Hi, I’m Teodora. I’m a multilingual Account Manager with 10+ years of experience building and growing complex B2B portfolios in technology-driven and regulated environments. I own €2M+ revenue portfolios across the DACH region, negotiate contracts, and expand account value through digital solutions, data-driven insights, and long-term partnerships. I lead QBRs and executive stakeholder relationships, align cross-functional teams, and position solutions across the DACH market. I’m proficient with Power BI, Salesforce, and KPI dashboards to guide customer strategy, performance, and revenue growth, and I thrive on turning data into actionable outcomes for customers and partners.

Teodora Deac

Hi, I’m Teodora. I’m a multilingual Account Manager with 10+ years of experience building and growing complex B2B portfolios in technology-driven and regulated environments. I own €2M+ revenue portfolios across the DACH region, negotiate contracts, and expand account value through digital solutions, data-driven insights, and long-term partnerships. I lead QBRs and executive stakeholder relationships, align cross-functional teams, and position solutions across the DACH market. I’m proficient with Power BI, Salesforce, and KPI dashboards to guide customer strategy, performance, and revenue growth, and I thrive on turning data into actionable outcomes for customers and partners.

Available to hire

Hi, I’m Teodora. I’m a multilingual Account Manager with 10+ years of experience building and growing complex B2B portfolios in technology-driven and regulated environments. I own €2M+ revenue portfolios across the DACH region, negotiate contracts, and expand account value through digital solutions, data-driven insights, and long-term partnerships.

I lead QBRs and executive stakeholder relationships, align cross-functional teams, and position solutions across the DACH market. I’m proficient with Power BI, Salesforce, and KPI dashboards to guide customer strategy, performance, and revenue growth, and I thrive on turning data into actionable outcomes for customers and partners.

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Language

German
Fluent
English
Fluent
Romanian, Moldavian, Moldovan
Fluent
Portuguese
Advanced
Spanish; Castilian
Intermediate

Work Experience

Account & Partner Manager (DACH) at XEROX Portugal
January 1, 2022 - January 1, 2026
Owned and grew a €2M+ annual revenue portfolio of strategic B2B partners across the DACH region, responsible for commercial performance, retention, and expansion. Negotiated new contracts and terms with C-level executives, positioned new product launches and digital workplace/workflow solutions, and led QBRs and executive status calls. Used Power BI and Salesforce to analyze fleet, usage trends, and growth opportunities, and drove upsell and expansion while ensuring risk mitigation and high partner trust.
Team & Quality Manager, German Market at COMDATA / Konecta – Generali Vitality App
January 1, 2020 - January 1, 2022
Led a 15+ FTE German-speaking Customer Success organization supporting a complex health and insurance application; owned KPIs, quality standards, coaching, onboarding and training. Served as escalation point for complex cases; authored documentation, FAQs, and internal guidance; partnered with operations to implement process improvements.
IT Project Manager / Customer Enablement at ERGO Group Germany
January 1, 2017 - January 1, 2019
Led customer-facing insurance programs coordinating Sales, IT, and Operations; coached 100+ agents on compliance and communication; monitored performance metrics and audits; created scripts and communication frameworks for regulated interactions.
Associate Account Manager at Amazon Germany
January 1, 2016 - January 1, 2017
Primary contact for Amazon sellers, supporting store, order management, and payments; managed performance and escalations; contributed to growth of seller accounts.
IT Technician – German & Austrian Clients at Stefanini Software Solutions, Romania
December 1, 2014 - May 1, 2016
Provided remote technical support for German and Austrian clients, diagnosing faults via phone and email; supported international projects ensuring service quality and customer satisfaction.
Start Up Founder at DOT PROD SRL Romania
June 1, 2012 - November 1, 2014
Founded and managed a mini factory of food products; oversaw administration, finance, and people management; built company operations from scratch.
Office Manager at Akud GmbH, Berlin, Germany
June 1, 2007 - April 1, 2012
Assisted CEO, managed routine responses, and handled telephone and email inquiries; coordinated meetings, onboarding, and site management for the organization.
Real Estate Sales Associate – German Market at Imob Casa, Romania
October 1, 2005 - June 1, 2007
Completed a sales internship and was subsequently hired, supporting real estate sales operations for the German market.

Education

Add your educational history here.

Qualifications

Quality Manager CCI – IHK Akademie München
January 1, 2021 - May 5, 2026
Agile & Project Management Courses
January 1, 2020 - May 5, 2026
Marketing & Customer Communication Courses
January 1, 2020 - May 5, 2026
Professional Development in Customer Success, Leadership & Process Improvement
January 11, 2030 - May 5, 2026

Industry Experience

Financial Services, Software & Internet, Professional Services, Other