Dimitris Sideridis

Responsible for quality strategy, testing standards, and team enablement within the ESM tribe. Leads a BMC Remedy → BMC Helix (AWS) migration from a QA perspective, facilitates the ESM Test Enabling Community, prepares quality stories for SAFe PI cycles, coaches engineers on testing best practices and tooling, maintains performance dashboards and executive reporting for the ITSM migration steering board, and designs the SmartONeITSM Knowledge Ecosystem integrating Confluence, Degreed, and an AI-assisted chatbot for ITSM user enablement.

Led test automation for the ONeITSM platform (BMC Remedy/Helix) covering GUI, functional, and performance testing in a DevOps/CI/CD environment. Built and maintained Ranorex (C#) GUI automation across multiple environments, executed functional and performance testing of SOAP/REST APIs with ReadyAPI, created mock services with Groovy scripting, integrated automated tests into Jenkins CI/CD and migrated pipelines to GitLab CI/CD (ongoing), managed multi-environment test infrastructure on Windows VMs using PowerShell and MSBuild, tracked testing activities in Jira/Confluence, and reported progress through Teams and Power BI.

Short-term engagement working on web service test automation for a Taxation and Customs Union project for the European Commission, focusing on automated testing of web services in an enterprise environment.