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Carlos is a career-changing professional moving into fullstack development, cybersecurity or ML/IA, combining hands-on IT experience from service desk support, Active Directory administration, and regulated compliance in a pharmaceutical environment. He is also building web development foundations while studying web & mobile development fundamentals at Holberton School.…

Carlos Silva

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Carlos is a career-changing professional moving into fullstack development, cybersecurity or ML/IA, combining hands-on IT experience from service desk support, Active Directory administration, and regulated compliance in a pharmaceutical environment. He is also building web development foundations while studying web & mobile development fundamentals at Holberton School.…

Available to hire

Carlos is a career-changing professional moving into fullstack development, cybersecurity or ML/IA, combining hands-on IT experience from service desk support, Active Directory administration, and regulated compliance in a pharmaceutical environment. He is also building web development foundations while studying web & mobile development fundamentals at Holberton School.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

French

Advanced

Work Experience

Production Technology Operator at Thales AVS France SAS

January 1, 2019 - January 1, 2025

Worked in an operational/regulated manufacturing environment. Responsibilities included classified environment procedures and strict data security/confidentiality and HSE compliance. Supported access rights using Active Directory (N1/N2 support), managed ticket and incident backlog in a regulated pharmaceutical context, and contributed to production/assembly activities under LEAN quality control.

Structural Mechanic — Aeronautics at OGMA — Indústria Aeronáutica de Portugal

January 1, 2017 - January 1, 2018

Provided aeronautics-level technical work including preparation of electronic tube sub-assemblies (TIG/CAW welding, drilling, and metrology), cabling, installation, inspection, and testing. Followed strict security procedures in classified environments and ensured quality under LEAN standards.

Service Desk Agent / User Management at Fujitsu Technology Solutions

January 1, 2014 - January 1, 2016

Managed service desk activities and supported user/account management. Provided N1/N2 support, handled tickets and incident backlog, and operated in compliance-focused environments.

Front Desk Agent at Fujitsu Technology Solutions (Assumption from resume continuity)

January 1, 2013 - January 1, 2014

Front desk user/customer support activities, including regulated/compliance-adjacent processes and basic administrative support.

Audio Visual Assembly Technician (Freelance)

January 1, 2009 - January 1, 2018

Freelance audiovisual assembly technician for live events. Tasks included cabling/installation and setup/verification of audiovisual equipment used during world/carnaxide events, including on-site testing and validation.