Don Watkins
I am a versatile luxury retail professional with over 13 years of experience in fine jewelry and watches, specializing in high-end brands and guest experiences.
About
I am a versatile luxury retail professional with over 13 years of experience in fine jewelry and watches, specializing in high-end brands and guest experiences. I have deep expertise in the American and Caribbean cruise markets and stay ahead of international industry trends. I have a proven track record of implementing strategic plans that boost brand visibility and revenue, including a five-year tenure as Kabana Inc.'s Brand Representative.
I excel at developing training programs and CRM initiatives that heighten product knowledge and client engagement. With broad product knowledge and a natural ability to connect with clients, I support revenue and service objectives across luxury retail channels.
- 10 years' experience
- Joined January 2026
Languages
- EnglishFluent
- Spanish; CastilianIntermediate
Industry experience
- Retail
- Travel & Hospitality
- Consumer Goods
- Professional Services
- Media & Entertainment
Work experience· 4 roles
Daily operational planning focused on revenue & service optimization. Implementing & executing service strategies to optimize delivery and improve service quality, focused on driving brand loyalty / repeat business. Monitoring service and revenue metrics, analyzing customer feedback and addressing gaps or areas for improvement. Managing inventory & supplier relations. Financial reporting.
Brand representation for the Caribbean and Alaskan cruise markets. Hands-on training & development of sales personnel to enhance product knowledge and sales techniques. Implement & monitor best business practices & brand guidelines. Implement strategies to increase brand awareness and market presence. Optimization of customer service & revenue.
Promotion of fine jewelry & watches through live presentations, TV promotions and 1-on-1 sales interactions. Actively seeking opportunities to capitalize on multi-channel advertising and marketing facilities on board cruise ships, through relationship building and networking, as well as cross-promotion initiatives. Providing detailed product information and result-driven sales support to clients in luxury retail.
Education
Certifications and awards
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