teams, business users, and cross-functional teams to understand requirements, identify automation opportunities, and transform manual processes into optimized automated workflows. Handles full automation lifecycle: process analysis, solution design, development, testing, implementation, go-live, post-production support, and continuous maintenance. Creates and maintains process documentation (PDDs, SDDs, solution documentation, test scenarios, technical process architecture) and defines process flows, dependencies, exception handling, and production working environments. Suppo

Freelance Graphic Designer / Branding & Prints Specialist at Design&Development Studio

Manages freelance design and printing business projects. Creates complete brand identities (logos, business cards, flyers, brochures, menus, certificates, vouchers, stickers, posters, banners, signage and vehicle branding). Supports print-ready artwork preparation, layout optimization, and production across different formats/materials. Also creates visual content (photo/video recording, drone footage, promotional videos and editing) using Adobe Creative Cloud tools.

Intelligent Automation Engineer at Paysafe Bulgaria / EOOD

Designs, builds, configures, and enhances automation workflows using UiPath Studio/Orchestrator/Cloud Orchestrator for complex FinTech/financial business processes. Supports development to UAT and production with stable, scalable and maintainable solutions. Handles production documentation (PDDs/SDDs), defines flows and dependencies, exception handling and production-ready architecture. Investigates incidents, fixes bugs, implements change requests, supports QA/audit activities, and improves existing automations. Uses SQL and Regular Expressions for extraction/validation/transformation and logging logic.

Graphic Designer / Branding & Prints Specialist / Freelance at Design&Development Studio

Managed freelance design and printing projects through Design&Development. Produced complete branding identities (logos, business cards, flyers, brochures, menus, certificates, vouchers, stickers, posters, banners, shop window designs, vehicle branding, signage, social media visuals). Supported print-prep tasks such as layout design, file optimization, and print-ready artwork for multiple formats and materials. Also created visual content including professional photo/video recording, drone footage, promotional videos, and video editing using tools such as Adobe Creative Cloud, Adobe Premiere Pro, CapCut, and Canva.

Junior RPA Developer at PaySafe Bulgaria (PaySafe Bulgaria)

Developed from junior to more confident Intelligent Automation professional. Worked across the full automation lifecycle: understanding business requirements and documenting processes; building, testing, supporting, and improving live automations. Collaborated with business stakeholders, solution designers, QA teams, and operational teams to transform manual repetitive tasks into reliable automated solutions that improved efficiency, reduced errors, and supported daily business operations. Extended responsibilities to production support, incident resolution, change requests, process analysis, solution documentation, and identification of opportunities for reusable components and smarter automation design.

Business Associate, Graduate in Training at PaySafe Bulgaria / EOOD

Completed a one-year graduate program with four-month rotations across Automation, Affiliate Marketing/SEO and Digital Content, and Second Level Customer Service/Operations. Gained practical experience in UiPath/RPA fundamentals, agile delivery in Jira/Atlassian workflows, content optimization and SEO improvements using WordPress, and customer operations/case management using Salesforce following internal procedures.

Graduate Business Associate, Graduate in Training at PaySafe Bulgaria (PaySafe Bulgaria)

Completed a one-year graduate programme in a corporate FinTech environment with structured rotations across three business areas through four-month rotations. Rotation 1: Automation team—learned fundamentals of RPA and Intelligent Automation, worked in an Agile environment (Jira), gathered requirements, communicated with business users, and supported transforming repetitive manual tasks into optimized automated workflows. Rotation 2: Income Access—gained experience in affiliate marketing, SEO, and digital content optimization using WordPress (metadata updates, blog content optimization). Prepared relevant blog posts and produced visual assets using Adobe Creative Cloud. Rotation 3: Second level customer service/operations—processed PaySafe product requests (eCash and PaySafe card), used Salesforce for case management, followed operational procedures, and identified automation opportunities in Salesforce-based processes. Also supported graduate programme recruitment, hiring proces

Handled customer complaints and maintained goodwill between the organization and its customers. Managed customer satisfaction data and reported outcomes.

Design Engineer Intern at Bulgarian Academy of Sciences

Internship focused on creating and manipulating a 3D environment for testing airflow using computational fluid dynamics (ANSYS). Presented results at the workshop 'Challenges in Chemical and Biochemical Technologies and Environmental Protection' held on 2021-10-25 at the Bulgarian Academy of Sciences. Built stakeholder communication, teamwork, adaptability, and understanding of business needs across different perspectives.

Customer Service Representative at Varna Customers

Handled customer complaints and maintained goodwill between an organization and its customers. Managed customer satisfaction data and reported it.

Hotel Concierge (Concierge) at Rila Borovets AD

Provided customer information and guest assistance: restaurant reservations, entertainment recommendations, booking transportation (limousines, flights, boats), procuring event tickets, and supporting travel arrangements and local tours.