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I am a customer service professional with a strong foundation in managing high-volume client communications and technical support operations. I excel at resolving complex inquiries, de-escalating concerns, and upholding strict information security standards while delivering rapid first-call resolutions through effective Windows OS troubleshooting and skilled use of call-tracking systems. In addition to customer service, I manage editing and social media tasks, focusing on clear communication, brand engagement, and scalable digital strategies. I thrive in fast-paced environments, maintain stable remote connectivity, and contribute to business growth by balancing user experience with data privacy.…I am a customer service professional with a strong foundation in managing high-volume client communications and technical support operations. I excel at resolving complex inquiries, de-escalating concerns, and upholding strict information security standards while delivering rapid first-call resolutions through effective Windows OS troubleshooting and skilled use of call-tracking systems. In addition to customer service, I manage editing and social media tasks, focusing on clear communication, brand engagement, and scalable digital strategies. I thrive in fast-paced environments, maintain stable remote connectivity, and contribute to business growth by balancing user experience with data privacy.

Divine Chiemela

Social Media Manager, Presenter, Voiceover Artist, +5

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I am a customer service professional with a strong foundation in managing high-volume client communications and technical support operations. I excel at resolving complex inquiries, de-escalating concerns, and upholding strict information security standards while delivering rapid first-call resolutions through effective Windows OS troubleshooting and skilled use of call-tracking systems. In addition to customer service, I manage editing and social media tasks, focusing on clear communication, brand engagement, and scalable digital strategies. I thrive in fast-paced environments, maintain stable remote connectivity, and contribute to business growth by balancing user experience with data privacy.…I am a customer service professional with a strong foundation in managing high-volume client communications and technical support operations. I excel at resolving complex inquiries, de-escalating concerns, and upholding strict information security standards while delivering rapid first-call resolutions through effective Windows OS troubleshooting and skilled use of call-tracking systems. In addition to customer service, I manage editing and social media tasks, focusing on clear communication, brand engagement, and scalable digital strategies. I thrive in fast-paced environments, maintain stable remote connectivity, and contribute to business growth by balancing user experience with data privacy.

Available to hire

I am a customer service professional with a strong foundation in managing high-volume client communications and technical support operations. I excel at resolving complex inquiries, de-escalating concerns, and upholding strict information security standards while delivering rapid first-call resolutions through effective Windows OS troubleshooting and skilled use of call-tracking systems.

In addition to customer service, I manage editing and social media tasks, focusing on clear communication, brand engagement, and scalable digital strategies. I thrive in fast-paced environments, maintain stable remote connectivity, and contribute to business growth by balancing user experience with data privacy.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Editing & Social Media Manager at ALGE FUNDS

January 1, 2025 - May 1, 2025

Resolved customer inquiries via digital channels, achieving a 25% increase in satisfaction ratings; upsold services and brand value through targeted social engagement strategies, resulting in a 50% increase in audience reach and client conversion; tracked and managed scheduling through a centralized digital system, implementing de-escalation tactics for scheduling conflicts to reduce double bookings by 90%; enforced strict information security protocols for digital and physical filing systems, reducing document retrieval time by 30% while ensuring data privacy; maintained stable internet connectivity and high-speed remote operations to support 24/7 client relations and business growth objectives.