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I'm Hassan Ali Khan, an esports operations and facilities management professional based in Karachi, Pakistan, with a remote-first mindset and openness to international travel. I bring eight-plus years of experience across call center customer service, office administration, remote project management, and grassroots esports coordination. I thrive in fast-paced environments, keep teams organized, and ensure operations run smoothly so players can focus on their game. Gaming has been a core part of my life since I was six years old. I understand what players need to perform at their best and how behind-the-scenes logistics shape the in-game experience. I’m collaborative, adaptable, and genuinely invested in the success of the team, with a demonstrated ability to bridge clients, developers, and operators across time zones.…I'm Hassan Ali Khan, an esports operations and facilities management professional based in Karachi, Pakistan, with a remote-first mindset and openness to international travel. I bring eight-plus years of experience across call center customer service, office administration, remote project management, and grassroots esports coordination. I thrive in fast-paced environments, keep teams organized, and ensure operations run smoothly so players can focus on their game. Gaming has been a core part of my life since I was six years old. I understand what players need to perform at their best and how behind-the-scenes logistics shape the in-game experience. I’m collaborative, adaptable, and genuinely invested in the success of the team, with a demonstrated ability to bridge clients, developers, and operators across time zones.

Hassan Ali Khan

Project Manager, Front-End Developer, Web Designer, +4

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I'm Hassan Ali Khan, an esports operations and facilities management professional based in Karachi, Pakistan, with a remote-first mindset and openness to international travel. I bring eight-plus years of experience across call center customer service, office administration, remote project management, and grassroots esports coordination. I thrive in fast-paced environments, keep teams organized, and ensure operations run smoothly so players can focus on their game. Gaming has been a core part of my life since I was six years old. I understand what players need to perform at their best and how behind-the-scenes logistics shape the in-game experience. I’m collaborative, adaptable, and genuinely invested in the success of the team, with a demonstrated ability to bridge clients, developers, and operators across time zones.…I'm Hassan Ali Khan, an esports operations and facilities management professional based in Karachi, Pakistan, with a remote-first mindset and openness to international travel. I bring eight-plus years of experience across call center customer service, office administration, remote project management, and grassroots esports coordination. I thrive in fast-paced environments, keep teams organized, and ensure operations run smoothly so players can focus on their game. Gaming has been a core part of my life since I was six years old. I understand what players need to perform at their best and how behind-the-scenes logistics shape the in-game experience. I’m collaborative, adaptable, and genuinely invested in the success of the team, with a demonstrated ability to bridge clients, developers, and operators across time zones.

Available to hire

I’m Hassan Ali Khan, an esports operations and facilities management professional based in Karachi, Pakistan, with a remote-first mindset and openness to international travel. I bring eight-plus years of experience across call center customer service, office administration, remote project management, and grassroots esports coordination. I thrive in fast-paced environments, keep teams organized, and ensure operations run smoothly so players can focus on their game.

Gaming has been a core part of my life since I was six years old. I understand what players need to perform at their best and how behind-the-scenes logistics shape the in-game experience. I’m collaborative, adaptable, and genuinely invested in the success of the team, with a demonstrated ability to bridge clients, developers, and operators across time zones.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Project Manager & Frontend Developer at Digital Twenty 47

January 1, 2024 - Present

Managed end-to-end delivery for a California-based digital agency, coordinating timelines, client communication, and developer workloads across multiple active projects. Acted as the primary liaison between clients and the development team, translating business requirements into clear briefs and managing feedback loops to ensure on-time, on-scope delivery. Built and maintained websites on Shopify, WordPress, and WooCommerce; developed a strong working knowledge of Shopify's ecosystem from both a technical and operational standpoint. Used Jira, Airtable, Trello, and Slack to manage sprint cycles, task assignments, and stakeholder updates in a fully remote, async environment. Demonstrated consistent self-management and clear communication across U.S. and Pakistan time zones without compromising quality or deadlines.

Telephone Operator at Remote Contract Role (USA)

January 1, 2024 - Present

Office Administrator at Logicose (I.T. Firm)

January 1, 2020 - January 1, 2024

Central point of contact for day-to-day office operations, managing vendor relationships, maintenance schedules, and facility upkeep to keep a 30+ person team running without friction. Handled procurement and inventory management for office equipment and technology assets — coordinating with suppliers and tracking costs against budget. Managed onboarding logistics for new hires, workspace setup, access provisioning, and facility orientation. Maintained internal documentation and operational procedures using ERP SAP Business One, streamlined workflows, and coordinated executive schedules, travel, and visitor management. Leveraged Google Workspace, Zoho, Slack, and Trello for project visibility and cross-team communication.

Call Center Agent at Call Center (Karachi, Pakistan)

January 1, 2015 - January 1, 2019

Handled high volumes of inbound and outbound calls in a fast-paced customer service environment, consistently meeting daily call targets while maintaining quality and professionalism. Managed customer inquiries, complaints, and requests over the phone, applying active listening and communication skills to resolve issues efficiently. Used CAD software and CRM to log call details and document resolutions in real time across multiple interactions.

Project Manager & Frontend Developer (Remote) at Digital Twenty 47

January 1, 2024 - Present

Managed end-to-end delivery for a California-based digital agency, coordinating timelines, client communication, and developer workloads across multiple active projects. Acted as the primary liaison between clients and the development team, translating business requirements into briefs and managing feedback loops to ensure on-time, on-scope delivery. Built and maintained websites on Shopify, WordPress, and WooCommerce—developing a strong working knowledge of Shopify's ecosystem from both a technical and operational standpoint. Used Jira, Airtable, Trello, and Slack to manage sprint cycles, task assignments, and stakeholder updates in a fully remote, async work environment. Demonstrated consistent self-management and clear communication working across U.S. and Pakistan time zones without compromising quality or deadlines.

Telephone Operator at Remote Contract Role

January 1, 2024 - Present

Operated telephone switchboards and multi-line systems to initiate, route, and complete local, long-distance, mobile, and emergency calls with accuracy and professionalism. Handled high volumes of inbound customer requests, referencing directories to deliver accurate information in real time. Verified alternate spellings, locations, and listing formats for customers with incomplete information, maintaining a patient and professional manner. Updated and maintained directory records for accuracy and accessibility. Processed and documented incoming information from multiple sources using computer-aided dispatch software, ensuring data integrity throughout. Supported daily operational tasks using Microsoft Outlook, Excel, PowerPoint, and Windows-based systems. Balanced multiple active calls and tasks simultaneously while maintaining high accuracy.

Call Center Agent at Call Center

January 1, 2015 - January 1, 2019

Handled high volumes of inbound and outbound calls in a fast-paced customer service environment, consistently meeting daily targets while maintaining quality. Resolved inquiries and complaints with strong listening and communication skills, routing calls effectively and logging resolutions in CRM/CAD systems. Maintained accurate, accessible records and delivered professional customer service in peak hours. Balanced accuracy and speed across multiple tasks, developing robust multitasking skills.