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Experienced digital content, e-commerce, customer support specialist with a strong background in content strategy, brand and marketing management, and online platform operations. Skilled in managing website content, coordinating editorial and visual production, maintaining content quality, handling customer inquiries, and lead projects from concept to successful execution.…

Devesh Suryavanshi

Content Strategist, Digital Marketer, Marketing Strategist, +6

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Experienced digital content, e-commerce, customer support specialist with a strong background in content strategy, brand and marketing management, and online platform operations. Skilled in managing website content, coordinating editorial and visual production, maintaining content quality, handling customer inquiries, and lead projects from concept to successful execution.…

Available to hire

Experienced digital content, e-commerce, customer support specialist with a strong background in content strategy, brand and marketing management, and online platform operations. Skilled in managing website content, coordinating editorial and visual production, maintaining content quality, handling customer inquiries, and lead projects from concept to successful execution.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

Hindi

Fluent

English

Fluent

French

Intermediate

Work Experience

Customer Support Representative (Part-time) at LIVEOPS

March 1, 2025 - January 1, 2026

Handled simulated customer queries via live chat and email, managing multiple chats and inquiries; assisted customers with account issues, complaints, delays, and refund inquiries; provided accurate information on company policies, products, services.

International Marketing & Business Development Assistant at TASFAIM PARIS

May 1, 2024 - September 1, 2024

Managed content updates, product pages, and promotional campaigns; CRM workflow; conducted monthly performance analysis monitoring traffic, conversion metrics and campaign KPIs; coordinated with cross-functional teams, UX/UI improvements, localized content adaptation.

E-Commerce Content Coordinator at BIG BAZAR, FUTURE GROUP

August 1, 2020 - March 1, 2023

Managed large volume of data and content updates, ensuring compliance and quality; supported inventory coordination; coordinated editorial content, conversion rate, A/B testing, brand performance analysis and reporting; contributed to content planning and editorial briefs, proofreading, validating publication materials with creative content team.

Strategic Consultant (Business Case) – Ralph Lauren FR at Ralph Lauren FR

January 1, 2023 - January 1, 2024

Created strategy report for Retail Director on brand expansion in the French market by analyzing store attributes such as flow of traffic, neighborhood analysis, footfall, etc.

Strategy & Business Development Consultant - (Project) at POMA Group

January 1, 2024 - January 1, 2025

Conducted market analysis and research to generate actionable insights, presented a strategic business expansion blueprint, and developed comprehensive marketing and communication plans to drive strategic growth and brand positioning.

Business Development / E-commerce Activation Campaign – Maison Galway (Project) at Maison Galway

January 1, 2024 - January 1, 2025

E-commerce activation campaign focusing on content editorial. Managed a Shopify lifestyle brand, creating product listings, category builds, descriptions, and product mock-ups. Organized catalog setup, ensuring flawless product presentation and content accuracy.