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I’m Diana Castillo, a content creator and social media specialist based in Mallorca, where I combine video creation with real customer engagement. I’m known for being the on-camera face of the brand, crafting engaging short-form content in both Spanish and English, and turning interactions into meaningful results. I also manage Airbnb operations and guest experience end-to-end, handling messages, bookings, coordination, and issue resolution while keeping satisfaction high. Whether I’m planning trend-based TikToks/Instagram Reels, adapting brand voice, or helping customers find the right tourism activities, I bring a creative, proactive approach and strong communication skills to everything I do.…I’m Diana Castillo, a content creator and social media specialist based in Mallorca, where I combine video creation with real customer engagement. I’m known for being the on-camera face of the brand, crafting engaging short-form content in both Spanish and English, and turning interactions into meaningful results. I also manage Airbnb operations and guest experience end-to-end, handling messages, bookings, coordination, and issue resolution while keeping satisfaction high. Whether I’m planning trend-based TikToks/Instagram Reels, adapting brand voice, or helping customers find the right tourism activities, I bring a creative, proactive approach and strong communication skills to everything I do.

Diana Diei

Video Editor, Content Creator, Social Media Manager, +2

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I’m Diana Castillo, a content creator and social media specialist based in Mallorca, where I combine video creation with real customer engagement. I’m known for being the on-camera face of the brand, crafting engaging short-form content in both Spanish and English, and turning interactions into meaningful results. I also manage Airbnb operations and guest experience end-to-end, handling messages, bookings, coordination, and issue resolution while keeping satisfaction high. Whether I’m planning trend-based TikToks/Instagram Reels, adapting brand voice, or helping customers find the right tourism activities, I bring a creative, proactive approach and strong communication skills to everything I do.…I’m Diana Castillo, a content creator and social media specialist based in Mallorca, where I combine video creation with real customer engagement. I’m known for being the on-camera face of the brand, crafting engaging short-form content in both Spanish and English, and turning interactions into meaningful results. I also manage Airbnb operations and guest experience end-to-end, handling messages, bookings, coordination, and issue resolution while keeping satisfaction high. Whether I’m planning trend-based TikToks/Instagram Reels, adapting brand voice, or helping customers find the right tourism activities, I bring a creative, proactive approach and strong communication skills to everything I do.

Available to hire

I’m Diana Castillo, a content creator and social media specialist based in Mallorca, where I combine video creation with real customer engagement. I’m known for being the on-camera face of the brand, crafting engaging short-form content in both Spanish and English, and turning interactions into meaningful results.

I also manage Airbnb operations and guest experience end-to-end, handling messages, bookings, coordination, and issue resolution while keeping satisfaction high. Whether I’m planning trend-based TikToks/Instagram Reels, adapting brand voice, or helping customers find the right tourism activities, I bring a creative, proactive approach and strong communication skills to everything I do.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Social Media Content Creator & Client Engagement Specialist at PowerVibe Mallorca / Manager

January 1, 2025 - December 31, 2026

Created, filmed, and edited short-form content for TikTok and Instagram in Spanish and English. Developed content ideas, scripts, and trend-based videos, scheduling posts at strategic times to maximize engagement. Acted as the face of the brand with authentic on-camera delivery, managed customer interactions (messages, comments, and inquiries), and converted conversations into bookings and sales via TikTok, Instagram, and WhatsApp. Worked across content creation, community management, brand voice adaptation, and customer problem-solving with strong time management and organization.

Airbnb Management & Customer Experience at Airbnb

January 1, 2023 - Present

Managed end-to-end Airbnb operations including bookings, guest communication, and coordination before, during, and after stays. Provided personalized customer service, resolved issues efficiently, and supported high guest satisfaction and retention by improving the overall guest experience. Used bilingual communication to handle inquiries and maintain smooth guest journeys.