Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hello, I’m a transitioning IT professional with a Bachelor of Science in Information Technology and an Advanced Software Developer Certificate. I am poised to progress a career in Information Technology, drawing on four years of active-duty Air Force service and 17 years in the Air Force Reserve in logistics management, where I supported multiple IT roles. I am eager to apply leadership, analysis, and technical skills to challenging IT projects while continuing to grow my expertise in cloud, networking, and systems administration. My experience spans business analysis, data center operations, and field/remote IT support. I earned the Microsoft Azure Administrator Associate certificate through LAVETTA in 2022 and have experience deploying Azure infrastructure, provisioning hardware, and leading server migrations. I’m always seeking opportunities to combine technical proficiency with practical problem solving to drive reliable technology solutions.…Hello, I’m a transitioning IT professional with a Bachelor of Science in Information Technology and an Advanced Software Developer Certificate. I am poised to progress a career in Information Technology, drawing on four years of active-duty Air Force service and 17 years in the Air Force Reserve in logistics management, where I supported multiple IT roles. I am eager to apply leadership, analysis, and technical skills to challenging IT projects while continuing to grow my expertise in cloud, networking, and systems administration. My experience spans business analysis, data center operations, and field/remote IT support. I earned the Microsoft Azure Administrator Associate certificate through LAVETTA in 2022 and have experience deploying Azure infrastructure, provisioning hardware, and leading server migrations. I’m always seeking opportunities to combine technical proficiency with practical problem solving to drive reliable technology solutions.

Dionisio Baptiste





Hello, I’m a transitioning IT professional with a Bachelor of Science in Information Technology and an Advanced Software Developer Certificate. I am poised to progress a career in Information Technology, drawing on four years of active-duty Air Force service and 17 years in the Air Force Reserve in logistics management, where I supported multiple IT roles. I am eager to apply leadership, analysis, and technical skills to challenging IT projects while continuing to grow my expertise in cloud, networking, and systems administration. My experience spans business analysis, data center operations, and field/remote IT support. I earned the Microsoft Azure Administrator Associate certificate through LAVETTA in 2022 and have experience deploying Azure infrastructure, provisioning hardware, and leading server migrations. I’m always seeking opportunities to combine technical proficiency with practical problem solving to drive reliable technology solutions.…Hello, I’m a transitioning IT professional with a Bachelor of Science in Information Technology and an Advanced Software Developer Certificate. I am poised to progress a career in Information Technology, drawing on four years of active-duty Air Force service and 17 years in the Air Force Reserve in logistics management, where I supported multiple IT roles. I am eager to apply leadership, analysis, and technical skills to challenging IT projects while continuing to grow my expertise in cloud, networking, and systems administration. My experience spans business analysis, data center operations, and field/remote IT support. I earned the Microsoft Azure Administrator Associate certificate through LAVETTA in 2022 and have experience deploying Azure infrastructure, provisioning hardware, and leading server migrations. I’m always seeking opportunities to combine technical proficiency with practical problem solving to drive reliable technology solutions.

Available to hire

Hello, I’m a transitioning IT professional with a Bachelor of Science in Information Technology and an Advanced Software Developer Certificate. I am poised to progress a career in Information Technology, drawing on four years of active-duty Air Force service and 17 years in the Air Force Reserve in logistics management, where I supported multiple IT roles. I am eager to apply leadership, analysis, and technical skills to challenging IT projects while continuing to grow my expertise in cloud, networking, and systems administration.

My experience spans business analysis, data center operations, and field/remote IT support. I earned the Microsoft Azure Administrator Associate certificate through LAVETTA in 2022 and have experience deploying Azure infrastructure, provisioning hardware, and leading server migrations. I’m always seeking opportunities to combine technical proficiency with practical problem solving to drive reliable technology solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Retail Specialist at Apple the Grove

January 31, 2025 - January 31, 2025

Rotated through multiple technical specialties including iMacs/macOS, iPhone/iOS, iPad/iPadOS, AppleWatch/watchOS, AppleTV/tvOS, and VisionPro; supported Genius Bar operations, in-store configurations, and online purchases with in-store pickups; diagnosed and resolved customer issues with a whole-team, customer-focused approach.

Desktop Support Engineer at Unisys

June 30, 2024 - June 30, 2024

Managed provisioning of hardware for PC refreshes and day-to-day replacements under SLA commitments; tracked assets by machine name, serial number, and asset tags; coordinated asset inventory and documentation for new and used equipment, shipped hardware across the US, retrieved assets from terminations, recovered defective units, and provided escalation follow-up to ensure customer satisfaction.

Lead Technical Support Consultant at Barrister Global Services

December 31, 2020 - December 31, 2020

Led projects and technical support for LA County clients under SLA; repaired and configured printers, desktops, and laptops; guided server migrations for Microsoft server OS; installed point‑of‑sale card processing devices; supported election equipment such as BMD, routers, printers, ePollBook, iPad, and Mac devices; delivered remote and field support, including iPhone and iPad troubleshooting.

Network Consultant at Family Resource Center

December 31, 2018 - December 31, 2018

Coordinated transport and storage across 13 departments and locations to meet SLA; troubleshooted, configured, and repaired desktops and servers to minimize downtime; led server migrations and desktop configuration to improve uptime; oversaw electronic security best practices for the Family Support Library.