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I am a versatile luxury retail professional with over 13 years of experience in fine jewelry and watches, specializing in high-end brands and guest experiences. I have deep expertise in the American and Caribbean cruise markets and stay ahead of international industry trends. I have a proven track record of implementing strategic plans that boost brand visibility and revenue, including a five-year tenure as Kabana Inc.'s Brand Representative. I excel at developing training programs and CRM initiatives that heighten product knowledge and client engagement. With broad product knowledge and a natural ability to connect with clients, I support revenue and service objectives across luxury retail channels.…I am a versatile luxury retail professional with over 13 years of experience in fine jewelry and watches, specializing in high-end brands and guest experiences. I have deep expertise in the American and Caribbean cruise markets and stay ahead of international industry trends. I have a proven track record of implementing strategic plans that boost brand visibility and revenue, including a five-year tenure as Kabana Inc.'s Brand Representative. I excel at developing training programs and CRM initiatives that heighten product knowledge and client engagement. With broad product knowledge and a natural ability to connect with clients, I support revenue and service objectives across luxury retail channels.

Don Watkins

Brand Strategist, Marketing Strategist, Presenter

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I am a versatile luxury retail professional with over 13 years of experience in fine jewelry and watches, specializing in high-end brands and guest experiences. I have deep expertise in the American and Caribbean cruise markets and stay ahead of international industry trends. I have a proven track record of implementing strategic plans that boost brand visibility and revenue, including a five-year tenure as Kabana Inc.'s Brand Representative. I excel at developing training programs and CRM initiatives that heighten product knowledge and client engagement. With broad product knowledge and a natural ability to connect with clients, I support revenue and service objectives across luxury retail channels.…I am a versatile luxury retail professional with over 13 years of experience in fine jewelry and watches, specializing in high-end brands and guest experiences. I have deep expertise in the American and Caribbean cruise markets and stay ahead of international industry trends. I have a proven track record of implementing strategic plans that boost brand visibility and revenue, including a five-year tenure as Kabana Inc.'s Brand Representative. I excel at developing training programs and CRM initiatives that heighten product knowledge and client engagement. With broad product knowledge and a natural ability to connect with clients, I support revenue and service objectives across luxury retail channels.

Available to hire

I am a versatile luxury retail professional with over 13 years of experience in fine jewelry and watches, specializing in high-end brands and guest experiences. I have deep expertise in the American and Caribbean cruise markets and stay ahead of international industry trends. I have a proven track record of implementing strategic plans that boost brand visibility and revenue, including a five-year tenure as Kabana Inc.'s Brand Representative.

I excel at developing training programs and CRM initiatives that heighten product knowledge and client engagement. With broad product knowledge and a natural ability to connect with clients, I support revenue and service objectives across luxury retail channels.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Work Experience

Brand Representative at Kabana

January 1, 2015 - December 31, 2020

Brand representation for the Caribbean and Alaskan cruise markets. Hands-on training & development of sales personnel to enhance product knowledge and sales techniques. Implement & monitor best business practices & brand guidelines. Implement strategies to increase brand awareness and market presence. Optimization of customer service & revenue.

Service Manager at Firestone Complete Auto Care

January 1, 2020 - December 31, 2021

Daily operational planning focused on revenue & service optimization. Implementing & executing service strategies to optimize delivery and improve service quality, focused on driving brand loyalty / repeat business. Monitoring service and revenue metrics, analyzing customer feedback and addressing gaps or areas for improvement. Managing inventory & supplier relations. Financial reporting.

Sales Manager at Personalized Experts, LLC

January 1, 2011 - December 31, 2014

Sales & marketing of promotional products to corporate and small business clients, tailoring the customer journey and managing client communication processes from start to finish. Overseeing the sourcing, design, and production processes of promotional products. Providing creative support and layout / design direction for printed materials.

Port Shopping Guide Luxury Retail at Royal Media Partners, LLC – Royal Caribbean Cruises Ltd

January 1, 2011 - December 31, 2014

Promotion of fine jewelry & watches through live presentations, TV promotions and 1-on-1 sales interactions. Actively seeking opportunities to capitalize on multi-channel advertising and marketing facilities on board cruise ships, through relationship building and networking, as well as cross-promotion initiatives. Providing detailed product information and result-driven sales support to clients in luxury retail.