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I am Desiree Aina Casing, a driven IT professional with over 8 years of experience spanning operations, digital marketing, administration, HR recruitment, payroll and customer service across inbound and outbound environments. I have a proven track record in business development, lead generation, and maintaining strong client relationships across IT, cybersecurity, banking, and hospitality sectors. I am proficient with data analytics, CRMs, and a broad set of business management software platforms. I thrive in collaborative, fast-paced settings, leveraging analytical skills and effective communication to streamline processes from recruitment and payroll to project delivery. My comfort with both technical and administrative tasks enables me to wear multiple hats and contribute to cross-functional teams with a proactive, results-oriented approach.…I am Desiree Aina Casing, a driven IT professional with over 8 years of experience spanning operations, digital marketing, administration, HR recruitment, payroll and customer service across inbound and outbound environments. I have a proven track record in business development, lead generation, and maintaining strong client relationships across IT, cybersecurity, banking, and hospitality sectors. I am proficient with data analytics, CRMs, and a broad set of business management software platforms. I thrive in collaborative, fast-paced settings, leveraging analytical skills and effective communication to streamline processes from recruitment and payroll to project delivery. My comfort with both technical and administrative tasks enables me to wear multiple hats and contribute to cross-functional teams with a proactive, results-oriented approach.

Desiree Aina Casing

Video Editor, Content Creator, Social Media Manager, +2

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I am Desiree Aina Casing, a driven IT professional with over 8 years of experience spanning operations, digital marketing, administration, HR recruitment, payroll and customer service across inbound and outbound environments. I have a proven track record in business development, lead generation, and maintaining strong client relationships across IT, cybersecurity, banking, and hospitality sectors. I am proficient with data analytics, CRMs, and a broad set of business management software platforms. I thrive in collaborative, fast-paced settings, leveraging analytical skills and effective communication to streamline processes from recruitment and payroll to project delivery. My comfort with both technical and administrative tasks enables me to wear multiple hats and contribute to cross-functional teams with a proactive, results-oriented approach.…I am Desiree Aina Casing, a driven IT professional with over 8 years of experience spanning operations, digital marketing, administration, HR recruitment, payroll and customer service across inbound and outbound environments. I have a proven track record in business development, lead generation, and maintaining strong client relationships across IT, cybersecurity, banking, and hospitality sectors. I am proficient with data analytics, CRMs, and a broad set of business management software platforms. I thrive in collaborative, fast-paced settings, leveraging analytical skills and effective communication to streamline processes from recruitment and payroll to project delivery. My comfort with both technical and administrative tasks enables me to wear multiple hats and contribute to cross-functional teams with a proactive, results-oriented approach.

Available to hire

I am Desiree Aina Casing, a driven IT professional with over 8 years of experience spanning operations, digital marketing, administration, HR recruitment, payroll and customer service across inbound and outbound environments. I have a proven track record in business development, lead generation, and maintaining strong client relationships across IT, cybersecurity, banking, and hospitality sectors. I am proficient with data analytics, CRMs, and a broad set of business management software platforms.

I thrive in collaborative, fast-paced settings, leveraging analytical skills and effective communication to streamline processes from recruitment and payroll to project delivery. My comfort with both technical and administrative tasks enables me to wear multiple hats and contribute to cross-functional teams with a proactive, results-oriented approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Administration Officer at Goanna Solutions

March 1, 2022 - November 1, 2025

Managed office administration and client liaison for major accounts (IMI Solutions, Deloitte, TAFE, Investment NSW, AER, EY). Coordinated recruitment and placement for specialized IT roles; processed payroll and invoices using Xero and Excel; implemented Employment Hero for verification checks and employee management; led recruitment activities including hiring, onboarding, and documentation using Job Adder and HelloSign; prepared regular reports and maintained company records; served as primary point of contact for employee communications.

Business Development Manager at TEH GROUP (Triumph Eminent Hub)

June 1, 2024 - November 1, 2024

Collaborated with leading IT and cybersecurity firms across Asia Pacific to drive lead generation campaigns; built strategic partnerships and optimized sponsorship opportunities; organized conferences and events, managed delegate acquisition; maintained strong network relationships within the IT and cybersecurity landscape; facilitated business growth through stakeholder connections and market expansion.

IT & Marketing Admin Coordinator at The Local Shack Restaurant, Perth WA

July 1, 2020 - December 1, 2021

Admin support, liaising with operations and restaurant managers; utilized Microsoft Power BI for data analytics including KPIs, customer experience metrics, and sales forecasting; HR recruitment from posting job ads to onboarding; WHS inductions and onboarding; managed Red Cat Polygon for promotions; used Op Central for operations, training and compliance; conducted cold calling and managed reservations and events for marketing; administered social media and Google Reviews; data entry in ZOHO CRM; recruitment via Tanda and Deputy.

Sales Marketing Specialist at Kleen Heat Gas (by Wesfarmers)

January 1, 2020 - March 1, 2020

Executed face-to-face sales and marketing campaigns; promoted Wesfarmers' KleenHeat Gas products; provided customer service and sales support.

Remote Service Consultant at ANZ Banking Group

January 1, 2017 - June 1, 2019

Delivered customer service for retail banking operations; assisted customers with account management, balance inquiries, and statements; processed travel notifications and account transactions; provided technical support for ANZ mobile applications (Go Money App and ANZ Shield App).

Financial Analyst Level III at JP Morgan Chase & Co.

January 1, 2013 - July 1, 2014

Specialized in fraud recovery for consumer banking credit card operations; detected and blocked suspicious account activities and transactions; managed retail banking services including balance inquiries and statements; implemented KYC procedures.

Retail Process Executive at HSBC Hongkong Shanghai Banking Corporation

February 1, 2010 - May 1, 2011

Provided retail banking customer service for US consumer clients; promoted credit card products and services; completed specialized training in bank card security; conducted credit history tracing using Equifax, Experian, and Illion.