With nearly a decade of experience across QA leadership, I bring a unique blend of strategic thinking, hands-on technical expertise, and people-first leadership. I specialize in building scalable QA processes, leveraging data to drive product quality, and leading high-performing teams through continuous improvement. My track record includes establishing entire support and QA functions from the ground up, mentoring engineers and interns into full-time roles, and ensuring zero major production defects under my leadership. I thrive at the intersection of quality, data, and cross-functional collaboration, consistently turning insights into impactful results.

Căruțașu Diana-Elena

With nearly a decade of experience across QA leadership, I bring a unique blend of strategic thinking, hands-on technical expertise, and people-first leadership. I specialize in building scalable QA processes, leveraging data to drive product quality, and leading high-performing teams through continuous improvement. My track record includes establishing entire support and QA functions from the ground up, mentoring engineers and interns into full-time roles, and ensuring zero major production defects under my leadership. I thrive at the intersection of quality, data, and cross-functional collaboration, consistently turning insights into impactful results.

Available to hire

With nearly a decade of experience across QA leadership, I bring a unique blend of strategic thinking, hands-on technical expertise, and people-first leadership. I specialize in building scalable QA processes, leveraging data to drive product quality, and leading high-performing teams through continuous improvement.

My track record includes establishing entire support and QA functions from the ground up, mentoring engineers and interns into full-time roles, and ensuring zero major production defects under my leadership. I thrive at the intersection of quality, data, and cross-functional collaboration, consistently turning insights into impactful results.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Advanced
Spanish; Castilian
Intermediate

Work Experience

QA & Support Lead at Druid SA
May 1, 2021 - Present
Led QA strategy and data-driven testing for product development, built test data pipelines, defined KPIs, and maintained data integrity across testing environments. Established and grew the Level 2 support and QA functions from the ground up, mentored engineers and interns into full-time roles, and ensured zero major production defects under my leadership. Drove cross-functional collaboration to continuously improve product quality and support operations.
Software Test Analyst at World Pay by FIS Global
April 1, 2020 - May 1, 2021
Performed in-depth data analysis on Oracle test datasets, validated and transformed data before ETL execution, and produced detailed reports highlighting test and ETL performance. Implemented data-driven automation strategies, reduced manual effort, and created KPIs and dashboards to track product stability and defect trends. Collaborated with development, testing, and operations teams to resolve issues and support releases.
L2 Application Management Engineer at World Pay by FIS Global
August 1, 2017 - June 1, 2020
Monitored production performance using real-time data, SQL, and system logs to identify anomalies and optimize operational efficiency. Created incident reports and data-driven insights, supported security and compliance requirements, and collaborated with cross-functional teams to drive issue resolution and process improvements.
L1 Technical Support Engineer at Easy Host
June 1, 2016 - May 1, 2017
Ensured system stability by monitoring Linux and Windows servers, analyzing performance metrics, and triaging incidents. Handled end-to-end incident management, improved reliability and security, and supported critical environments with a 24/7 on-call rotation.
Sales Operations Specialist at Spam Experts
September 1, 2014 - June 1, 2016
Managed CRM, trials, and monthly reports for Sales & Marketing; built lead pipelines and event preparation; reorganized processes and improved data accuracy for better decision making and faster issue resolution.

Education

Bachelor's Degree in Computer Science at University of Bucharest
January 1, 2010 - January 1, 2013
Master's Degree in Mathematics and Computer Science at University of Bucharest
January 1, 2013 - January 1, 2014

Qualifications

ITIL Certification
December 1, 2018 - December 10, 2025

Industry Experience

Software & Internet, Professional Services