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Hi there, I’m Dhiraj Nepali, a results-driven sales and customer service professional with nearly 9 years of experience spanning retail, hospitality, UAE operations, digital marketing, and content creation. I excel at building strong customer relationships, leading teams, and driving revenue while keeping service quality at the forefront. I’ve produced 300+ videos for social media and enjoy crafting engaging stories—through screenplay writing, directing, and video editing—and I’m dedicated to delivering outstanding service and measurable results.…Hi there, I’m Dhiraj Nepali, a results-driven sales and customer service professional with nearly 9 years of experience spanning retail, hospitality, UAE operations, digital marketing, and content creation. I excel at building strong customer relationships, leading teams, and driving revenue while keeping service quality at the forefront. I’ve produced 300+ videos for social media and enjoy crafting engaging stories—through screenplay writing, directing, and video editing—and I’m dedicated to delivering outstanding service and measurable results.

Dhiraj Nepali

Content Creator, Video Editor, Screenplay Writer, +2

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Hi there, I’m Dhiraj Nepali, a results-driven sales and customer service professional with nearly 9 years of experience spanning retail, hospitality, UAE operations, digital marketing, and content creation. I excel at building strong customer relationships, leading teams, and driving revenue while keeping service quality at the forefront. I’ve produced 300+ videos for social media and enjoy crafting engaging stories—through screenplay writing, directing, and video editing—and I’m dedicated to delivering outstanding service and measurable results.…Hi there, I’m Dhiraj Nepali, a results-driven sales and customer service professional with nearly 9 years of experience spanning retail, hospitality, UAE operations, digital marketing, and content creation. I excel at building strong customer relationships, leading teams, and driving revenue while keeping service quality at the forefront. I’ve produced 300+ videos for social media and enjoy crafting engaging stories—through screenplay writing, directing, and video editing—and I’m dedicated to delivering outstanding service and measurable results.

Available to hire

Hi there, I’m Dhiraj Nepali, a results-driven sales and customer service professional with nearly 9 years of experience spanning retail, hospitality, UAE operations, digital marketing, and content creation. I excel at building strong customer relationships, leading teams, and driving revenue while keeping service quality at the forefront.

I’ve produced 300+ videos for social media and enjoy crafting engaging stories—through screenplay writing, directing, and video editing—and I’m dedicated to delivering outstanding service and measurable results.

Skills

Leadership

Microsoft Office

Experience Level

Leadership

Expert

Microsoft Office

Expert

Language

English

Advanced

Work Experience

Digital Marketing Executive at Food Yatri

January 1, 2025 - Present

Managed digital marketing campaigns, social media strategy, and content creation to increase online presence and customer engagement. Coordinated with cross-functional teams to optimize campaigns and track performance.

Sales Manager at Hommies Restaurant & Snooker House

January 1, 2024 - January 1, 2026

Led sales and customer service operations, developed and implemented strategies to drive revenue, managed a team, and streamlined service standards to enhance guest experience. Built key customer relationships and oversaw promotional campaigns to boost footfall and sales.

Content Creator (Video Editor, Screenplay Writer & Director) at Self-employed

January 1, 2023 - Present

Content creator specializing in video production for social media; responsible for concept development, scripting, directing, shooting, video editing, and post-production. Created 300+ videos since 2023.

Sales Incharge at FTECH

January 1, 2023 - January 1, 2024

Oversaw sales operations, developed pipelines, trained staff, and implemented processes to improve conversion rates and customer satisfaction. Collaborated with product and support teams to align sales goals with business objectives.

Assistant Sales Incharge at ADNOC, UAE

January 1, 2021 - January 1, 2023

Supported sales leadership in daily operations, client management, and performance monitoring. Played a key role in achieving targets and maintaining high service standards in a fast-paced environment.

Sales Associate at KTM Mall

January 1, 2020 - January 1, 2021

Provided frontline sales support, assisted customers, and contributed to store targets through excellent service and product knowledge.

Customer Service Representative at KTM Ultimate Decor

January 1, 2017 - January 1, 2019

Delivered high-quality customer support, resolved inquiries, and supported sales processes through effective communication and problem-solving.