I have a strong background in client care and sales within the telecommunications industry across Canada, specializing in Telus mobility and home services as well as UPS billing operations. With a solid educational foundation in elementary education and extensive experience as a freelance translator and volunteer in international congress logistics, I excel in communication and customer service roles. I am fluent in Spanish and advanced in English, and I leverage various software tools such as Microsoft Office, Canva, and AI platforms like ChatGPT in my work. My career includes extensive client service roles requiring high English proficiency, and my volunteering in medical mission translations has enhanced my cultural and interpersonal skills. I am committed to delivering excellent customer experiences and bringing my multilingual and technological skills to professional settings.

Diego Martínez

I have a strong background in client care and sales within the telecommunications industry across Canada, specializing in Telus mobility and home services as well as UPS billing operations. With a solid educational foundation in elementary education and extensive experience as a freelance translator and volunteer in international congress logistics, I excel in communication and customer service roles. I am fluent in Spanish and advanced in English, and I leverage various software tools such as Microsoft Office, Canva, and AI platforms like ChatGPT in my work. My career includes extensive client service roles requiring high English proficiency, and my volunteering in medical mission translations has enhanced my cultural and interpersonal skills. I am committed to delivering excellent customer experiences and bringing my multilingual and technological skills to professional settings.

Available to hire

I have a strong background in client care and sales within the telecommunications industry across Canada, specializing in Telus mobility and home services as well as UPS billing operations. With a solid educational foundation in elementary education and extensive experience as a freelance translator and volunteer in international congress logistics, I excel in communication and customer service roles. I am fluent in Spanish and advanced in English, and I leverage various software tools such as Microsoft Office, Canva, and AI platforms like ChatGPT in my work.

My career includes extensive client service roles requiring high English proficiency, and my volunteering in medical mission translations has enhanced my cultural and interpersonal skills. I am committed to delivering excellent customer experiences and bringing my multilingual and technological skills to professional settings.

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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Mobile and Home Care Representative at Telus
January 1, 2022 - Present
Specialized in client care and sales for Telus Copper and Fiber Optics Home Services across Canada. Also worked as a specialist in client care and sales for Telus Mobility Services nationwide, maintaining high standards in client satisfaction and service quality.
Billing Specialist at UPS
December 31, 2022 - September 1, 2025
Customer service representative in the UPS billing department, requiring 90% English proficiency. Responsible for managing billing inquiries and maintaining client communications.
Home Care Representative at Telus
December 31, 2018 - September 1, 2025
Specialist in client care and sales for Telus Copper Home Services Canada-wide, requiring 95% English proficiency. Delivered high-quality support to customers and assisted with service needs.
Member and Representative, Latin American Student Council at Operation Smile Guatemala
December 31, 2019 - September 1, 2025
Member and representative for Guatemalan high school and college students, managing international congress logistics for volunteers across Mexico, Peru, and Paraguay. Assisted in translating for attendees for Operation Smile Medical Missions over six years.
Mobile and Home Care Representative at Telus
January 1, 2022 - Present
Specialist in client care and sales for Telus Copper and Fiber Optic Home Services Canada-wide, with a requirement of 95% English proficiency. Also specialized in client care and sales for Telus Mobility Services Canada-wide.
Billing Specialist at UPS
December 31, 2022 - September 1, 2025
Customer service representative in the UPS billing department, requiring 90% English proficiency.
Home Care Representative at Telus
December 31, 2018 - September 1, 2025
Specialist in client care and sales for Telus Copper Home Services Canada-wide, requiring 95% English proficiency.
Volunteer / Member of Latin American Student Council at Operation Smile Guatemala / LEA (Latinoamerica en Acción)
December 31, 2019 - September 1, 2025
Member of the Latin American Student Council and representative of Guatemalan high school students for 2 years (2015-2017) and college students for 1 year (2018-2019). Part of logistics team for international congress for volunteers LEA held in Mexico, Peru, and Paraguay. Assisted in translating attendees in Operation Smile’s Medical Missions for 6 years.

Education

Elementary Education at Dowal School of Honduras
January 1, 2002 - January 1, 2007
High School Diploma in Arts and Sciences at Colegio Internacional Montessori
January 1, 2007 - January 1, 2015
Physician and Surgeon Career (fourth year completed) at Universidad de San Carlos de Guatemala
January 1, 2016 - January 1, 2021
Elementary Education at Dowal School of Honduras
January 1, 2002 - January 1, 2007
High School Diploma in Arts and Sciences at Colegio Internacional Montessori
January 1, 2007 - January 1, 2015
College - Physician and Surgeon Career (4th Year Completed) at Universidad de San Carlos de Guatemala
January 1, 2016 - January 1, 2021

Qualifications

ELASH I I - College Board LATAM
January 11, 2030 - September 1, 2025
CALUSAC C-level Test
January 11, 2030 - September 1, 2025
ELASH II - College Board LATAM
January 11, 2030 - September 1, 2025
CALUSA C-level Test
January 11, 2030 - September 1, 2025

Industry Experience

Education, Healthcare, Telecommunications, Non-Profit Organization, Professional Services