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I’m Hassan Ali Khan, an operations professional with over eight years of experience spanning call center customer service, office administration, remote project management, and grassroots esports coordination. I’ve spent most of my adult life in the gaming world—not just as a player, but as the person making sure everything runs smoothly behind the scenes. From handling high-volume calls to keeping an IT firm’s daily operations on track, and organizing weekly CS:GO and League of Legends tournaments at a local gaming cafe, I understand what it takes to keep a team supported and everything running without a hitch. I bring that same energy to every role—organized, adaptable, and genuinely invested in the success of the team.…I’m Hassan Ali Khan, an operations professional with over eight years of experience spanning call center customer service, office administration, remote project management, and grassroots esports coordination. I’ve spent most of my adult life in the gaming world—not just as a player, but as the person making sure everything runs smoothly behind the scenes. From handling high-volume calls to keeping an IT firm’s daily operations on track, and organizing weekly CS:GO and League of Legends tournaments at a local gaming cafe, I understand what it takes to keep a team supported and everything running without a hitch. I bring that same energy to every role—organized, adaptable, and genuinely invested in the success of the team.

Hassan Ali Khan

Project Manager, Front-End Developer, Web Designer, +2

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I’m Hassan Ali Khan, an operations professional with over eight years of experience spanning call center customer service, office administration, remote project management, and grassroots esports coordination. I’ve spent most of my adult life in the gaming world—not just as a player, but as the person making sure everything runs smoothly behind the scenes. From handling high-volume calls to keeping an IT firm’s daily operations on track, and organizing weekly CS:GO and League of Legends tournaments at a local gaming cafe, I understand what it takes to keep a team supported and everything running without a hitch. I bring that same energy to every role—organized, adaptable, and genuinely invested in the success of the team.…I’m Hassan Ali Khan, an operations professional with over eight years of experience spanning call center customer service, office administration, remote project management, and grassroots esports coordination. I’ve spent most of my adult life in the gaming world—not just as a player, but as the person making sure everything runs smoothly behind the scenes. From handling high-volume calls to keeping an IT firm’s daily operations on track, and organizing weekly CS:GO and League of Legends tournaments at a local gaming cafe, I understand what it takes to keep a team supported and everything running without a hitch. I bring that same energy to every role—organized, adaptable, and genuinely invested in the success of the team.

Available to hire

I’m Hassan Ali Khan, an operations professional with over eight years of experience spanning call center customer service, office administration, remote project management, and grassroots esports coordination. I’ve spent most of my adult life in the gaming world—not just as a player, but as the person making sure everything runs smoothly behind the scenes.

From handling high-volume calls to keeping an IT firm’s daily operations on track, and organizing weekly CS:GO and League of Legends tournaments at a local gaming cafe, I understand what it takes to keep a team supported and everything running without a hitch. I bring that same energy to every role—organized, adaptable, and genuinely invested in the success of the team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Project Manager & Frontend Developer at Digital Twenty 47

January 1, 2024 - Present

Managed end-to-end delivery for a California-based digital agency, coordinating timelines, client communication, and developer workloads across multiple active projects. Acted as the primary liaison between clients and the development team, translating business requirements into clear briefs and managing feedback loops to ensure on-time, on-scope delivery. Built and maintained websites on Shopify, WordPress, and WooCommerce; developed a strong working knowledge of Shopify's ecosystem from both a technical and operational standpoint. Used Jira, Airtable, Trello, and Slack to manage sprint cycles, task assignments, and stakeholder updates in a fully remote, async environment. Demonstrated consistent self-management and clear communication across U.S. and Pakistan time zones without compromising quality or deadlines.

Telephone Operator at Remote Contract Role (USA)

January 1, 2024 - Present

Operated telephone switchboards and multi-line systems to initiate, route, and complete local, long-distance, mobile, and emergency calls with accuracy and professionalism. Handled high volumes of inbound customer requests, referencing directories to deliver accurate telephone information in real time. Updated directory records and supported data integrity using CAD software; maintained patient, professional communications with high-volume calls. Utilized Microsoft Outlook, Excel, PowerPoint, and Windows-based systems to support daily operational tasks and record management.

Office Administrator at Logicose (I.T. Firm)

January 1, 2020 - January 1, 2024

Central point of contact for day-to-day office operations, managing vendor relationships, maintenance schedules, and facility upkeep to keep a 30+ person team running without friction. Handled procurement and inventory management for office equipment and technology assets — coordinating with suppliers and tracking costs against budget. Managed onboarding logistics for new hires, workspace setup, access provisioning, and facility orientation. Maintained internal documentation and operational procedures using ERP SAP Business One, streamlined workflows, and coordinated executive schedules, travel, and visitor management. Leveraged Google Workspace, Zoho, Slack, and Trello for project visibility and cross-team communication.

Call Center Agent at Call Center (Karachi, Pakistan)

January 1, 2015 - January 1, 2019

Handled high volumes of inbound and outbound calls in a fast-paced customer service environment, consistently meeting daily call targets while maintaining quality and professionalism. Managed customer inquiries, complaints, and requests over the phone, applying active listening and communication skills to resolve issues efficiently. Used CAD software and CRM to log call details and document resolutions in real time across multiple interactions.