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Hi, I'm Qendrim Krasniqi, a Swiss IT professional currently serving as IT Service Manager at Eiffage Suisse AG. I have a strong track record in service and incident management, change and problem management, capacity planning, supplier relations, and project management. I enjoy building and maturing ICT service portfolios, leading complex migrations from On-Premise to Cloud, mentoring apprentices, and collaborating across teams to deliver secure, compliant IT environments. I’m a proactive team player who translates business needs into reliable IT solutions.…Hi, I'm Qendrim Krasniqi, a Swiss IT professional currently serving as IT Service Manager at Eiffage Suisse AG. I have a strong track record in service and incident management, change and problem management, capacity planning, supplier relations, and project management. I enjoy building and maturing ICT service portfolios, leading complex migrations from On-Premise to Cloud, mentoring apprentices, and collaborating across teams to deliver secure, compliant IT environments. I’m a proactive team player who translates business needs into reliable IT solutions.

Qendrim Krasniqi

Project Manager, Designer, Programmer, +2

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Hi, I'm Qendrim Krasniqi, a Swiss IT professional currently serving as IT Service Manager at Eiffage Suisse AG. I have a strong track record in service and incident management, change and problem management, capacity planning, supplier relations, and project management. I enjoy building and maturing ICT service portfolios, leading complex migrations from On-Premise to Cloud, mentoring apprentices, and collaborating across teams to deliver secure, compliant IT environments. I’m a proactive team player who translates business needs into reliable IT solutions.…Hi, I'm Qendrim Krasniqi, a Swiss IT professional currently serving as IT Service Manager at Eiffage Suisse AG. I have a strong track record in service and incident management, change and problem management, capacity planning, supplier relations, and project management. I enjoy building and maturing ICT service portfolios, leading complex migrations from On-Premise to Cloud, mentoring apprentices, and collaborating across teams to deliver secure, compliant IT environments. I’m a proactive team player who translates business needs into reliable IT solutions.

Available to hire

Hi, I’m Qendrim Krasniqi, a Swiss IT professional currently serving as IT Service Manager at Eiffage Suisse AG. I have a strong track record in service and incident management, change and problem management, capacity planning, supplier relations, and project management.

I enjoy building and maturing ICT service portfolios, leading complex migrations from On-Premise to Cloud, mentoring apprentices, and collaborating across teams to deliver secure, compliant IT environments. I’m a proactive team player who translates business needs into reliable IT solutions.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

German

Fluent

English

Advanced

French

Intermediate

Albanian

Fluent

Work Experience

IT Service Manager at Eiffage Suisse AG

February 1, 2024 - Present

IT Service Manager with focus on service and incident management, change and problem management, capacity and performance management, supplier and vendor management, IT budgeting and financial management, security and compliance, and project management.

ICT System Engineer at PackSys Global AG

February 1, 2022 - January 31, 2024

Built and expanded ICT service portfolio; led sub-projects; rolled out new ICT ticketing system and a Security Awareness program; migrated On-Premise to Cloud; 1st-3rd level support; IAM and user training; managed ICT infrastructure and MS server environment; created system documentation; mentored IT learners.

ICT Projektleiter / System Engineer at Migros Genossenschaft Zürich

March 1, 2021 - December 31, 2021

Planned and coordinated workstation relocation during a building renovation; contributed to sub-projects; coordinated suppliers and consultants; shared knowledge with colleagues; provided technical advisory for customers; created concepts and documented them; ICT infrastructure team.

On-Site IT Support Analyst at Baker & McKenzie Zürich

August 1, 2018 - February 1, 2021

1st and 2nd line on-site IT support in German and English; IAM and system engineering; project lead for new systems in IT department; mobile devices manager; AV technology support.

Betriebsinformatiker EFZ at Burckhardt Compression AG

August 1, 2014 - July 31, 2018

Apprenticeship as IT specialist (EFZ) within a manufacturing environment.