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I have experience in communication, customer support, and content creation, with a focus on clear, engaging, and human interaction. I understand how people engage online both in customer-facing roles and across digital platforms. I'm adaptable, detail-oriented, and comfortable working with social media, writing, and communication. Open to remote opportunities in content, social media, customer support, or communication.…I have experience in communication, customer support, and content creation, with a focus on clear, engaging, and human interaction. I understand how people engage online both in customer-facing roles and across digital platforms. I'm adaptable, detail-oriented, and comfortable working with social media, writing, and communication. Open to remote opportunities in content, social media, customer support, or communication.

Diana Ali

Content Creator, Co-Writer, Copywriter, +7

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I have experience in communication, customer support, and content creation, with a focus on clear, engaging, and human interaction. I understand how people engage online both in customer-facing roles and across digital platforms. I'm adaptable, detail-oriented, and comfortable working with social media, writing, and communication. Open to remote opportunities in content, social media, customer support, or communication.…I have experience in communication, customer support, and content creation, with a focus on clear, engaging, and human interaction. I understand how people engage online both in customer-facing roles and across digital platforms. I'm adaptable, detail-oriented, and comfortable working with social media, writing, and communication. Open to remote opportunities in content, social media, customer support, or communication.

Available to hire

I have experience in communication, customer support, and content creation, with a focus on clear, engaging, and human interaction. I understand how people engage online both in customer-facing roles and across digital platforms.

I’m adaptable, detail-oriented, and comfortable working with social media, writing, and communication. Open to remote opportunities in content, social media, customer support, or communication.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Swedish

Fluent

English

Advanced

Persian

Fluent

Work Experience

Customer Support Agent at Bolt

January 1, 2025 - Present

Handled customer inquiries via chat and email, resolved issues quickly and efficiently, maintained clear and friendly communication.

Home Care Assistant

January 1, 2021 - December 31, 2023

Maintained empathetic communication and managed responsibilities independently; built trust through consistency; worked in structured, fast-paced environments; collaborated with parents and teams to support care routines.

Elderly Care Assistant at Sweden

January 1, 2021 - January 1, 2023

Managed communication calmly with parents and worked to create safe and structured environments.

Preschool Educator at Sweden

January 1, 2021 - January 1, 2023

Provided support to clients and families with patience and professionalism. Documented activities and worked independently and in teams.

Elderly Care Assistant

January 1, 2017 - December 31, 2019

Built strong communication with parents and teams; worked in structured and fast-paced environments; supported elderly care needs.

Home Care Assistant at Sweden

January 1, 2017 - January 1, 2019

Supported clients in daily routines, building trust and working independently.